9.3
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 1,571 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
We were exploring some remote mountain roads on Saturday 11/23/2024. The Jeep was running fine and nothing abnormal was observed. We stopped for lunch at an area with a nice view. We made sandwiches and took our time eating. After packing up, we jumped back into the Jeep to continue our journey. I started the Jeep and we immediately smelled fuel. I turned the Jeep off to investigate and found a large amount of fuel on the ground under the rear area of the engine. I had my wife start the Jeep again briefly to see where the gas was coming from. As soon as she started it, an ALARMING volume of fuel began to spray all over the exhaust and turbo. The high pressure fuel line from the gas tank to the high pressure fuel pump on the rear of the motor had ruptured and was dangerously spraying an enormous amount of fuel all over the rear driver side area of the engine bay. We were lucky in that we had stopped for lunch and the exhaust had cooled down and did not ignite the gas. We were unlucky because we were stranded in the backcountry with a vehicle that was inoperable. Fortunately, we were able to get the Jeep off of the mountain and back onto the trailer 5 hours after the incident and before dark. Had the timing of the failed fuel line been different, I could have been driving down the road or highway with a hot exhaust and the Jeep would have ignited and caught fire very quickly. What is even scarier to me is that I take my two toddlers to day care every day in this Jeep. Had a vehicle fire ignited with the amount of fuel that was spraying (and would have continued to spray if the Jeep was left on) would have engulfed the Jeep very quickly. Who knows if I would have been able to get both kids out of their car seats in time to save them. This is very dangerous! I know there have been many Jeep JLs that have caught fire. I have an example of the failure that is likely causing these fires! The part is available for inspection.
- North Ogden, UT, USA
The car is having electrical issues that the dealer service is unable to diagnose. They have since ordered a part but they are not certain that this will fix the problem. The car has been in service 3 times. Twice for an uncontrollable shaking that comes from no where, this has fixed the problem temporarily, however it continues. If I hit highway speeds the car shakes making it difficult to drive. The electrical issue for lack of a better word causes the car to stop as there is no acceleration at this point, making it difficult and extremely dangerous to drive. I drive an hour and half to work with fear. I don't want to cause an accident nor do I want anyone else getting hurt. The car has had issues since we first bought it. But thought ok, they are trying to fix the issues so have said nothing until now. Now the electrical system fails causing the care to be undrivable. We had to already have it towed to the dealer. Paid for the diagnostic issue which resulted in nothing and paid for a rental car.
- Sparta , NJ, USA
While accelerating, vehicle refused to shift into second gear and losing power while attempting to accelerate onto the interstate. With the pedal all the way down, the vehicle was going 5mph. No warning lights, sounds or messages were provided. This could have been fatal as it occurred at a merge point on a 70mph interstate. Upon dealership review, the high pressure fuel pump has malfunctioned requiring replacement under 50,000 miles.
- South Park, PA, USA
Back in July 2022, I went to turn on my Wrangler and the light show began. Took it to the dealership where they identified over 50 error codes. Some of the main ones I was able to see in the instrument cluster were "Service Shifter", "Service Antilock Break System", "Service 4WD", "Traction control Failure" and "Emergency Break" light on when E-Break was not engaged. Four (4) Months later and over 10 back and forth visits to the dealership, the problem still persists after being told "we test drove it 50+ miles and we see no problem". They have since replaced three (3) Body Control Modules. Why am I writing this report? Because in the situation when those warning lamps turn on and I am actively driving the vehicle, I've experienced the following concerns: 1.) Stopped at a stop light and the engine shut off. Then it takes a few frantic tries to turn the vehicle back on - this happened twice. 2.) Drove on the highway when the gears stopped shifting causing the engine to rev incredibly fast - this happened once. 3.) Increased resistance from steering wheel while steering while on highway speeds. 4.) Gear shifter locks - happens often, but typically only when I initially turn on the vehicle; Doesn't allow to move the shifter out of Park. As you'll see by my answers on the form, my vehicle has low miles and is kept in prestine condition.
- Denver, CO, USA
When driving above 55mph both times the vehicle starts to vilently shake and slow down and jerk, complete lost of power, can push peddle down and vehicle just boggs down and revs up then down. Eventually dies and then you must shut down vehicle with key. Wait about 1 minute start and it drives fine. Has happen multiple times been into shop. They have "flashed" computers but continues to do randomly.
- Parkersburg, WV, USA
Steering wanders, floats, cannot hold Jeep in straight line. Very loose steering. 2nd problem- motor or transmission surges and lurches forward at low RPM's and low speeds causing vehicle to jump or lurch forward
- Venice, FL, USA
- Fairburn, GA, USA