After returning to the car from a short stop, the cluster display, including speedometer, would not turn on or display. This also made it seem like turn signals were not working, but they seem to actually have worked, just not been audible or visible inside the vehicle. This reportedly is happening to many Kia EV9 owners, and the solution is to leave the car off for 30+ minutes. In my case, leaving the car off over night worked and everything was back to normal after, but it was very disconcerting and unsafe to have to drive home with no speed information (or any other usual cluster display details).

- North Billerica, MA, USA

Our vehicle is a brand-new Kia EV9, and since ownership, we-??ve experienced two serious incidents where the instrument cluster/dashboard display has gone completely blank. This occurred once while driving and once immediately after starting the car. The failure is critical because it not only prevents the display of essential information such as speed, but it also disables turn signals, creating an extremely dangerous situation. During the incident that happened while driving, I was unable to signal my intentions to other drivers, significantly increasing the risk of an accident. At present, the only known workaround is to pull over and turn off the vehicle for at least 30 minutes, after which the display typically returns. This issue poses a severe safety concern, and we are eager to have it inspected and properly addressed.

- San Carlos, CA, USA

The main instrument panel in front of the steering wheel turns off completely. Speed cannot be monitored and turn signals cannot be heard. This has happened two times on back-to-back days. Each time after turning off the car for 30 minutes the issue went away but is very concerning.

- Chantilly, VA, USA

I had finished charging the car over night and just turned it on to drive to work. However, the dash display did not fully turn on. It did not display the speed, charge, odometer reading, any form of driver safety information, etc. The display was completely blank except for displaying the gear the car was in, that the parking break was on, and that auto hold was engaged. The infotainment and climate control screens were functional and the vehicle could drive but it was unsafe to drive without the main dash screen (including the speedometer).

- Bernardsville, NJ, USA

The vehicle digital instrument cluster turned off and wouldn-??t show speed or any other information. The central infotainment screen and the climate control screen worked while driving. The turn signals were not working while this was happening either. Tried to stop the car and start back again within a minute, but the screen never came on. Have pictures taken to prove it. Once we were at our temporary destination, car turned off and when we came back after an hour and restarted the car, the digital instrument cluster came back on and started behaving normally. Can-??t reproduce the problem on demand, but happened a few times already.

- Boyds, MD, USA

Heads up display and speedometer screen turned off while driving. The car would drive but we could not use signals, know how much charge was left, know how fast we were driving, or any of the information needed to drive the car safely. Eventually returned to normal after leaving the car turned off for hours. This has happened twice.

- San Anselmo, CA, USA

When the car is turned on the speedometer display is blank. Further, the indicators of the car does not function as well. HVAC and info entertainment display worked as expected.

- Folsom, CA, USA

I went out from my house and got in my vehicle, turned it on, and the instrument cluster screen was not working. I turned off the car and turned it back on and the screen was still not working; I did not have any way to display my speed on the dash. I turned the car off again for a few minutes and then back on and the instrument cluster screen still did not turn on. I had to go pick up my child from school and so I had to use a 3rd party GPS app to monitor speed and the screen never came back on. The next day I checked and the main gauge cluster screen was working again.

- Erie, PA, USA

Main display is black. Unable to see speedometer, battery status, turning signals, etc. Car is 72% charged but display will not turn on. It appears to be happening to several EV9 in these past weeks. Possible software update issues.

- Melbourne, FL, USA

The screen directly in front of the driver stops displaying all information except the gear selection part of the screen and Auto Hold displays. No speedometer or anything. This has happened to us twice now since purchasing the vehicle in March. The dealership can't reproduce it so they can't diagnosis the problem to solve it. I've sent them 2 videos of this happening on different days. After shutting the car off for an hour and turning it back on it seems to correct itself.

- Marion, IA, USA

Infotainment went out, to include speedometer while driving did not come back on till the following day.

- Deltona, FL, USA

For the second time in a month when we went to drive the speedometer display did not appear.

- Halethorpe , MD, USA

the main screen display showing speed, milage, camera etc randomly goes black and its not working. This affects working of turn signals, cameras on the side of the vehicle that aid in changing lanes and its overall a safety issue.

- La Crescenta, CA, USA

When I entered and tried the vehicle, I was presented with a trip information display on the instrument cluster in another language(assume Korean) with all values at zero. After turning the car on, the instrument cluster was blank except for the gear indicator and a red parking brake icon. The heads up display was completely blank as well. The car would shift into all other gears and drive. Turn signals did work, but the indicators were absent and did not make any sound. There was also no ready indication or chime signaling that the car was on and ready to drive. The surround view camera system also did not turn off automatically after driving away. Usually the system turns off after 7mph, but there was no speed indication on the blank instrument cluster. I was definitely going much faster. There were no warnings indicating anything wrong with the vehicle. After being parked and off for about 30 minutes, I returned to check the car and everything worked as normal. Attached to the report is a picture of the first image on the instrument cluster before going almost completely blank, when the problem first occurred.

- Portland, OR, USA

First the vehicle shakes at highway speeds. It has a substantial steering wheel vibration. I had to get two separate wheel balances done to attempt to resolve the issue. Can-??t really say if the issue is fully resolved now because both the 12v battery and high voltage battery have had issues or failures leading to a completely dead unusable vehicle. Car has been out of working order for 13 days now with no eta on when the issue will be resolved. All of this happened with less than 30 days of owning the vehicle.

- Osprey, FL, USA

I leased my EV9, GT from Northstar KIA, NY. I got the delivery of EV9 GT on 3/29/2024. I started to notice that the car was not charging properly. After the whole night of charging it was charged like 3-4% at most. on the 3rd-4th day, the car started to make sudden abnormal sounds. I called the salesperson and dealership regarding the charging, and other issues, and told me to take it to the service center. I took the car to the service center on 4/7/2024, and I was told that the mechanic for EV9 was not available that day. Later that day I was driving to the shopping mall, and the car started to behave weirdly, after driving about 8-10 miles, right before the mall entrance, the car became very slow, it was not responding to acceleration. I was slowly able to pull the car to the parking. About 2-3 hours later when I started the car again, it started normally, all the signs were good, and as soon as I turned my car on the main street, about 3-4 minutes after starting the car, it suddenly stopped. Thank God, there were no cars right behind me. The power was on, but the car was not moving. I had to tow the car to my home since the service center was closed. The next day I called Kia roadside assistance and it is at a service center on 04/08/2024. I am an extremely busy physician and have small children in my household. I am deeply concerned about the safety aspects of this vehicle as it tends to shut off in the roadway while driving. This is extremely dangerous for me and my family. To my surprise, My dealer, Northstar KIA has no loaner vehicle. After my repeated requests, my salesperson told me to go to the service center and ask for a rental car. and also told me they would reimburse the rental fees. When I called the service center, they said they do not have any rental or loaner car. While I leased and paid for the car, I am without my car or a loaner car.

- Hollis, NY, USA

The vehicle has a 12v battery that runs accessory systems that is charged by the main battery. The vehicle has an issue where the main battery does not charge the 12v. Nothing on the vehicle will function and you can not enter the vehicle. You can also not charge the vehicle. This is a known issue and numerous owners are having this issue.

- Evans, GA, USA

The car died in my garage after only owning it for 4 weeks

- Trumbull, CT, USA