Front rotor warped before 12,000 miles, Kia dealer refused to cover it under warranty. I went to the dealer on a Saturday morning, but they said they were very busy to complete all the issues I had, a recurring vibration at 70-80, brakes vibrating and an oil change, so I rescheduled. I missed the rescheduled date and when I did finally make it in I was over 12000 miles and the dealer refused to cover the brakes. I contacted Kia customer service as I also had to address the vibration between 70 -80 mph. Kia contacted the dealer to see if a goodwill repair or exchange would be done, and arrange test drive by a regional manager. The dealer service manager & regional parts manager test drove my vehicle. Can you believe they had the audacity to tell me that the vibration is inherent to the Borrego because the regional manage drives the same SUV and it has the same vibration? it so annoying, you can actually see the passenger seat vibrate. Again they refused to cover the brake repair stating nothing was wrong, even though I had a written estimate from them to cut the rotor. The next day I scheduled service to have the brake rotors resurfaced, and they did it. How do they explain resurfacing rotors that a region manger claims had no brake problem, and I had to pay to have the resurfaced. At 23800 miles, they warped again, I paid to cut them again. At 33,000 they warped again, I paid to get them replaced (Kia oem). At 41,000 the rotor warped again. I took it to a different dealer, the say to put on aftermarket slotted drilled rotors. I disagree as I don't want to void any warranty.

- Landolakes, FL, USA

The contact owns a 2009 Kia Borrego. The contact stated that while driving 30 mph the rear brakes locked causing the rear end to drag and the rotors to over heat. The failure could potentially cause a fire. The contact had not taken the vehicle to a dealer but the manufacturer was notified. The manufacturer stated that there were no recalls but the repair will be covered under the warranty. The failure mileage was 11,000.

- Uncasville , CT, USA

The contact owns a 2009 Kia motor Borrego. While driving at approximately 10 mph, the contact applied the brakes but they did not engage; the failure resulted in a crash. No police report was filed and no injuries were reported. The vehicle was towed to an independent repair shop that works with the authorized dealership. The failure and current mileages were approximately 20,000.

- Allen, TX, USA