I am told my car did have the software update for the instrument display but I still experienced issue where I turn on the car and the display in the middle is completely black except it shows D for the gear I am in. Can-??t see the speed can-??t see if the blinkers are on!

- Alameda, CA, USA

My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the -??lost signal-?? alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.

- Algonquin , IL, USA

Entire dashboard went blank and was not visible

- Battle Ground, WA, USA

Car would not shift out of park into drive reverse or neutral had to be towed to dealership

- Battle Ground, WA, USA

Our KIA EV9, which HAS HAD the software update installed to address NHTSA Recall Number 24V757 (Kia safety recall SC326) has again had the driver's instrument panel screen come up blank when the car was started. This is identical to behavior we observed multiple times before taking the car to the dealership for the software update. To resolve the issue, the car was turned off and permitted to sit for an hour before we attempted to start it again and the problem was no longer present.

- Phoenix, AZ, USA

On November 5th, 2024 I exited a store and my vehicle instrument panel was black when I turned my vehicle on. I turned my vehicle off and on several times trying to get the panel to work. I could also not control the headlights or turn signal with the manual controls either. It was still daylight hours and I was 2 miles from home so I decided to try and see if the vehicle could be driven home. I was able to get the vehicle home but could not get the instrument panel to turn on despite many more times of trying by turning the vehicle off and on. The following morning I contacted the Royal Kia dealership and told them of my issue and they informed me this was a known recall issue that had recently been discovered; they had the vehicle towed to them the same day. They have now had my vehicle for 2 weeks and when I called them before filing this complaint they said they had no idea when they would be able to fix the recall. They also told me they required a special tool to fix the recall and they do not have that tool and have no idea when they will be able to get it. I then called another local Kia dealer and they told me they would also not be able to fix my vehicle in a timely manner and it would be 2 months before they would even be able to diagnose my car. My complaint is that the recall letter claims this is just a software update that could be done without visiting a dealership but both dealerships are telling me that it has to be fixed in person by them.

- Oro Valley, AZ, USA

The contact owns a 2024 Kia EV9. The contact stated while attempting to start the vehicle, the contact became aware that the instrument panel was dark. The vehicle was towed to the dealer where it was diagnosed that the instrument panel had failed, and a system update was needed. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V757000 (ELECTRICAL SYSTEM). The approximate failure mileage was 4,612.

- Oro Valley, AZ, USA

I started my EV9 tonight and the main instrament pannel would not turn on. I was able to drive but could not see my speedometer or any other safty information on the screen. I was not notified about the recall until filing this report.

- Overland Park, KS, USA

My family and I were driving down a busy highway at speed in the middle lane, the vehicle suddenly jolted forward and lost power. Dashboard reported electrical system failure, contact service. Vehicle was recovered to dealer who has been unable to resolve issue and KIA unable to diagnose the root cause of the problem. Very dangerous.

- Orion Township, MI, USA

I was driving down the highway at approximately 60 mph with approximately 40% charge to the high voltage battery. While moving the car suddenly stopped accelerating and switched to neutral automatically. The instrument panel provided no audible alerts of a problem and in relatively small text stated "check electrical system" The brakes and the rest of the car's electronics worked such as turn signals and warning lights. We were able to coast and pull over to shoulder of highway and stop safely, but losing acceleration in middle of highway suddenly was very scary. Car is currently at dealer awaiting to be diagnosed.

- Columbia, MD, USA

On Oct 11th the vehicle failed to fully charge, stopping at 69%. I heard loud and repeated clicking from the undercarriage. On Oct 12th I received an email / system notification -?? A suspected condition with your BuddyNine-??s Battery Management System has been detected. Charging has been limited. A full system check is recommended. Please schedule an appointment at your Kia dealership as soon as possible.-?? On Oct 12th I received a critical warning in the Kia app: -?? Your EV Battery has a critical issue. Contact Roadside Assistance (844-886-9411) as soon as possible.-?? I took the car into a Kia dealership on Monday Oct 14th and they have had it for 23 straight days. I have received conflicting information about the underlying cause and have not received an estimate for when it will be repaired.

- Midlothian, VA, USA

Main instrument panel in front of the steering wheel went blank; could not see the speed, charge status, or anything other than the gear. Turn signal indicator did not flash or make noise. The entertainment screen was not impacted.

- Portland, OR, USA

The contact owns a 2024 Kia EV9. The contact stated while driving at highway speeds with the cruise control activated, the instrument panel went blank. The contact stated that when the instrument panel returned to normal operation, the vehicle quickly accelerated without the accelerator pedal being depressed. The contact immediately deactivated the cruise control and the vehicle returned to normal operation. Since the initial instrument panel failure, the failure persisted while driving at various speeds. The contact stated that the instrument panel intermittently flashed on and off and occasionally there were several warning lights illuminated after the instrument panel regained normal function. The manufacturer was notified of the failure and the contact was provided a case number. The contact was also informed by the manufacturer that the vehicle was not included in NHTSA Campaign Number: 24V757000 (Electrical System) which was linked to the failure. The vehicle was not repaired. The failure mileage was approximately 500.

- Ada, MI, USA

Main head display in front of driver is blank. No live driving information is displayed, speed, state of charge, etc. This has happened 3 separate times at this point. So far, leaving the car turned off and locked for an undetermined amount of time (over 30 minutes?) has resolved the issue as the next time the car is started the display functions as normal.

- Rock Hill, SC, USA

I turned on my car and the screen did not turn on. I couldn-??t see my speed or did not know if my turn signals were actually on or not.

- Los Angeles, CA, USA

Half of digital dashboard not working. Unable to see speed of the vehicle.

- Cary, NC, USA

Instrument cluster at steering wheel column went black. Cannot see driving speed, odometer, and other necessary safety status prompts. Requires shitting car off and turning back on to restore cluster. But it has failed multiple times since.

- Mount Pleasant, SC, USA

The drivers display went blank. There is one indication so speed, break settings, turn signals or any of the safety related items such as blind spot, collision warning ect.

- Indianapolis, IN, USA

The main instrument panel went black just shift indicator is visible. Did not know how fast i was going. No warning messages or lamps came on prior to not coming on.

- Pottstown, PA, USA

Vehicle powered on, while DRIVING, instrument cluster is blank. Cannot see speedometer- huge safety issue

- Plainfield, IL, USA