10.0
really awful- Crashes / Fires:
- 3 / 4
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 11,638 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2013 Jeep Wrangler. Consumer writes in regards to transmission oil cooler tube recall notice. The dealer informed the consumer, it would be a minimum of 40 weeks before they would have the part in, because they could only order one every two weeks.
- Chandler, TX, USA
In August 2013 I received safety recall N28 / NHTSA / 13C-234 transmission oil cooler tub for my 2013 Jeep Wrangler rubicon, I received a second notification in October 2013. After receiving the second notification I contacted the dealership where I purchased my Jeep and was told I was third on their list to have the safety recall completed. My sales rep. Explained the reason for the delay was Chrysler requires the dealership send back the faulty transmission oil cooler tube they replaced before Chrysler would send out a new one. He informed me I was third on the list for Jeep effected by the recall and once they reached my name and receive a new transmission oil cooler tube they would contact me. In early December 2013, I contacted them again and I'm still third on the list for replacement. I asked why I was still third, he could not provide me an answer, but informed me he would look into it, over two weeks later still no answer or notification. I don't understand the procedure Chrysler is following, however waiting 4 months for the replacement of a faulty piece of equipment seems ridiculous, especially when the public's safety is in jeopardy.
- Eastlake, OH, USA
The contact owns a 2013 Jeep Wrangler. The contact stated that the engine warning indicator illuminated intermittently upon starting the ignition. There was a recall associated with NHTSA campaign id number 13V234000 (power train, steering) however, the contact was not able to have the vehicle repaired under the recall because the required part was unavailable. The manufacturer was notified of the problem. The approximate failure mileage was 13,000.
- Oakhurt, NJ, USA
I have been trying since 8/13 to have the transmission oil cooler tube replaced under safety recall N28/NHTSA 13V-234. Local dealership in manahawkin keeps telling me no parts are available. Chrysler group recall assistance center has been telling me the same. I understand my transmission is at risk which may increase my risk of a crash. I think 4 months wait time is extremely excessive, with no end in sight.
- Cedar Run, NJ, USA
This pertains to NHTSA 13V-234. I was first notified of this by Chrysler in August/2013. Finally in November, I was allowed to bring my Jeep in to the dealer for inspection. They confirmed parts must be replaced and they were ordered. Now I am informed by the dealer and a phone call to Chrysler, that they will only allow their dealers to obtain replacement parts once every 14 days. I am further informed that there are many people in front of me on the dealer's list so with only being able to order 2 replacement parts per month, it could be months before my Jeep is repaired. My wife is afraid of driving the vehicle with this issue looming. Can this safety recall really be treated this way by Chrysler" is there something NHTSA can do"
- Lake Elmo, MN, USA
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering). The contact attempted to have the vehicle repaired on numerous occasions but the dealer and manufacturer stated that the parts were unavailable. The vehicle was not repaired. The contact had not experienced a failure.
- North East, MD, USA
The contact owns a 2013 Jeep Wrangler. The contact stated that the vehicle was included in NHTSA campaign id number 13V234000 (power train, steering) but was unable to have the vehicle serviced under the recall because the part was unavailable. The manufacturer was notified and they recommended that he be placed on the recall waiting list provided by the dealer. The contact had not experienced a failure.
- Lawrenceville, GA, USA
The contact owns a 2013 Jeep Wrangler. The contact stated that he received a notice for NHTSA campaign number 13V234000 (power train, steering) several months ago and was informed by the dealer that the parts were not available. The dealer was unable to provide a date in which the parts would become available. The manufacturer was not contacted about the issue. The contact had not experienced a failure. The VIN was unavailable.
- Gaithersburg, MD, USA
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number 13V234000 (power train, steering) and stated that the part needed to service the vehicle was unavailable. The dealer informed the contact that there was a two year waiting list for the recall repair and the manufacturer was only sending one remedy part to the dealer every two weeks to perform the recall repairs. The manufacturer was not notified of the problem. The contact had not experienced a failure.
- Fairfield Township, OH, USA
The contact owns a 2013 Jeep Wrangler. The contact stated that the vehicle was included in NHTSA campaign number: 13V234000 (power train, steering). The dealer was contacted and stated that the part was not available for the repair. The manufacturer was not contacted. The vehicle was not repaired.
- Winter Haven, FL, USA
Re: safety recall N28/NHTSA 13V-234 transmission oil cooler tube in contact with the power steering fluid tube which may cause a loss of transmission fluid and result in a loss of transmission function which will increase the risk of a crash. I received recall notice approximately 2 months ago. I contacted the dealer (billy bender Chrysler Jeep Dodge) where I purchased the vehicle. They stated that they had me on a waiting list to get the required parts. It has been one month without notice that the safety recall parts were supposed to be ordered so I contacted the dealer again to check on parts. Dealer advised me that I was currently 9th on the list to receive the safety recall parts. However, Chrysler Jeep was only sending the dealer one (1) set of parts per month so it would be approximately 9 months before they will have the parts to fix my vehicles' safety recall. This is unacceptable for a safety recall to go 2 months without repair let alone for Chrysler to only supply only one part per month to dealers which will add 9 additional months (since I'm 9th on the waiting list) to get a safety recall fixed!!!!
- Keyser, WV, USA
The contact owns a 2013 Jeep Wrangler. The contact stated that the vehicle was included in NHTSA campaign number: 13V234000 (power train, steering). The dealer was contacted and stated that the part was not available for the repair. The contact stated that he noticed a smell of burning oil while driving for extended periods of time. The vehicle was not repaired. The failure mileage was 10,000.
- Redondo Beach, CA, USA
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number 13V234000 (power train, steering) had exceeded a reasonable time for repair. The dealer advised that the manufacturer provided only one part per month and the contact had to be placed on a waiting list. The contact had not experienced a failure.
- Avon Lake , OH, USA
The contact owns a 2013 Jeep Wrangler. The contact stated there was a recall associated with NHTSA campaign id number 13V234000 (power train, steering) however, the vehicle was not serviced under the recall because the part was unavailable. The dealer also could not provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
- Pittsburgh, PA, USA
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number 13V234000 (power train, steering) however, the contact was not able to have the vehicle serviced because the part needed to correct the failure was on a massive waiting list. The dealer informed the contact that only one remedy part was being sent to the dealer every fourteen days. The manufacturer was made aware of the problem. The contact had not experienced a failure.
- Mt. Airy, MD, USA
Safety recall N28/NHTSA 13V-234 transmission oil cooler tube just called the Jeep dealership in lexington park, md to schedule the repair and they put me on a waiting list. Not a big deal but im number 18 and they are getting about one part in a week. That means I have to wait 18 weeks? seems Chrysler would pump out these parts faster.
- Patuxent River, MD, USA
Safety recall N28/NHTSA 13V-234 - transmission oil cooler tube when I contacted my local dealer about scheduling this recall work, I was told that Chrysler was only shipping 1 replacement part per week to the dealer and they were creating a first-come, first-served list to complete the recall work. Chrysler claims to be "sincerely concerned about your safety", yet they can't provide enough replacement parts to ensure the recall work is done in a timely manner!!!
- Wichita, KS, USA
While backing out of a parking space, I was moving the shifter to reverse and heard a clunk sound. It was not a smooth shift. Immediately the check engine light came on. I backed the vehicle out of space and move the automatic shifter to drive and heard another clunking noise. The check engine light stayed on. As I tried to pick up speed the transmission would not shift and the RPM's went higher and higher. We drove the car up to 40 mph and the transmission would not shift. So we decided to take the car home and not operate the vehicle as the transmission was not shifting properly or not at all.
- Hill City, KS, USA
The contact owns a 2013 Jeep Wrangler. The contact referenced NHTSA campaign id number 13V234000 (power train, steering) and stated that the part needed for the recall service was unavailable. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced any failures.
- Osteen , FL, USA
- Jupitar, FL, USA