On 7-31-2022 while traveling on the freeway the gas engine shut down, HEV triangle came on and the information center on the car displayed "turn off car restart" on this trip it happened three times. I took the car to the dealer and they had it for a month and could not get it to act up. On 5-5-2023 it did it again twice, I called the dealer and they did not have a loaner car, they said they would let me know when they do. On the 6-30-2023 it did it eleven times. I called the dealer and they checked the car into service a mouth later 7-2023. The car has been at the dealer since then, now it is 12-2023. The dealer has not been able to get it to act up. I call KIA customer service and they told me they would not do the recall unless the dealer can repeat the problem. When this happens, I have only a limited amount of room to get the car off the road. This problem has only happened on freeways and the mountain pass with limited pull outs. This exposes me and any passenger's to a rear end collision. I feel the manufacture is playing roullet with me and my passenger's lives. All my dealer paper work is in my car a two hour trip at Sunset KIA 3317 Auburn way N Auburn WA 98002

- Lakewood, WA, USA

Recall letter from KIA states "WARNING: You may experience illumination of the HEV warning light. If this occurs, pull over to a safe location and contact Kia Roadside Assistance... to request to have your vehicle towed to the nearest authorized Kia dealership as soon as possible." This implies that the car is not safely driveable if the HEV warning light illuminates. My HEV warning light illuminated, but neither of two local Kia dealerships is willing to take responsibility since the "remedy is not available" from Kia. This means I have lost the safe use of my car for an indefinite period without any compensation from Kia.

- Teaneck, NJ, USA

The contact owns a 2019 Kia Niro. The contact stated that upon starting the vehicle, the engine seized. The contact stated that the vehicle failed to shift into gear. The check regenerative braking system message was displayed. The vehicle was towed to the local dealer where it was diagnosed that the transition motor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the repair was not covered under warranty. The failure mileage was approximately 90,000.

- Belmont, MA, USA

I have a used 2019 Niro PHEV. I started getting a loud jerk when starting from a full stop. At first it started happened in EV mode only but I've had it happen in Hybrid mode a couple of times ( not sure if the engine is actually working or just on for Heating). The sound and jerk can best be described as what happens when you drive a stick shift and you pull the clutch too quickly in first gear without any gas and the car jerks forward. It also feels like I've been rear ended. The car feels unsafe the drive. There were no warning lights. Dealer hasn't reproduced it yet. I just brought it in. Please see these forum posts about this issue. Many others are experiencing this: https://www.kianiroforum.com/threads/brand-new-2019-phev-loud-jerking-noise-when-starting-from-full-stop.8740/ https://www.kia-forums.com/threads/occasional-hard-loud-shift-from-start-on-new-niro-phev.342780/

- Manassas, VA, USA

I don't know what components are involved. When attempting to move forward from a stop the car does not respond immediately. Then there is clunk noise and a lurch forward. Sometimes when this happens it feels like the car has been hit from behind. The problem began about a year ago and has been into the dealer's service center several times. I believe during one of those service visits a reset of something was done that seemed to resolve the issue for several months. The problem is intermittent. Dealer has been unable to reproduce the issue, but stated the last time the car was in for service that another customer with the same year and make was having the same symptoms and a tech that had been allowed to use the car for over a week did not experience the issue. No warning lights or codes are associated with the issue. A car that fails to move forward on a green light is in danger of being rear-ended placing the people in the vehicle and surrounding vehicles at risk of bodily injury. The vehicle has not been inspected by anyone other than service staff at the FOlsom Lake Kia dealership. On February 18, 2022, the vehicle had no power (automatic doorlocks didn't work, etc) could not be started and was towed to the dealership where it is now.

- Sacramento, CA, USA

The contact leased a 2019 Kia Niro. The contact stated that while driving at 30 mph with the accelerator pedal depressed, the vehicle stalled without warning. The failure was experienced twice. The vehicle was taken to kaearny mesa Ford Kia dealer (7303 clairemont mesa boulevard, san diego, ca 92111, (858)560-6965, and the vehicle was test driven however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200.

- San Diego, CA, USA

The problem that I'm I'm having is a code P0456 (evaporative emission system leak detected, which is a small leak. The reason why I'm worried is because the gauge for the rpms goes all the way across as far as it can go, in other words it's like as if I'm pushing down on the gas pedal as far as it can go, it does this when I'm driving on the highway, when I'm about to leave a signal light from a complete stop, when I'm driving up a hill is when it's worst.

- Canyon Country, CA, USA

First the air conditioner stopped working for 2 days. Then on the 3rd day, 8/13/19, the hev light and oil lights went on. The engine slowed down. The car was towed to the Kia dealership in Ontario, ca. Initially they said it may not be covered by warranty. Then on 8/17 they told me the air conditioner needs a new compressor. Then on 8/23 I was told that oil and metal shards had leaked into the engine and the entire engine needs to be replaced. It is unknown when the repair will be done.

- Upland, CA, USA