The contact owned a 2022 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed high voltage battery pack software failure. The contact was informed that the battery pack assembly had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 29,000. The VIN was not available.

- Hanover Park, IL, USA