My Jeep Wrangler's instrument cluster randomly shut down while driving. This means I couldn't see the electronic speedometer, odometer, or any other information on the dashboard. There weren't any warning lights before it failed. I had the dealer fix it, but Jeep wouldn't cover the entire cost of the repair, even though the dealer confirmed there was no water damage or external cause. It seems like the instrument cluster just malfunctioned and fried. This appears to be a recurring issue with Jeep Wranglers, and it's concerning that Jeep isn't taking responsibility for a problem that could be a safety hazard, especially when using features like adaptive cruise control that relies on the digital screen. Attached is the repair order and invoice detailing the problem. I also have a video of it mid-failure if you need it. This shouldn't happen with a vehicle at 46K miles, major safety concern.

- Salem, OR, USA

The dash instrument cluster failed and went dark leaving no information for the driver. Speedometer, fuel gauge, odometer and all warning lights are out. The vehicle went to Walnut Creek Chrysler Jeep Dodge Ram on 6/15/23. They confirmed that the cluster was out. They also mentioned that this is a common problem and would take 2 weeks. The vehicle could not be used, because of the fear of no speedometer and fuel gauge. If it ran out of fuel, there would be next to no steering or brakes. There was no warning prior to the failure on 6/13/23. It has now been at the dealer for 7 weeks with no ETA for the part. We've been told by the dealer that the part fits 2018 through current models and there's a large backlog because of a rash of failures. We have reached out to Chrysler customer service on several occasions and have got no help or guidance whatsoever.

- Lafayette, CA, USA

I had trouble with the cluster display periodically going out. It would come back on after restarting the car. This happened 2 or 3 times. Then, it went out and never came on. This started with 40,000 miles on it. When it to the dealer they tried an -??ipc-?? reset on it with no change. They tried a -??hard-?? reset with no luck. They disconnected and reconnected both batteries, again with no luck. They told me my only recourse is to buy a new display (p/n 68377781-4F) for $1,169.71. I didn-??t think that made sense for a 3.5 year old Jeep. I started looking on the internet and found this is a very common issue. Some report it periodically fails while many report the same as me, hard failure. This screen is an integral part of the vehicle info and safety. I cannot tell you how much fuel I have. I cannot easily glance down and quickly see my speed. I still have a speedo on my model, but it isn-??t as easy to read as the large digital display. I have to really divert my gaze to obtain the speed. I recently ran out of gas on the highway with no fuel gauge. Why would a screen wear out" Why should a digital screen wearing out be acceptable" This is not right. This generation of Jeeps has been plagued with issues. From the death wobble, steering dampeners, poor frame welds to the digital display. Any help to force dealers to address this issue is appreciated.

- Lehighton, PA, USA

Electrical issue resulting in loss of power steering, speedometer, gas gauge etc. all warning lights come on including ABS BRAKES, VEHICLE TRACTION CONTROL, AUTOMATIC START, CHECK ENGINE, 4WD, BRAKE LIGHT. car will not turn off when lights are on. Repeat problem despite being in dealership 3times.

- Melrose, MA, USA

I was driving a 2019 Jeep Wrangler that I bought at the end of January 2020, I barely have 3,300 miles on it, due to covid and remote working. I was driving on rte. 287 South doing 70 mph I must have hit a bump or imperfection in the road, all of a sudden the whole car started to violently vibrate and shake, I had to go from the left lane over to the right shoulder while slowing down to about 30 until the shaking stopped and also was able to exit to a local road. I've driven this highway several hundred times and never had this problem, thankfully the roads are not as crowded as they usually would have been and an accident was avoided. I have read online that other people have had this same issue of a "death wobble" but I have not received an official recall from Jeep or Fiat Chrysler automobiles.

- Madison, NJ, USA

The first time the car had a sign that said 'stop safely vehicle will shut off soon' I pulled into a parking lot and the car turned off and wouldn't turn back on. The second time I stopped at a stop sign I got no message or warning and the car completely turned off, and would not turn back on. The third time I was at a red light and got the 'stop safely message' as well as various other warning messages'then the vehicle shut off again completely. Wouldn't start. The forth time, I was at a 4 way intersection with a 3 way stop I did not have a stop sign but the person to my right thought I did. He thought he had the right of way, I slammed on my breaks to avoid a collision and the car stopped, completely'gave all the warning lights and would not restart.

- Spring Hill, TN, USA

Steering on road worse on highway have to keep both hands on wheel due to car drifting from left to right. Scary! 2. cruise control won't engage, have to press settings again. When press set then + for speed very delayed before engages and problem is intermittent. 3. inside manual door locks do not work. Won't lock or unlock. Day one since purchased this has happened with all of the above.

- Elma, WA, USA

Jeep acceleration from a stop is inconsistent. This concern is worse when accelerating from a slow speed. Upon initially applying light pressure to the gas pedal, there is no response, but then the vehicle lurches ahead aggressively and in an unexpected manner. This is counter-intuitive as the vehicle is equipped with etorque, which is electronically applied torque to assist acceleration. This system is to instantly apply torque to the drivetrain via secondary battery power - but if that was working as expected, one would seemingly not experience the initial delay prior to the sudden acceleration. The delayed and then lurching acceleration has resulted in near accidents - if driving in stop and go traffic, the lurching results in my rapid acceleration while drivers ahead of me may be stopping. Also, when attempting to merge into traffic from a stop or slow roll, the pause results in needing to slow or stop to wait for a better entry opportunity, but at that same moment, the acceleration kicks in. This is not performance that one would expect and is a less than optimal safety experience. I took the Jeep to the dealer for repair and their response was 'the tech said he drove a 2 door 2.0 liter over the weekend and it 'did the same thing', so it must be normal'. I stressed that not being an acceptable response to my request for assessment and repair. In response they 'flashed' the software, but that did not correct the problem and the vehicle continues to demonstrate the same issue.

- Richmond, VA, USA

The contact owns a 2019 Jeep Wrangler. The contact stated that while driving approximately 40 mph, attempted to slow down with the foot on the brake pedal. The RPM's increased and the vehicle spontaneously accelerated, striking the vehicle in front. The failure occurred on three occasions. The police was present, but no report was filed. No injuries were reported. The vehicle was driven to the dealer huffines Chrysler/Jeep (1024 S stemmons fwy, lewisville, tx 75067) they were not able to replicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 800.

- Justin, TX, USA