Main head display in front of driver is blank. No live driving information is displayed, speed, state of charge, etc. This has happened 3 separate times at this point. So far, leaving the car turned off and locked for an undetermined amount of time (over 30 minutes?) has resolved the issue as the next time the car is started the display functions as normal.

- Rock Hill, SC, USA

I turned on my car and the screen did not turn on. I couldn-??t see my speed or did not know if my turn signals were actually on or not.

- Los Angeles, CA, USA

Half of digital dashboard not working. Unable to see speed of the vehicle.

- Cary, NC, USA

Instrument cluster at steering wheel column went black. Cannot see driving speed, odometer, and other necessary safety status prompts. Requires shitting car off and turning back on to restore cluster. But it has failed multiple times since.

- Mount Pleasant, SC, USA

The drivers display went blank. There is one indication so speed, break settings, turn signals or any of the safety related items such as blind spot, collision warning ect.

- Indianapolis, IN, USA

The main instrument panel went black just shift indicator is visible. Did not know how fast i was going. No warning messages or lamps came on prior to not coming on.

- Pottstown, PA, USA

Vehicle powered on, while DRIVING, instrument cluster is blank. Cannot see speedometer- huge safety issue

- Plainfield, IL, USA

Gauge cluster completely blank after successfully starting the car. Happened twice in two weeks. No speedometer, no battery level, no safety features available, no audible turn signal

- Fort Pierce, FL, USA

My wife turned on the car after it had been parked for a few hours and the primary instrument cluster display (that contains critical information such as speed) was blank. There was nothing she could do to reenable it. This seems to be the same issue found by many other EV9 owners here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Cary, NC, USA

I am reporting a critical safety issue with my KIA EV9. The vehicle's information screen, which displays essential driving data such as vehicle speed, cruise control status, advanced driving system indicators, lights, and signals, has malfunctioned. On two separate occasions, the screen went completely black while driving, leaving all critical driving information inaccessible. This malfunction poses a significant risk to my safety and the safety of others, as I was unable to monitor the vehicle-??s speed or system status while driving. Availability for Inspection: The malfunctioning component (information screen/system) is available for inspection upon request. Safety Risk: This issue compromised my ability to safely operate the vehicle. Without visibility of the speedometer, driving system indicators, or signal lights, I was unable to monitor crucial driving functions. This increased the risk of speeding unknowingly and reduced my ability to respond to surrounding traffic, creating a dangerous situation on the road. Reproduction of the Problem: The issue has occurred twice. While I have not yet had it reproduced or confirmed by a dealer or service center, I am aware that other KIA EV9 owners have reported the same issue, indicating it is not an isolated case. Inspection by Others: To date, the vehicle has not been inspected by KIA, law enforcement, insurance representatives, or other authorities regard Please find below links to forums and websites where other KIA EV9 shared about this issue. 1- [XXX] - [XXX] - [XXX] - [XXX] Here is the video of the incident. [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Los Altos, CA, USA

The two drivers electrical monitors fail. The driver side monitor goes blank and the second monitor gets stuck in backup camera mode. When this happens, the turn signals are not indicated inside the car, so driver is not informed if this is working or not. This has happened twice and car was brought to KIA for inspection each time. From the [XXX] article, it appears that numerous other people are having this problem as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Tempe, AZ, USA

Dashboard blinked out. Turned off vehicle and let sit for ten minutes per the Kia forum and restarted. Still no dashboard indication at all. Blinkers do function. Taking to dealer. Vehicle has approximately 1100 miles on it.

- Pflugerville, TX, USA

Each time, the digital instrument panel (where the gauges are displayed) goes almost entirely blank. It-??ll restart after the car sits while off, but we-??ve had to drive without the instrument panel telling us how fast we-??re going and whether the turn signals are on or off. This has happened twice now. Twice I have had close calls with forward collision braking. The warning comes on but the automatic breaking does not occur.

- Lakeville , MN, USA

Twice in approximately 6 weeks of ownership, when starting the car, the screen that displays the digital instrument panel for the driver has been blank with the exception of a single letter at the bottom of the display that indicates the drive mode of the vehicle (D). While in this state, the vehicle does not have any audio alerts (e.g. turn signal, blind spot warning, etc). Also, due to the screen being blank, the vehicle speed, remaining range of the electrical vehicle, and all other digital gauge data are unable to be seen. The screen portions to the right of the driver instrument panel (radio, android auto, etc.) are displayed when this occurs. If the vehicle is turned off and then allowed to sit for 30-60 minutes, when restarting the vehicle, the condition is cleared.

- Phoenix, AZ, USA

The screen that shows speed, miles remaining, etc. went black on a long trip. All of the automated cruise control, lane keeping, etc. are also housed in that screen. The blinkers would not work, I had no idea how fast I was going at any time which is unsafe. I could not see how much range is left on the vehicle which I imagine could lead the car just dying while driving or going into the turtle mode with too low of a charge. Also, the adaptive cruise control was not working properly and at one point when a car in front of me moved over out of my lane, the car accelerated hard and brought me up to about what was probably about 90-100mph, not even close to where it was set earlier. 2 hour drive without screen or these safety features and the screen still is not back. I will be taking it into the dealership. This is the second time this screen went out but luckily the first time I was not on a 2 hour work trip/drive and was able to just leave the car in my driveway and use another vehicle.

- Sacramento, CA, USA

I copied this from this website. I'm having the exact same issues. I took it to Oakes Kia where I bought the car and they investigated it and said they had no idea what was going on. [XXX] The digital instrument panel (where the gauges are displayed) goes almost entirely blank. It-??ll restart after the car sits while off, but we-??ve had to drive without the instrument panel telling us how fast we-??re going and whether the turn signals are on or off. The screen appears to be losing some communication with the rest of the car, too, because when the digital gauge screen is blank, the camera view that-??s activated when you-??re in Reverse doesn-??t automatically shut off when you-??re in Drive and moving forward. The odometer, however, appears to still be accumulating mileage when the screen is off. Changing drive modes, however, did not work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Kansas City, KS, USA

Drive instrument screen goes blank. Can-??t see signals. All safety features disable. Can-??t see signals for turning. Can-??t see charge or mileage

- Reading, PA, USA

Vehicle Information: 2024 Kia EV9 Light Long Range Mileage: 850 miles Issue Summary: I am reporting a serious safety concern with my 2024 Kia EV9 Light Long Range. Within the first three weeks of ownership and with less than 900 miles on the odometer, I experienced multiple instances of the vehicle entering "turtle mode" while driving at high speeds on the freeway. This mode significantly reduced the vehicle-??s speed without warning, creating a dangerous situation. Incident Details: While driving at 80-?"85 MPH on a California freeway with my family, my 2024 Kia EV9 LLR suddenly entered "turtle mode" without warning, drastically reducing speed to 30-?"40 MPH. I had to quickly activate hazard lights and navigate to the shoulder. At the time, the battery level was around 15%, and I initially thought it was a low battery issue. However, the following day, after fully charging the vehicle, the issue recurred with approximately 82% battery remaining. Over the next few days, this happened a total of four times while driving at freeway speeds. On the fourth occurrence, the vehicle shut down completely after coming to a stop and would not respond to acceleration until multiple restart attempts. Current Status: The vehicle has been towed to the dealership by Kia Roadside Assistance. The service team is currently investigating the issue and has opened a case with Kia corporate, but no diagnosis has been provided at this time. Given the severity of this recurring issue, I have also opened a buyback/refund request with Kia corporate. Safety Concerns: This defect presents a severe safety risk, as the sudden loss of speed while driving at high speeds on a freeway could easily result in a rear-end collision or other accidents. The inability to accelerate or maintain control over the vehicle creates an extremely dangerous situation, especially in high-traffic environments. I urge the NHTSA to investigate this issue to ensure the safety of other Kia EV9 owners.

- Anaheim, CA, USA

The main screen which displays the vehicle speed, state of charge and side view cameras, amongst other items, was completely black. Not knowing the speed I was traveling was dangerous to my safety. I have read of other complaints online of other users having this issue. They stated that if you turned off the car, locked the doors and didn't charge for around 30 to 60 minutes, the screen would reset and work. It did. The vehicle has not been inspected by the manufacturer or law enforcement.

- Burlington, KY, USA

After starting and backing the car out of a parking spot, I noticed the instrument cluster display screen behind the steering wheel was completely blank, except for the letter of the gear I was in (P, R, or D) in the bottom center of the screen. The symbol for the parking brake also appeared in the bottom left of the screen, and the Door Ajar symbol at the top of the screen. The Heads Up display was also not working at all. When the turn signal was used, I could not see the light flash on the screen, and there was no audible noise telling me the turn signal was on. In fact, many audio notifications did not work. I had no ability to see my speed as both the speedometer and Heads Up Display were not working. I also could not see what mode of regenerative braking was being used, or any other vehicle status that normally appears on the status display. This is dangerous situation for multiple reasons: 1) I can not see how fast I was going 2) There were no safety indicators, visual or audio, that the seat belt is not used. 3) I can not tell if my turn signal was on, which could result in an accident when changing lanes if it wasn't working 4) I can not see how much range is left, potentially resulting in a situation where I get stranded. 5) I could not see what mode of regenerative braking I was in. This is important to ensure the car can be stopped in a safe manner, as each mode affects the stopping distance required. The problem can be reproduced. I am unable to get the display cluster screen to reappear. I have turned the car off and on and it still remains blank along with the heads up display. I have also changed settings for the display cluster in the main menu, but it does not work. I have not had an oppty to have this car inspected yet, but it is available upon request. I plan to call Kia to schedule an appointment. There was also no warning this could occur. I have not had an issue like this appear before.

- Rochester , MI, USA