The contact owns a 2024 Kia Niro. The contact received notification of NHTSA Campaign Number:?25V024000 (Seat, Electrical). The contact stated that on one occasion while driving at approximately 40 MPH, the vehicle crashed head-on into a pole. The air bags did not deploy and the seat belt did not retract. The contact sustained shoulder, collarbone, neck, head, and back injuries. Medical attention was not needed. A police report was filed. The vehicle was taken to an independent mechanic where an Event Data Recorder was completed and it was informed that the air bags should have deployed. The vehicle's cosmetic damages were repaired. The contact stated that on another occasion while driving at 35 MPH, another vehicle crashed into the driver's door rear of the vehicle and the air bags did not deploy. The contact sustained back, chest, and left hip injuries. Medial attention was needed. The vehicle was towed to an independent mechanic and repaired for cosmetic damages. The manufacturer was notified of the failure. The failure mileage was approximately 3, 000.

- Inglewood, CA, USA

What happened? While driving my 2025 KIA Niro on [XXX], I stopped at a red light behind another vehicle. Suddenly, my car was rear-ended by another vehicle, causing a significant impact that pushed my car forward into the vehicle in front. The seat belts deployed but I sustained a broken nose from hitting the steering wheel. My daughter and I were taken to the hospital for treatment. Component or System that Failed or Malfunctioned: The floor wiring assembly beneath the front passenger seat, which may have prevented the front airbags and seat belts from deploying properly, and could have caused an unintended side curtain airbag deployment. The vehicle is available for inspection upon request. Safety Risk: The malfunction posed a serious safety risk as the airbags and seat belts may not have functioned as intended, increasing the risk of injury in the event of a crash. Reproduction of the Problem: The problem has not been reproduced or confirmed by a dealer or independent service center yet. Inspections: The vehicle has been inspected by the police and insurance representatives after the accident. Warning Lamps, Messages or Symptoms: There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Best Assessment of Incident and Cause: The recall notice issued by KIA indicates that the floor wiring assembly beneath the front passenger seat may become damaged, which can prevent the front airbags and seat belts from deploying properly or cause an unintended side curtain airbag deployment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Kissimmee, FL, USA

I picked up this car on 12/30/2023. On 1/10/2024, I noticed that the power folding side mirrors were folding slower than normal. On 1/13/2024, I went into the Kia Access app and was greeted by an error message stating that remote commands could not be sent as the battery was under 40%, however the app showed the battery at 80%. On 1/14/2024, I discovered the app was referencing the 12-volt battery, as the car's power mirrors and locks did not function. I needed the car to get to a relative's house to figure out a furnace issue, so the timing could not have been worse. I had a tow set up and the driver advised the 12-volt battery had 3 volts of charge. The driver jumped started the car and it went up to 14 volts once the car was on. Once the car was off, the battery dropped down to 9 volts. On 1/15/2024, the car dealership started to look into the car but could not be due to technical issues with their technical assistance system with Kia Corporate. The dealer-installed locator was removed and there still is a draw on the battery when the car is off. On 1/18/2024, the car dealership called me to ask if I had any third-party apps or Kia Connect. I advised I am not aware of any, however if that was the cause of the battery drain, there is most certainly a design flaw with the battery management system in the car and the car should turn off those features to protect the battery should it get low enough. On 1/23/2024, the car dealership advised that the 12-volt battery was replaced, however they are seeing a draw on the battery. The dealership asked me to unregister my car with Kia Connect. I did so, but re-iterated that if this fixes the issue, there is definitely a design flaw with the battery management system in the car and there should be a software fix made. A simple Google search or NHTSA search for any of Kia's/Hyundai's EVs with dead 12-volt batteries show many users with similar issues. I urge the NHTSA to look into this issue across Kia's/Hyundai's EV lineup.

- Rancho Cordova, CA, USA