10.0

really awful
Crashes / Fires:
1 / 11
Injuries / Deaths:
2 / 0
Average Mileage:
14,295 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #116

Sep 142023

Wrangler

  • miles
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact stated while driving at undisclosed speeds, the transmission was slipping. The failure mileage was unknown. VIN tool confirms parts not available.

- Arlington, VA, USA

problem #115

Sep 132023

Wrangler

  • miles
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and determined that parts were not yet available. The contact stated that the vehicle hesitated while shifting gear. The vehicle was not taken to be diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.

- Bishop, GA, USA

problem #114

Sep 012023

Wrangler

  • miles
clutch smoking and burning smells also audible chatter going into gears and slipping in some gears open safety recall for clutch and no one wants to help me"??? since jeep hasnt put out a fix???" the fix is to replace the clutch and pressure plate asy with an aftermarket asy. but i can get anyone to step up and make it happen

- Moneta, VA, USA

problem #113

Jun 052023

Wrangler

  • 23,000 miles
The contact owns a 2018 Jeep Wrangler. The contact stated that while her husband was driving at an undisclosed speed, he became aware of an abnormal burning odor inside the vehicle. The contact stated that her husband stated that the gear shifter was inoperable. The contact stated that the vehicle was taken to the dealer where it was diagnosed with clutch failure and that the clutch needed to be replaced. The contact stated that that she received notification of NHTSA Campaign Number: 23V116000 (Power Train) and was informed by the dealer that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.

- Camby, IN, USA

problem #112

Sep 052023

Wrangler

  • 0 miles
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Anderson, AL, USA

problem #111

Feb 232023

Wrangler

  • miles
My recently purchased Jeep Wrangler (certified pre-owned) 1C4HJXDG9JW299129 was included in the NHTSA recall #23V-116 which can result in a fire arising from a fractured clutch plate. Due to this significant safety risk, FCA has prohibited all dealers from selling manual transmission Wranglers models from 2018 to 2023. Therefore, it then comes as a total surprise that the dealer which sold the vehicle as Certified Pre-Owned declined to take the SUV back despite being still within warranty, driven for less than 3.000 miles and still with an opened unfixed safety recall. Attempting to remediate the situation I offered them the option of having the vehicle repaired - at their cost - with quality aftermarket parts, such as the CenterForce clutch assembly kit for Jeeps, but was also denied.

- Philadelphia, PA, USA

problem #110

Aug 282023

Wrangler

  • 40,000 miles
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 65 MPH, the vehicle decelerated unintendedly. There was no warning light illuminated. The contact attempted to shift gear however, the vehicle failed to respond. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer scheduled an appointment however when the contact took the vehicle to the dealer for the recall competition it was confirmed that the parts were still not available. The dealer rescheduled the recall appointment in hopes the parts would be available by that date. The manufacturer was made aware of the failure. The failure mileage was 40,000. Parts distribution disconnect.

- Manassas, VA, USA

problem #109

Aug 252023

Wrangler

  • miles
On occasion while driving several dashboard error lights will go on. These include ABS, Traction Control, electronic stability control, air bag and brake light. When these lights come on the power steering is typically lost and making it extremely difficult to steer the Jeep. It takes everything my wife to turn the steering wheel and get off the road. The brakes also tend to be applied which further makes it difficult to turn as the vehicle is slowed down. This issue not only endangers the driver and passengers in my vehicle but also those around me due to the inability to properly control my vehicle. I have had the vehicle at the dealers service center and they are not sure what the issue is. They have been able to reproduce but are still trying to discover root cause. This seems to be a widespread problem as both my 2018 Jeep Wrangler and 2020 Jeep Gladiator have the identical issues. Seems like a long shot that both of my vehicles would have the same issue at the same time if it wasn't a common issue. When Googling the problem, I find a lot of articles and video's but no solid cause.

- Hubbardston, MA, USA

problem #108

Jul 152023

Wrangler

  • miles
Clutch is making unexpected burning smell (after normal driving). Clutch pops out of gear while at highway speeds, and when in 4-wheel drive. Sometimes grinds during shift for no apparent reason. FCA says there is a recall effecting my vehicle, but part is still not available. FCA sends me to dealership for assessment. Dealership says there is nothing they can do as part is not available and they are..."at the mercy of Jeep." I'm afraid to drive the vehicle. It is my only vehicle.

- Anthem, AZ, USA

problem #107

Aug 222023

Wrangler

  • 0 miles
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Indian Hills, CO, USA

problem #106

Aug 172023

Wrangler

  • miles
Was stopped at stop light jeep still running and all sudden neutral flashing and wouldn-??t shift back up into park at all. Had to disconnect battery wait 30 seconds and hook back up for it to shift into park-?? started it up and everything is now good. For now

- Philomath, OR, USA

problem #105

Aug 102023

Wrangler

  • miles
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Stafford, VA, USA

problem #104

Mar 172023

Wrangler

  • 46,000 miles
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 25 MPH, the transmission was slipping. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was then taken to a second mechanic where it was diagnosed that the failure was related to NHTSA Campaign Number:?23V116000?(Power Train). The vehicle was taken back to the dealer, who informed the contact that the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided temporary vehicle rental assistance. The contact stated that the failure persisted while driving the vehicle. The failure mileage was approximately 46,000. VIN tool confirm parts not available.

- Hampton Falls, NH, USA

problem #103

May 022023

Wrangler

  • 88,000 miles
The contact owns a 2018 Jeep Wrangler. The contact stated while driving 25 MPH, the check engine warning light illuminated. The contact was able to drive to the residence, where she parked and turned off the vehicle. The contact stated upon restarting the vehicle, the vehicle operated as needed. The dealer was notified of the failure and advised the contact to take the vehicle to their location for a diagnostic test. The contact stated that upon starting the vehicle and attempting to shift into drive(D), the gear shifter seized. The vehicle responded as needed after several attempts. The vehicle was taken to the dealer; however, the failure could not be duplicated. The dealer received remote assistance from Jeep engineers. Additionally, the contact stated while driving at an undisclosed speed, the messages "4WD Disabled", "Parking System Disabled", "Park" and other unknown messages were displayed. The traction control warning light, the check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to the dealer, who cleared the codes, but could not duplicate the failure. The contact stated while driving 30-35 MPH, the windshield wipers engaged independently, the fuel gauge fluctuated up and down. Additionally, several unknown warning lights were illuminated. The vehicle lost power steering functionality. The brake pedal was depressed, but the vehicle hesitated to respond. The contact was able to pull into a parking lot. The vehicle was towed to the residence of the contact's daughter. The contact stated upon restarting the vehicle, the TPMS and other unknown warning lights were illuminated. The vehicle was then towed to the dealer to be diagnosed. The vehicle was not yet diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 88,000.

- Clackamas, OR, USA

problem #102

Mar 152023

Wrangler

  • 33,000 miles
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at 45 MPH, she smelled a burning odor inside the cabin of the vehicle and the vehicle experienced abnormal clutch engagement while shifting gear. The vehicle was taken to the dealer, who related the failure to NHTSA Campaign Number: 23V116000 (Power Train). The vehicle was repaired at the contact's expense. The manufacturer was notified of the failure and a case was opened. The contact stated that the reimbursement claim was denied. The contact was informed that because the permanent remedy was not yet to be developed, the vehicle was possibly repaired with a defective part. The failure mileage was 33,000.

- Gurnee, IL, USA

problem #101

Nov 192022

Wrangler

  • 49,000 miles
The contact owns a 2018 Jeep Wrangler. The contact stated while driving approximately 35 MPH up a highway ramp, the vehicle started to lose motive power. The contact stated that he was manually shifting the vehicle from second gear to third gear. The contact was able to shift the vehicle into fourth gear. The contact stated that he had heard an abnormal grinding sound after releasing the clutch pedal. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer who was unable to schedule a diagnostic test. The contact retrieved the vehicle from the dealer and stated that the failure had become a recurring failure. The contact took the vehicle to an independent mechanic who diagnosed the vehicle and determined that the clutch pressure plate needed to be replaced. The mechanic advised the contact that there was a recall for the year, make and model for the pressure plate. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact attempted to seek reimbursement but was advised by the manufacturer that reimbursement was pending a remedy being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 49,000. VIN tool confirms parts not available.

- Mount Vernon, NY, USA

problem #100

May 292023

Wrangler

  • miles
My JEEP STOPPED IN THE MIDDLE OF THE ROAD, would not charge AND WOULD NOT CHANGE GEAR from park. I have less than 52,000 miles

- Forrest City, AR, USA

problem #99

Mar 162023

Wrangler

  • miles
The contact owns a 2018 Jeep Wrangler. The contact received notification of the NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact was advised not to drive the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was provided a case number. The contact had not experienced a failure. VIN tool confirms parts not available.

- Cumberland, VA, USA

problem #98

May 192023

Wrangler

  • 81,000 miles
The contact owns a 2018 Jeep Wrangler. The contact stated that when the gear shifter was shifted, the clutch failed to perform as intended. The contact stated that the gear shifter was stuck. The contact received notification of NHTSA Campaign Numbers: 21V028000 (Power Train). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The failure mileage was approximately 81,000. Parts distribution disconnect.

- Saint Charles, MO, USA

problem #97

May 232023

Wrangler

  • miles
The clutch on my jeep is acting up and there is a recall for it. But Jeep states they have no fix and are not able to tell me when they will come up with one. I feel they should just let aftermarket companies replace their defective clutches since they aren't really worried about the few folks with clutch issues. So currently I am driving a ticking timebomb. Once my transmission gets hot from the clutch it will cause a fire which Jeep is all aware of. This is a major safety issue. Imagine a car catching fire while driving on the highway. That would cause a massive pile up for sure.

- Shelby, NC, USA

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