10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,439 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Jeep Wrangler. The contact stated that NHTSA campaign number: 13V234000 (power train, steering) had surpassed a reasonable amount of time to repair. The dealer continuously stated that the parts were not available for repair. The vehicle was not repaired. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
- Grand Juction , CO, USA
I received the transmission oil cooler tube recall notice in September 2013. I have been trying ever since to get the part replaced, but each dealership receives only one part per week because the "parts are on restriction." Last month I was told I was number 76 on the wait list - if they get one part per week, I will get my part in October 2015, more than two years after the recall notice was issued. This demonstrates a complete lack of commitment to safety on Chrysler's part -- they are comfortable with thousands of people driving with a faulty part for more than two years. Please do whatever is possible to force Chrysler to produce all of the parts necessary to satisfy the recall immediately.
- Alexandria, VA, USA
The contact owns a 2012 Jeep Wrangler. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 13V234000 (power train, steering) but was informed that the parts were not available and that the dealer was not receiving the necessary parts. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before April of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
- Glen Carbon , IL, USA
Jeep recall this vehicle, ask me to came in to replace the part on Nov 15, 2013, one problem as of April 27,2014, the part has not come in, dealer can't get the part one can order one a week and they may or maynot get it. What can be done to get the Jeep company to fix the problem without wait for months or years.
- Kailua Kona, HI, USA
The contact owns 2012 Jeep Wrangler. The contact stated that he was very concerned for his safety since the parts for NHTSA campaign number: 13V234000 (power train, steering) were still not available. The manufacturer was made aware of the problem. The contact had not experienced the failure. The current mileage was 13,700.
- Louis, DE, USA
The contact owns a 2012 Jeep Wrangler. The contact received notification of NHTSA campaign id number: 13V234000 (power train, steering) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted and could not provide an estimated date for the parts. The contact had not experienced a failure. The VIN was not available.
- Plymouth, MI, USA
On hill with pedestrians all around I stopped vehicle, placed it in park, turned key off. Then I rotated out the door releasing the brake. Vehicle rolled backwards down hill with people diving out of the way. Managed to rotate back into position and stop vehicle in about 20 feet. Started motor moved vehicle forward, engaged park which then worked and set emergency brake. After that I made sure that park correctly engaged before getting out of position. On a second occasion on the same day park failed to engage, however I was prepared and it only rolled backwards a few inches. Since the failure to completely engage park nearly injured people behind me, and if I had failed to get to the brake was headed off a cliff with my wife in it, my first stop was to the Jeep factory warranty station at home. Vehicle was trailered back home. The dealership could not duplicate the failure so fixed nothing. Both times park failed you could hear the parking pawl ratcheting.
- Fair Oaks, CA, USA
The contact owns a 2012 Jeep Wrangler. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number:13V234000 (power train, steering) but was made aware that parts were not available. The contact felt that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure...updated 06/04/2014 the contact stated the dealership only receives 3 parts a month to repair vehicles. Updated 06/06/2014
- Utica, MI, USA
I received a recall notice, N28- power train: Automatic transmission: Cooling unit and lines, from Chrysler in early October 2013 I believe. Since that time, I have contacted my local dealership numerous times, fair oaks Chrysler Jeep Dodge, and they continue to say that Chrysler is only providing a small number of replacement parts to each dealership every few weeks. So I have been put on a customer waiting list, who are at the mercy of Chrysler to send parts. I may not know much about cars, but I have to say I'm very concerned about the recall of a transmission hose that may cause a loss in fluid and transmission function. It has been 7 months since this recall was announced by Chrysler and there still aren't nearly enough parts to fix all the Jeep affected, which is completely ridiculous and unacceptable!
- Manassas, VA, USA
I am still attempting to get recall N28 (trans oil cooler tube part cbran281aa) and am told there is no longer a list (too long) and that Chrysler now only releases one part every 14 days to the dealer for the recall. I am told to call the dealer every 14 days to check, but they said it will be a long time. How is this an acceptable recall fix to NHTSA? at this rate the recall will outlive the vehicles and the safety risk (fire) is assumed totally by the consumer. From the online forums it appears this is happening all over the country. I think this is unacceptable and needs regulatory intervention.
- Houston, TX, USA
The contact owns a 2012 Jeep Wrangler. The contact was concerned for safety because the parts needed to service the vehicle under recall NHTSA campaign number: 13V234000 (power train, steering) were still not available. The dealer was contacted and the manufacturer was made aware of the problem. The contact had not experienced a failure.
- Austin, TX, USA
The contact owns a 2012 Jeep Wrangler. The contact was concerned for his safety because the parts needed to complete the repair under NHTSA campaign number: 13V234000 (power train, steering) was still not available. The manufacturer was made aware of the problem. The contact had not experienced a failure. The failure mileage was unknown. The current mileage was 20,000.
- Palm Beach Garden , FL, USA
The contact owns a 2012 Jeep Wrangler. The contact stated that she received a notice for NHTSA campaign number: 13V234000 (power train, steering) in January 2014. The contact stated that she attempted to have the vehicle serviced but the parts were unavailable. The manufacturer was notified. The contact had not experienced the failure.
- Magnolia, TX, USA
I received a recall notification from Chrysler several months ago regarding the transmission oil cooler tube. Recall N28/NHTSA 13V-234. I have called river oaks Jeep and Chrysler every month since receipt and they said they do not have the parts to make the repair. They said that Chrysler has not sent them the tube and they have such a long running list that they quit taking names. My 17 year old drives this car and if it is in any way unsafe this is a huge problem! if this will cause a transmission problem after the warranty is out, this will be another issue. Please advise.
- Houston, TX, USA
Received recall for a potential transmission cooler line failure. Multiple dealers have been unable to get the parts needed from the manufacturer, with backlog at my current dealer of almost a year. As this could potentially cause transmission failure and potential fire, it seems Chrysler is not sufficiently pursuing efforts to improve part availability, limiting each dealer to one part every 7 - 10 days.
- Austin, TX, USA
The contact owns a 2012 Jeep Wrangler. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number:13V234000 (power train, steering) and was made aware that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure...updated 05/09/14
- Suprise, AZ, USA
The contact owns a 2012 Jeep Wrangler. The contact stated that NHTSA campaign number 13V234000 (power train, steering) had exceeded a reasonable time for repair. The local dealer informed the contact that the part was not available and a second dealership stated that they are going to repair the new models first. The vehicle did not experience the failure.
- Fairhaven , MA, USA
Under 16,000 miles regular maintenance through the dealership and having to replace a cylinder head.
- Novato, CA, USA
I have received notices from Chrysler regarding my Jeep Wrangler recall N28/NHTSA 13V-234. I have contacted Chrysler on numerous occasions and ordered the replacement part on Feb 14, 2014. As of this morning it was still not available and the dealer told me directly that they are only allowed to order 1 part every 2 weeks and that there were about 50 people waiting. If this is the case and my safety is in jeopardy I'm curious as to how serious Chrysler is taking this if at this point 50 people have to wait about 2 years to have this resolved? please let me know.
- Fort Lauderdale, FL, USA
- Burnardsville, NJ, USA