7.0
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,671 miles
About These NHTSA Complaints:
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Ref the two previous complaints first. #10170291 & 10208029. This is the 3rd complaint on our 2006 Kia Optima LX. On 11/5/07 a new tensioner and drive belt were replaced. This made the 4th attempt to repair the same pulleys & belts system. The problem began @ mileage 5033 in Sept 2006. Aprox 16,500 mileage and the problem continues and appears to be getting worse. On 12/5/2007 I took the car to dealership #113211 with same problem. Loud belt squeal at start up and constant chirp while driving. I was given a written receipt that stated the dealership drove the car 5 miles and heard a "slight chirp" coming from the belt area. Tech asst was called and the dealership was advised not to attempt repairs until a "platform manager" was contacted and spoke to service manager. It was put in writing that the car had no drivable issues or safety concerns and released to the owner. I expressed strong concern to the service manager about our reservations driving a car with the pulleys & belts system making such noises. I also explained that we were going out of state on 12/7/07 and would be traveling I-65 South from indianapolis, late at night and without a cell phone. We traveled with the car in the current state of disrepair. The problem has increased. I have expressed this to the dealership on 12/12/07. Since the car was released to me on 12/5/2007, I have heard nothing from the dealership. I have sent a certified letter requesting the car be repaired. The parts put in the car ON11/5/2007 are under warranty. Today is 12/19/2007 and I have still not been contacted by Kia or the dealership. If the pulleys & belts system fails we I will be left on the road & I do not carry a cell phone. If the car is repaired again this will make the 5th attempt to repair the same problem and the car qualifies for the in lemon law. I have consulted the consumer action handbook which is free to the public and has resources for consumers to involve agencies who take care of these problems for us.
- Indianapolis, IN, USA
On 11/05/07 our 2006 Kia Optima LX was taken is the shop for a fifth time since a squealing noise had appeared again. The car has now had 2 tensioners and three drive belts replaced as of 11/5/2007. I strongly expressed to dealer # 113211 that I wished to have the in state lemon law applied due to the fact a reasonable amount of attempts had been made to repair a nonconformity per ic 24-5-13-10. I was told by the shop manager at dealer 113211, that the car is in working condition after the reaper and the lemon law does not apply to a car that is good working order. I was instructed to let the dealer know if the problem returned. On 11/26/07 the squealing returned. I spoke with Kia, I was instructed to take the car to the dealer. I requested a Kia rep be present. I was told a rep would not be available until Jan.08. I requested the dealer to diagnose the car and stop at that point so a decision could be made regarding the in lemon law. I was told by the dealer that unless I sign a repair order to have the car fixed, it can not be diagnosed per Kia policy. I was told I had two options. Sign and allow the squeal to be diagnosed and repair if under warranty or not leave the car. I have taken the car out of service as on 11/28/07 with 15,974 miles. It is in my garage. I have sent this matter to the in atty gen office for review.this is the 3rd complaint filed on this car, please ref #10170291 & #10208029 also. It is my understanding that if a tensioner or drive belt fail during operation, I will be left stranded. I do not own or carry a cell phone. I bought a new 2006 car for dependability.
- Indianapolis, IN, USA
- Indianapolis, IN, USA