10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 34,478 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2016 Jeep Wrangler. The contact stated that the air bags, seat belts, and ABS warning lights remained illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 16V288000 (Air Bags). The manufacturer was not notified of the failure. The failure mileage was 130,000.
- Weslaco, TX, USA
My 2016 Jeep Wrangler with 53,000 miles on had the airbag light come on and when I went to have it checked it was due to a Occupant restraint control module malfunction. I was told this might not allow the airbags to deploy and that it could even deploy spontaneously. I have seem all kinds of recalls across the years for OCR related items(especially from FCA/Chrysler) https://www.automotiveworld.com/news-releases/chrysler-statement-occupant-restraint-control-orc-module/ You can inspect if you would like. Dealer noted the ORC was malfunctioning.
- Zionsville, IN, USA
I buckled my seatbelt and felt it slip as if it had come unbuckled. The seatbelt was latched, but the metal between the latch and the seat frame had broken in two. The only thing holding the seatbelt latch was the wire and it's covering. Vehicle was stationary when I noticed the problem. The consumer provided photos of the defected seatbelt.
- Boonville, NC, USA
While putting on the seat belt the anchor bracket just broke off right above the bolt. I bought the car new in 2016 and only has 62,300 miles. But this part should never ever break. The car was stationary.
- Grant Park, IL, USA
Two months after I purchased my Jeep I had an issue with rear seatbelt getting stuck and noticed a slight tear in fabric. Recently, when I went to get car inspected that the tear was bigger and the car failed Massachusetts inspection. So, I paid $400 to replace entire seat belt (my husband thought the dog had chewed), not realizing the defect had occurred long before we had gotten the puppy. The work was done at ohara in falmouth. Wait for parts was absurd. Customer service was terrible. Not even a month after the work was completed and the seatbelt torn again.! at this point, I inspected all my seatbelts and notices that both rear seatbelts (not the middle) and the front passenger belt all have the same exact tear tight where the buckle falls on the belt. I would love to blame the do, but the dog has not been allowed in the vehicle since the repair. Jeep/Chrysler does not seems to believe that this a product quality defect or a manufacturer issue. They also have no explanation as to why the seatbelts are tearing and claim that it must be something that I am doing with the vehicle. Considering the fact that I have only had 4 passengers ride in my backseat since the repairs, I am baffled. This is a major safety concern. I would think seatbelts should be fairly durable, but these are not. I am disgusted at Chrysler's response and am concerned about the safety of these belts. I cannot spend $1200 to replace belts that may only last a month! I have attached pics this defect. Eatbelts and I have wasted over $400(plus$35 for a rejection sticker) on a repair that did not fix the defect in the seat belt. Dealership has been no help. This is not only very disappointing, but very inconvenient ; as we can not use the rear seats with out seatbelts and therefore this is a major safe ty issue. Please contact me at your earliest convenience.
- Centerville, MA, USA
I received the recall for NHTSA 16V-734 and the dealer refused to perform recall with out me paying more than $300 because my after market bumper with integrated crush cans would be too hard for them to work on. It is an arb bumper
- Bothell, WA, USA
On January 30, 2017 another vehicle pulled out in front of me and stopped. I hit that vehicle with my 2016 Jeep Wrangler at about 30-35mph. The impact totaled both vehicles. My Jeep's frame was buckled and twisted all of the way to the rear bumper. The rear body mount bolt were even bent. The airbags didn't deploy and the seat belts didn't pretension. I hit the dash with both knees and got abdominal muscle injuries as well as severe whiplash. I am still under a doctor's care for my injuries including a pinched nerve between C5-C6. Fca opened an investigation and sent me a letter stating that "the rate of deceleration necessary to activate the air bag and air bag system was not present during this accident". the impact buckled my frame and totaled a 5 month old vehicle, but fca wants me to believe that it wasn't severe enough for the air bags to deploy. Fca is either being deceptive or their vehicles are simply unsafe. Either way, due to their deceptive actions, it is impossible to know how many accidents are truly related to this vehicle defect. I found out about the recall (S76) the week after my accident when I filed a complaint with fca. My vehicle was in the dealership for its first oil change two weeks after this recall was issued, but it wasn't repaired and I wasn't informed of a recall. I received my recall notice today, 74 days after my accident. I have the police report, pictures of the Jeep and the frame, the insurance adjuster's cell phone number as well as all correspondence with fca, should you want it...updated 05/09/17 updated 9/27/18
- Aurora, CO, USA
Our Jeep has a recall for a sensor wire in the front area of the vehicle. I dropped the Jeep at the dealership (mall of Georgia Chrysler Jeep in buford ga) and received a shuttle ride home. I was called a few hours later by my advisor [xxx] and told that I needed to remove the winch, winch plate, light bar, and lights on the front bumper. The tech needs to remove grill and cannot with this equipment in the way. They offered to remove all the equipment for me for $250. I told the advisor ([xxx]) that the letter received in the mail is adamant that this is to be done at no cost to the owner. He told me that it did not include custom equipment. I called fca, as my letter explained I should do if the dealer was not resolving my issue. I explained the situation as I have above. The fca agent (I do not have her name, but gave them my info) first indicated to me that there should not be any charges for recall repairs, so she called the dealer, talked to [xxx], and came back to my line telling me exactly what [xxx] had told me that a charge would be expected to remove the custom equipment so they can repair this vehicle. Should there ever be a reason for charging a customer for a recall repair, in a safety recall situation such as this?
- Braselton, GA, USA
- Port Charlotte, FL, USA