10.0
really awful- Crashes / Fires:
- 2 / 5
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 3,040 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Issue 1--Open recall since 2/23/2023 with no remedy available (over 5 months) From manufacturer: In some circumstances, the clutch pressure plate may become overheated through friction, which may lead the pressure plate to rapidly fracture. When a pressure plate fractures, it may result in cracks or holes in the transmission case, allowing heated debris to be expelled from the transmission case. Safety Risk Heated debris expelled from the transmission bellhousing may come in contact with an ignition source in the vehicle or surrounding area, potentially leading to a fire. A fire can result in increased risk of occupant injury and injury to persons outside the vehicle. Issue 2--Technical Service Bulletin (TSB 31-002020) dated 10/27/2020 related to rust. This issue was reported to my dealer May 2023 and over 60 days later, the burden is on me to take to a body shop for an estimate to be covered under warranty. Said body shop has had claims open on same issue >120 days with no parts available and no date of parts available. Due to this cosmetic issue on the vehicle, I am unable to trade it in to a dealership for a new car without receiving a lower trade in value. I am now stuck driving a vehicle with cosmetic issues, as I do not want to lose thousands on trade in due to a cosmetic issue that is of no fault of my own.
- Granger, IN, USA
driving 75 down interstate and the vehicle just lost all power yet everything was "on" like normal and no check engine light- nothing. Would not allow me to accelerate or go over 45mph. It is like it would not shift gears. I stopped twice and turned the vehicle off but it did the same thing. Took it to the dealer and on day 2 (6 days later from initial incident) of them driving it, it did same with them but would not allow them to travel over 30 mph. They state it is not showing any codes and they don't know what is wrong. This is very dangerous while on a busy highway and going 75 to all the sudden lose power to your vehicle with no control and it quickly deaccelerates to 45pmh! I almost got hit multiple times as most people were driving 80mph plus! My vehicle is only 2 years old and less than 30k miles. Something is clearly wrong but not showing any codes so noone knows!
- Dunn, NC, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Irwin, PA, USA
Clutch and Clutch pressure plate caused substantial heat damage to vehicle. See attached letter from State of Vermont Office of the Attorney General
- Waterford, VT, USA
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Chapel Hill, NC, USA
Jeep clutch started slipping. Startig smelling a burning smell. Took it to the dealership. Service tech took it down the road to see for himself. While he was driving it he noticed debris on the road in the rearview and realized it was coming from the jeep. He pulled over and the hood was red hot. The jeep then caught on fire and burnt up! Total loss. The jeep only had 28000 miles on it and still under warranty.
- Killen, AL, USA
Clutch pressure plate disintergrated causing vehicle to catch fire and burn completely to the ground.. when clutch pressure plate failed, engine shut off, luckily I was able to coast to a stop in an unpopulated area... no warning lamps came on until the catastrophic failure, message simply said "clutch"...
- Lawrenceburg, TN, USA
After picking up the jeep from the dealership (brand new), we drove to mass from NY. On the second day of ownership, we drove car to store. When i returned to the car to drive home, it would not start and just said charging error with many warning lights. Car had to be towed to the nearest jeep dealer. Car only had 200 miles on it.
- Larchmont, NY, USA
Car shut down in the middle of the highway at around 30 mph. While using the adaptive cruise control, i stepped on the gas to accelerate. The car then shut down and many warning lights came on. The car did not respond to restarting, shifting or anything. Screen just said charge fault error.
- Larchmont, NY, USA
Vehicle has fluttered off and on for 2 months. Drove on the highway yesterday and the fluttering progressively got worse. It began to lose power and a Service Electronic Throttle Control light came on. I pulled off the side of the road, turned it off and back on. I went 45 mph with hazard lights to the nearest exit. It continued to flutter and the light reappeared. I-??ve called many jeep dealerships before this as well as now and they all say there is nothing they can do due to no solution/remedy. I don-??t feel safe driving my Jeep back home 3.5 hrs so I have to borrow a family member-??s vehicle while my Jeep sits at a dealership until there is something they can do.
- Benson, NC, USA
When driving on the highway any bump in the road triggers the vehicle to shake uncontrollably. (front end and steering wheel) Problem does not correct itself until I have to get into the emergency lane and fully stop. I feel this is not safe nor something normal. This happens quite often. Too often. Every time I drive. Dealership states that this may be "damper shock" not covered by warranty. Any information online that I can find states that this is a common defect in Jeep Wranglers making them unsafe for highway driving if the part is defective.
- Elkhorn, WI, USA
Beginning in January 2023 with approximately 20,000 miles our leased 2021 Jeep Wrangler began to shake uncontrollably while driving on the highway at speeds over 60 mph. The shaking was so significant that while trying to safely guide the car off the highway my husband was shaken into the guardrail causing damage to the right front bumper. We are horrified that Jeep has had this problem for so long and there's NO public notification of the problem.
- Marion, MA, USA
I was notified of recall ZB7 affecting my 2021 JEEP Wrangler 4xE by phone on February 3, 2023. During this call I made an appointment with JEEP for the issue to be fixed on February 24, 2023. On Wednesday, February 22, 2023, two days before my scheduled appointment, the engine of my Jeep failed ~6PM while I was driving on highway 495S near Merrimac, MA (mile 114.8). I was in the far left lane traveling at about 70 mph and lost all power steering, power brakes, everything. The engine completely lost power without warning. No messages, warning lights or other signs of any issue before a total loss of power. Thankfully, I was able to drift from the left lane, crossing 2 lanes of traffic on a busy highway, to reach the shoulder on the other side of the highway. I did this in the dark without without power brakes and without power steering. I was with my 2 year old son and am grateful that we are both still alive. A loss of engine power at that speed on a busy highway could easily have caused an accident, perhaps fatal for ourselves or others. After 2 hours stranded on the shoulder of the road, the Jeep was towed by AAA to the Jeep dealership nearest to where I lost power, Bill Deluca Chrysler Jeep Dodge Ram in Haverhill, MA. It has been sitting in the parking lot of that dealership now for 6 days and they claim to be too busy to investigate the issue or perform a recall fix. The service repair shop at this dealership has been wholly uncooperative and unhelpful. I have called the manufacturer and am currently awaiting a service appointment at another Jeep dealership. According to Jeep/Chrysler, I am responsible for the out of pocket cost of the tow from the Jeep dealership in Haverhill to the Jeep dealership in Lynnfield. This seems absurd as the faulty vehicle is the reason I am unable to drive it from one dealership to the next. In the meantime, I have now been renting a car for 6 days, paying out of pocket.
- Nahant, MA, USA
Vehicles tires and steering wheel begins to shake violently at speeds in the 50+ mph range on the highway. Condition occurs after hitting a small bump on the highway. The condition becomes so violent, I have to slow the vehicle from 60+ mph to about 40 mph to stop the shaking. I have taken it in and they replaced the steering dampener and it did not resolve the issue at all.
- Weldon Spring, MO, USA
Driving on the highway and hit a bump, Jeep started violently shaking/vibrating (Death Wobble), almost lost control with cars on both sides of my Jeep. The vibration after hitting a bump has happen several times the past two months. Jeep dealership states, vehicle needs a new steering damper/stabilizer. The part is on back order, dealerships can only order so many per week due to the demand/problem with Jeeps. It could take 2-3 months to be fixed and vehicle can not be driven. This also happened with my 2018 Jeep Wrangler.
- West Orange , NJ, USA
my jeep moves forward by itself when the transmission is in neutral. took to dealer to be checked twice. they put the car on the lift shifted it into neutral and the back tires started spinning. they took mine out went and got a brand new jeep and put it on the lift started and put in neutral. same thing happened back wheels started spinning. while i know about this problem and can hopefully avoid any problems. what about the person who does not know. puts their vehicle in neutral and runs someone over. there are no lights or warnings.dealer is dragging their feet. this has been going on since last september i believe.searched jeep creep in neutral on google and there are other cases. i just wonder how many people have this problem and do not know. i just hope this gets fixed before someone gets run over.
- West Middlesex, PA, USA
My 2021 Jeep Wrangler 4xe died while driving down the road. Luckily I was able to coast to the side and cycle the engine off/on in order to regain power. This was the exact same issue that is described in NHTSA Campaign Number: 22V865000, however, this time (2/3/23) was after the ZB7 recall was completed. Even after the recall work was completed and Jeep told me the vehicle was safe to drive, it still failed in the exact same manner. The recall procedure did not work and this vehicle is not safe to drive. Additionally, during the period after the recall was completed and before it died again while driving, the battery range has decreased dramatically (less than 50% of what it was prior to the recall work).
- Urbana, MD, USA
Recently had recall performed for loss of motive power. Now when shifting between gears, it is often firm or jerky and has vibrating/shuddering during acceleration.
- Hilliard, OH, USA
The vehicle's engine will randomly shut off and not turn back on. It has been to dealerships over 10 times for the same issue. They all attribute it to the start/stop battery, but it happens even when that feature is turned off. The vehicle's engine will shut off while driving and you cannot shift it into park. The only warning is a check engine light and "service auto start/stop system". There is no warning before the vehicle does it, and I have broken down in intersections, highways, and other dangerous locations. The vehicle duplicated the issue on the dealers lot, but they claim " no codes, no repair".
- Voorhees, NJ, USA
- Granger, IN, USA