10.0
really awful- Crashes / Fires:
- 2 / 11
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 15,075 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Wilmington, NC, USA
The vehicle will intermittently struggle to engage in 1st gear, the brake pedal gets hard, the auto stop start light will display on the dash and the esc light will display on the dash. Each issue may occur separately, not at all or they will all occur within 5 mins of driving the vehicle. I have been at a traffic light where the vehicle would not immediately engage in 1st gear and the vehicle behind me came within a few inches of rear ending my vehicle when I did not begin moving with the flow of traffic. I also have a similar experience with the auto stop start system failing while at a traffic light which caused the vehicle to stall in the intersection and I could not restart the vehicle without completely power cycling the ignition two times. The problems have been reproduced on multiple occasions throughout the past month. The vehicle has not been inspected by a 3rd party and the warning lights and alert messages that appeared for auto stop start system/ esc system did not appear until the problem occurred.
- Salado, TX, USA
My vehicle will randomly have the check engine light come on, a service shifter light come on, and then lose the ability to steer. I have taken it to the dealership twice and told it was fixed. Now it is back at the dealership for the third time. As a result of this issue I was involved in a car accident when a van came into my lane and I was unable to avoid impact and they were able to leave the scene. This is a safety issue for not only myself and anyone in my car but also anyone on the road around me. I did not file a police report regarding the accident as my situation involves a language barrier and I was so upset I just wanted to get home and be safe. Now I am in a state of fear anytime I drive my vehicle. I did have passengers and witnesses for two different instances where our lives were put in jeopordy because of this issue. On a separate occasion we were on a busy highway lost steering and were unable to get out of first gear. If I end up in a court situation I have several witnesses that would all be willing to make statements on my behalf as their lives were also put in jeopardy. I'm very upset as this vehicle was expensive and I bought it brand new. Now I've been out of a car for weeks and am being told I may have to pay for something that is clearly an ongoing issue. I have read several forums and articles and complaints from fellow jeep owners, many the same year, who have experienced the same issue. This is horrendous! My service records are all on file with Auto Centro Caguas in Puerto Rico.
- Caguas, PR, USA
The contact owns a 2018 Jeep Wrangler. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V116000 (Power Train). The vehicle was repaired. The contact stated that after retrieving the vehicle, the vehicle intermittently failed to start. There were no warning lights illuminated. The vehicle was towed back to the local dealer and the contact was informed that a diagnostic test needed to be performed; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
- Lakeville, MA, USA
Rear axle and differential began to make a whirring noise indicating bad bearings. After taking it to a shop who replaced the axle shaft, the noise continued. They noticed excessive wear in the differential components and said that it requires a rebuild. Another shop looked at it and agreed on the excessive wear, advising that the vehicle is undriveable until it can be repaired. The second shop has said this is becoming a common failure on this line of Jeep Wranglers and it ends up requiring a full replacement of the entire axle housing and assembly. The vehicle is undriveable because if the rear axle fails it would no longer be able to move. As it has not been repaired as of the date of this report, the components are available for inspection.
- Capitol Heights, MD, USA
The contact owns a 2018 Jeep Wrangler. The contact stated while driving over a significantly bumpy road surface and exceeding 50 MPH, the vehicle experienced the death wobble. The contact stated that the front end of the vehicle and the steering wheel shuddered violently. The contact released the accelerator pedal and the vehicle responded as needed at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the steering dampener had failed and needed to be replaced. The contact stated that the dealer replaced the steering dampener several times under warranty; however, the failure progressively worsened and occurred while driving over minor bumps. The vehicle was taken to a second dealer, Northland Chrysler Dodge Jeep Ram (14100 Eight Mile W, Oak Park, MI 48237); where it was diagnosed that the traction bar needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
- Royal Oak, MI, USA
After starting the Jeep Wrangler it will not shift into drive and it says shifter needs service, then ABS needs service start stop needs service, it keeps flashing these warnings. It can sit for a hour or day then becomes driveable, took to local mechanic he says it's a Jeep dealer problem (had several people with this problem) they did repairs, but call them and they say never heard of this problem. It's a 2018 Jeep Wrangler.
- Snohomish, WA, USA
The contact owns a 2018 Jeep Wrangler. The contact stated that immediately after the vehicle was serviced under NHTSA Campaign Number: 23V116000 (Power Train) the "Service Transmission" and "Clutch Overheating" warning lights intermittently illuminated while operating the vehicle. The vehicle was taken back to the dealer who performed additional services on the vehicle, but the failure persisted. The manufacturer was notified of the failure. The contact stated that the failure had not occurred prior to the recall repair. The failure mileage was 65,000.
- Rosedale, MD, USA
The contact owns a 2018 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission while attempting to shift into reverse(R). The contact state that several unknown warning lights were illuminated. The vehicle was towed to the dealer where a diagnostic test was undetermined, and the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000. The VIN was not available.
- Excelsior Springs, MO, USA
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the service transmission warning light illuminated, and the vehicle was unable to exceed 45 MPH. The contact stated that the failure occurred after the vehicle was repaired under NHTSA Campaign Number: 23V116000 (Power Train) was performed. The vehicle was taken to a local dealer however, the cause of the failure was not yet determined because the dealer could not retrieve a DTC code. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure and several cases were opened. The failure mileage was approximately 69,000.
- Fort Worth, TX, USA
VIN [XXX] Hi everyone, I-??m new to the group and hoping for some guidance and support. I tried to message Jeep Cares but the message button does not appear on their profile name. I bought my 2018 Jeep wrangler JKU Rubicon December 2021 with 29k miles on it and by May 2022 my clutch blew out with only 32k miles on it! They said it was the worst they-??ve seen (doubt it) and would not cover it. In fact, they wanted $4k to replace it with a mopar one. I told them where to go and bought a centerforce dual friction and had it installed at a local shop for $3,700. I chose centerforce to avoid having issues again with the mopar one. Everything was fine till the rear main seal went out and had to be replaced under warranty. When I got it back there was a ticking noise at the top of the clutch pedal and they didn-??t even put the heat shield back in so the cab was hot as hell. I ended up paying a local shop to put the heat shield back in since the dealer said they were behind and would take months. Now here I am a year later. The dealer just installed a new engine under warranty after only 47k miles on the original. They just called to tell me the work is done but btw-??the clutch is blown. I told them there-??s no way in hell that-??s possible since I just put on in on May 2022. I reminded them I reported the noise back when I got it back from the rear main seal being done. I was then told she was going to -??talk to her manager -??. The next call was to tell me -??sorry, we can-??t do anything and it-??s dangerous to drive it the way it is. I had no other choice but to authorize another clutch. I can-??t afford to spend another $3,700. I-??ve driven a clutch since I was 12 on my grandpas farm. This is absurd. Every vehicle I-??ve had has been clutch and never had a problem till I bought this one. Where do I start" Not only should they put a new one in now but they should also reimburse me for the last one! Why is this happening and how do I prevent it again" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
- Coventry, RI, USA
See attached document for complaint
- Framingham, MA, USA
Car shuts off while driving
- Navarre, FL, USA
The Wrangler will shift out of gear and into neutral and steering become very hard and difficult to maneuver while accelerating from a stopped position and at times at highway speed. On the highway one can coast to the side of the road and shut off engine and restart and move again. This can also be done at an intersection but big safety concerns when pulling onto a highway with traffic, Multiple check lights will come on including check engine, stability control and service shifter. The Jeep has been taken to the dearer for repair to no resolve. Codes are cleared and problem persists. Began at about 70k miles and has persisted since.
- Lingle, WY, USA
The contact owns a 2018 Jeep Wrangler. The vehicle was taken to the local dealer for NHTSA Campaign Number: 23V116000 (Power Train). The vehicle was repaired, but the failure recurred. The contact stated that upon retrieval of the vehicle, the service transmission warning light illuminated. The vehicle was taken back to the local dealer, where it was diagnosed with a software failure, but the vehicle was not repaired. The manufacturer was contacted, who opened a case. The failure mileage was approximately 11,600.
- Moneta, VA, USA
The contact owns a 2018 Jeep Wrangler. The contact stated while at a complete stop, she noticed an abnormal overheating odor. The vehicle was taken to the dealer, where the recall repair of NHTSA Campaign Number: [XXX] (Power Train) was performed. The contact stated that after the repair, the message "Service Transmission" was displayed. Additionally, the vehicle failed to exceed 10 MPH while driving and depressing the accelerator pedal. The vehicle was driven back to the dealer, who informed the contact that the failure could be caused by a computer malfunction or a pre-existing issue. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer for repair. The vehicle was towed to a second dealer, Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471), who informed the contact that the manufacturer had advised them to replace the clutch for a second time; however, the part was not available. The vehicle was not repaired. The failure mileage was approximately 113,010. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Dunnellon, FL, USA
The contact owns a 2018 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Midland, GA, USA
I was stopped at a traffic light, when the light turned green, I started to move forward and in approximately 6-7 feet the vehicle come to a complete stop. The engine was still running, the engine light came on and the letter on the shifter started to blink. The rear tires/drive train locked up. This through me forward and I was wearing my safety belt. The vehicle was towed to a jeep dealer ship; the car had to be dragged onto the flat bed. The tow truck driver needed to use a soup product to slide the car on the street and on to the bed. I will not hear back from the dealer ship till next week on exactly what happened. I was coming out of the mall parking lot to get onto the Garden State Parkway. If I had been on the Parkway doing 65 mph, I firmly believe I would have been severely injured. I have been told by the dealer ship they have seen this throughout the brands. The dealer ship sells and services Chrysler, Dodge and Jeep. This is not the dealer I purchase the wrangler from. I purchased this vehicle as a certified used. I find this incident very disturbing and I am seriously concerned about someone getting severely hurt or worse a fatality. I would like to further discuss this with someone, this needs to be addressed.
- Newton, NJ, USA
The contact owns a 2018 Jeep Wrangler. The contact stated that while he was sitting at a stop light, the service shifter warning light illuminated. The contact stated that the service shifter was inoperable, and the vehicle would not move. The contact stated he turned the vehicle off and back on but the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed as a failed service shifter and the service shifter needed to be replaced. The vehicle was repaired. The contact stated that in addition, the vehicle had a corrosion failure. The contact stated that the engine fan continuously came on, and it prompted the contact to check the antifreeze level. The contact stated when he removed the antifreeze container's top he noticed a rust bubble on the opening of the container. The contact stated he inspected the vehicle and noticed corrosion on all the door hinges, the bottom of the door frames and the tailgate. The vehicle was taken to the dealer and the contact was advised that the repair would not be covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.
- Bastrop, LA, USA
- Fayetteville, NC, USA