10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I received my car with tailgate misaligned, it could not be adjusted. There are some more out there like mine. I feel this is a safety problem that the area of the body where the hinges attach is not stiff or strong enough to open/close the heavy unbalanced tailgate when the car is not completely level causing damage to the area of the body part of the tailgate and tailgate safety switch not allowing the tailgate to close. This is a serious structural defect that Kia America is ignoring. My dealer took it to the body shop they use who tried 7 different adjustments that did not fix mine but said can be fixed by body work. Kia is just ignoring this as I feel if the truth comes out they will be forced to recall the EV6 and they have no solution. I have written a certified letter to the CEO of Kia America and was received by front desk/mailroom and I have not received a response or call. I have been in contact to Kia customer service and honestly they have been of no assistance. I am sending you the important videos of an EV6 that the tailgate is attempting to open/close when car is not on an even surface. This is a serious is, mine is cosmetic as it came that way from the factory but I feel for the same reason, maybe car, tailgate or assemblers were not completely level during tailgate installation or maybe car was moved on assembly line with tailgate open causing the misalignment on mine and some others. I have been in contact with numerous owners on the forums, social media, etc. I have sent information to news outlets that do investigations. These are puctures of the damage caused when car was not level. Videos, could not load under photos: https://drive.google.com/file/d/1MHT3Mtz_3Xh7z6i0IrRPJG7UKp8k0aCb/view https://drive.google.com/file/d/1prrLoQiFIZLWdIbDbuynrG-Sj5SCZkvM/view
- Punta Gorda, FL, USA
There is a structural issue where the hinges from the tailgate attaches to the body. I believe my tailgate alignment issue happened during assembly and has happened to others. More important if the tailgate is opened when car is not completely level when try to close the tailgate shifts and reopens since it cannot close as designed. I have informed Kia America in Irvine, Ca with a letter to the CEO over 3 weeks ago but no response. I followed up with a certified letter that was received by them but again no response. This is a safety structural problem that needs to be investigated. I have also contacted Kia consumer affairs and keep getting stalled. I have trouble loading the videos but have photos, the red car is mine, the others are also attached.
- Punta Gorda, FL, USA
- Apollo Beach, FL, USA