The contact owns a 2019 Jeep Wrangler. The contact stated that upon picking up the vehicle from the dealer after a battery replacement, the instrument panel was blank. The vehicle was taken back to the dealer to be diagnosed and the contact was informed that the instrument panel was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM) as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 115,000.

- Fernandina Beach, FL, USA

The contact owns a 2019 Jeep Wrangler. The contact stated while his daughter was driving 55 MPH, she became aware that the instrument panel was dark. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the instrument cluster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM). The approximate failure mileage was 56,000.

- Milton, FL, USA

Body: Paint around door hinges is bubbling. Vehicle was purchased new in 2019, vehicle is not near salt water or driven in, harsh offroad conditions. Vehicle has been garaged daily since purchase and has 44,000 miles on it. Electrical: Instrument cluster reboots and blanks out and speedometer stops working while driving. This vehicle was not included in previous recall #FCA 30B, but the symptoms are identical to that recall. Vehicle has been taken to the dealer who has offered no insight as to what the problem may be. Dealer was shown a video of the problem happening while driving. The attached photo is taken from a video of the cluster while driving. Both the main battery and the Auxiliary battery were replaced to see if that was an issue, it was not.

- Shelton, CT, USA

There is an active recall that was issued back in October 2024 for jeep wranglers 2018-2024 with the IPC (instrument panel cluster) going completely black. My jeep currently has this issue, I cannot see my fuel level, speed, odometer, oil and engine temps or any other vital information when driving. When I search my VIN number my vehicle shows I do not have any recalls even though the jeep has the exact problem shown in the recall.

- Toano, VA, USA

The contact owns a 2019 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the instrument panel failed to display pertinent vehicle information. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with instrument panel internal circuitry. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V652000 (Electrical System); but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 58,000.

- Carrollton, GA, USA

My central instrument gage cluster has gone black, not being able to see important safety information and car notices. I can't see car info such as milage, fuel, safety warnings, tire information etc etc.

- San Juan, PR, USA

ABS module went out in July of 2024, after being replaced in February 2024. Jeep does not have any of the parts available, the same part was recalled for the Grand Cherokee and Ram 1500. My jeep has been unable to drive since the part malfunctioned.

- Gore, OK, USA

My IPC keeps flashing and going blank or black screen. I-??m unable to see the information about my vehicle including fuel levels. I have not taken my car to a dealer yet since I am waiting for the new part but I saw that there was a for notifying that jeep wranglers from 2018-2020 had this specific issue yet my vin has no recalls.

- Jenkintown, PA, USA

Vehicle has electrical issues that cause system malfunctions including loss of ABS, power steering, speed control, and speedometer. Multiple attempts by jeep dealership are unable to diagnose issues.

- Caledonia, MS, USA

The contact owns a 2019 Jeep Wrangler. The contact stated while driving 35 MPH, the instrument panel went dark and became inoperable. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The failure mileage was 68,000.

- Hingham, MA, USA

The contact owns a 2019 Jeep Wrangler. The contact stated while driving 50 MPH, the instrument panel became inoperable. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM). The manufacturer was not notified of the failure. The failure mileage was unknown.

- Nags Head, NC, USA

The car is having electrical issues that the dealer service is unable to diagnose. They have since ordered a part but they are not certain that this will fix the problem. The car has been in service 3 times. Twice for an uncontrollable shaking that comes from no where, this has fixed the problem temporarily, however it continues. If I hit highway speeds the car shakes making it difficult to drive. The electrical issue for lack of a better word causes the car to stop as there is no acceleration at this point, making it difficult and extremely dangerous to drive. I drive an hour and half to work with fear. I don't want to cause an accident nor do I want anyone else getting hurt. The car has had issues since we first bought it. But thought ok, they are trying to fix the issues so have said nothing until now. Now the electrical system fails causing the care to be undrivable. We had to already have it towed to the dealer. Paid for the diagnostic issue which resulted in nothing and paid for a rental car.

- Sparta , NJ, USA

The information center and warning went dead on the instrument cluster.

- Creamery, PA, USA

The dashboard panel does not light up. It just went out one day and never came back on. I cannot see my mileage, my fuel level or warning lights. I took it to dealership and they did a software update with no changes in dash panel. The dealership stated I needed a dash cluster replaced.

- Watervliet, MI, USA

Uconnect System pushed an update to an out of warranty vehicle. The OTA (over-the-air) update bricked (boot loop) the system that also includes the backup camera. The system continually reboots even with the car in the OFF position. If left, it will drain the battery and I cannot start the vehicle. I am forced to pull the fuse and am unable to use the backup saftey camera. No guidance from Jeep/Unconnect, as they do not post update files or a way to fix. Jeep dealerships want $1600 to replace the radio.

- Sachse, TX, USA

The contact owns a 2019 Jeep Wrangler. The contact stated that the Auto Start warning light had displayed on the instrument panel. The dealer was notified of the failure and informed the contact that the auxiliary battery might need to be replaced. The contact's son replaced the battery; however, the warning light remained on the instrument panel. Recently, the contact stated that soon after starting the vehicle, the instrument panel went blank. After several attempts restarting the vehicle, the instrument panel returned to normal operation. Upon investigation, the contact discovered NHTSA Campaign Number: 24V652000 (Electrical System); which was linked to the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,400.

- Gore, VA, USA

The contact owns a 2019 Jeep Wrangler. The contact stated while the vehicle was parked, the contact became aware that rodents had damaged unknown parts inside the engine compartment. The contact also stated that the instrument panel was inoperable. The contact stated that on one occasion while driving 25 MPH, the transmission failed to operate as needed and the vehicle shifted into LIMP Mode. The vehicle was taken to the dealer to be diagnosed. The contact stated that several wiring harnesses were replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 45,000.

- Brooklyn, NY, USA

ABS light came on, car will stop on its own while driving 70 miles an hour and kill the acceleration. steering will go out. speedometer will not work. check engine light will come on. gear shift gets stuck in place. This car is a major safety hazard that Jeep has ignored. I have gotten stuck on the side of the road on bridges, highways side streets due to the fact the gear shift will not move out of park and all the lights come on in the car.

- Springfield , VA, USA

ABS light will come on, speedometer will stop working, Gear shift will lock up and not move. Jeep will stop moving while on highway at random times without any warning. Steering will lock up on turns not allowing the vehicle to turn.

- Springfield , VA, USA

My Jeep Wrangler's instrument cluster randomly shut down while driving. This means I couldn't see the electronic speedometer, odometer, or any other information on the dashboard. There weren't any warning lights before it failed. I had the dealer fix it, but Jeep wouldn't cover the entire cost of the repair, even though the dealer confirmed there was no water damage or external cause. It seems like the instrument cluster just malfunctioned and fried. This appears to be a recurring issue with Jeep Wranglers, and it's concerning that Jeep isn't taking responsibility for a problem that could be a safety hazard, especially when using features like adaptive cruise control that relies on the digital screen. Attached is the repair order and invoice detailing the problem. I also have a video of it mid-failure if you need it. This shouldn't happen with a vehicle at 46K miles, major safety concern.

- Salem, OR, USA