The contact owns a 2012 Kia Optima. The contact stated that the low beam headlights were inoperable. The vehicle was driven with the high beam headlights to compensate for the failure. The vehicle was taken to lee johnson Kia (11845 North East 85th street kirkland, wa 98033, (425)827-0521, to be inspected. The low beam bulbs were replaced however, the failure persisted. The contact was informed that the headlight housings needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was then informed that the vehicle was not covered under the extended warranty. The approximate failure mileage was 70,000.

- Bothell, WA, USA

The contact owns a 2012 Kia Optima. The contact stated that the headlights failed to illuminate and there was extremely poor visibility. Also, the oil light randomly illuminated several times. The dealer (ossett Kia South, 2680 mt moriah rd, memphis, tn 38115, (901) 328-8173) was unable to determine the cause of the failures. The contact replaced the headlight assemblies more than five times, but the visibility was still poor. The contact also noticed an abnormal odor in the vehicle. The dealer indicated that without the check engine indicator illuminated, they would not replace the catalytic converter. The contact stated that the warranty expired without the part being replaced. The fan also failed to function, but the failure was not remedied. The dealer also performed a repair per an unknown recall regarding the steering; however, the remedy failed to provide a solution for the steering coupler and the steering wheel was no longer straight. Also, the sun roof and moon roof glass had a crack going down to the driver's side of the vehicle where it met the windshield. There was also an abnormal noise progressing due to the failures. The manufacturer and dealer were notified of the steering failure, headlight failure, and moisture in the rear camera. The failure mileage was not available.

- Leland, MS, USA