Clock spring in steering wheel broke. Has been like this for year.

- Quincy, MA, USA

The contact owns a 2013 Kia Optima. The contact stated that the air bag warning indicator illuminated and the horn failed to sound. Kia of irvine (located at 45 oldfield, irvine, ca 92618, 949-612-9514) was called and stated that the failures were not covered under NHTSA campaign number: 18V363000 (air bags). The vehicle was not diagnosed or repaired. The approximate failure mileage was 66,000.

- Anaheim Hills, CA, USA

My daughter rear ended another car. Her air bags did no deploy and her seat belt didn't lock. Fortunately no one was hurt.

- Byron, GA, USA

The contact owns a 2013 Kia Optima. The contact took the vehicle to classic Kia carrollton (2920 N interstate 35E, carrollton, tx 75007, (866) 559-8140) to be repaired per unknown recalls regarding the engine and air bags. The dealer kept the vehicle for 85 days, but the air bag indicator illuminated after the repair. The vehicle was taken back to the dealer where it was determined that the SRS module needed to be replaced at the cost of $854. The contact believed the dealer was dishonest and did not tell her about the SRS module at the time of the initial repair. The dealer claimed that the SRS module had nothing to do with the air bag recall. The contact researched the dealer and found several complaints of people bringing their vehicles in for recall repairs and experienced other issues afterwards. The manufacturer was contacted and agreed with the dealer. The failure mileage was 139,372.

- Carrollton, TX, USA

Car stopped working motor making loud popping sounds and stopped on me..there was no indication or warnings..

- Herndon, VA, USA

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA campaign number: 18V363000 (air bags). The contact stated that the air bag warning indicator was illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called crain Kia of sherwood (5830 warden rd, sherwood, ar 72120, (501) 436-4852 23502) and was informed that the recall repair was previously completed on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: 12843689. The contact was also provided a loaner vehicle. The failure mileage was 124,000. Parts distribution disconnect.

- Little Rock, AR, USA

I was driving from woburn MA on new boston road headed to wilmington MA and my car seemed to shut down I was able to pull over off the street next to a curb location 147 new boston rd. I tried to start my car pressing the push button start only lights came on on the oil has engine battery... while still sitting in the car I was trying to make some calls I smelled a burning smell I noticed smoke coming from the front of the car. The smoke increased rapidly I exited the car called 911. While waiting for help to arrive I grabbed some items from the glove box and back seat the front of the car at that point flames were coming from under the hood the flames escalated to pop the hood a large fire had ignighted from the engine area the fire department put out the fire. A tow truck towed the car away.

- Wilmington, MA, USA

The contact owns a 2013 Kia Optima. While driving various speeds, the air bag warning indicator illuminated and the horn failed to sound. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 65,000. Also, since the airbag warning indicator illuminated the following no longer works: Horn, cruise control, eco, reset and trip, electric windows are speratic; meaning when you go to roll windows up they start to roll up 1/4 of the way than they roll down...

- Colorado Springs, CO, USA

Dashboard airbag light remained illuminated while driving car. Kia dealer inspected car and advised driver's-side frontal airbag is nonfunctional until clockspring is replaced. Dealer did not have part available. Mileage was approximately 42,000.

- Pittsburgh, PA, USA

When turning left or right, the steering wheel makes a noise, seems to get stuck. " when stationary or in motion the horn does not work. When in motion the cruise control does not work. When stationary or in motion, the steering wheel heater does not work and the radio volume control does not work. Airbag light is on.

- Smithfield, NC, USA

2 days after my warranty expired a light appeared on my dash and my horn stopped working, Kia said it was an airbag light. I was quoted over $600 to replace a clock spring. I took it to a mechanic who put in a clock spring, it fixed the horn but it would cost more to replkace a sensor or airbag which ever would be needed once they dug into it. I couldn't afford the extra cost so it still appears on my dash.

- Cincinnati, OH, USA

My vehicle was involved in a fender bender. I was stationary in traffic on a city street when my vehicle was struck from behind.a few days after, I noticed the airbag light continued to stay on and rear seat belt doesn't work. Prior to the fender bender I had no problems with air bag or seat belt. A minor incident caused my airbag to malfunction and I'm trying to understand why. I've only had this vehicle for 2 years and now its not safe to drive.

- Richmond, VA, USA

The contact owns a 2013 Kia Optima. While driving 35 mph, the vehicle lost power and stalled without warning. The vehicle was pulled over and towed to a local mechanic. The mechanic diagnosed that the engine seized. The vehicle was not repaired. The manufacturer and dealer were not made aware of the failure. The vehicle was included in NHTSA campaign number: 17V224000 (engine and engine cooling) and NHTSA campaign number: 18V363000 (air bags). The failure mileage was unknown.

- Shelby, MS, USA

First off this is my daughter's vehicle that I purchased thinking it was a safe vehicle for her. When here air bag light came on and we found out about the air bag recall she kept getting the run around at the dealership in Alabama. I went and got her vehicle to bring it home to ga to have it serviced. Well they serviced the vehicle and when I got my car and noticed the light was on I was told oh that has nothing to do with the recall because the recall issue would not have made the light come on. I was told I needed to pay a diagnostic fee to find out the issue. I asked why since they already had the car in the back and its an airbag issue and they said oh we would have to pull the car apart. After taking the car to another dealership and finding out it is the clock spring I called Kia I spoke with someone over the phone and was told to bring it back in at 2pm because that should be covered and they would take care of it and once they do that the car would be good to go. Once I got there I was told sorry that they misspoke and didnt have all my information that they only had my VIN number. Well how the hell you got my VIN number without getting all my information. This is so not right as you know that the clock spring has been recalled on other Kia. I was charged almost $400 from Kia to fix something that should have been covered after going back and forth with them.

- Kennesaw, GA, USA

Took vehicle in for service a month ago for airbag recall as was told would not inflate in crash. Called Kia Corp. To ask status as I have heard nothing more after calling each week and was told my car was ready as of that moment. Picked up car and transmission (light came on and died) in middle of 4 lane hwy 5O'clock traffic as I was in motion approaching traffic light at within a mile of leaving regal Kia and was then told that the airbag was still not working as the extra fix was outside of the recall and I would be responsible for. I could have been in a major accident during stall as I went in for a airbag recall and left with a dead transmission and airbag was not fixed, putting my life in danger within minutes of leaving the same dealership that earlier months cleared my car as perfect except for tune-up because of another previous recall. I was not placed in requested loaner to match my vehicle size as needed due to my family size for 4 weeks. This is not acceptable by any means as a customer.

- Mulberry, FL, USA

The contact owns a 2013 Kia Optima. While driving various speeds, the seat belt warning indicator illuminated. Crain Kia (5830 warden road, sherwood, Arkansas 72120, (501) 542-6042) was made aware of the failure and disabled the air bag light; however, the failure recurred. The contact received notification of NHTSA campaign number: 18V363000 (air bags) on July 27, 2018. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

- North Little Rock, AR, USA

I just want to make sure that a repair is available and been approved for the Kia Optima 2013 airbag defect. I checked the NHTSA website and it still says the recall is incomplete and no repair is available. I requested a loaner vehicle from Kia a month ago and they were very slow to provide one just letting me know yesterday that they would have to find a dealer that has a loaner/rental program or otherwise I would have to purshase my own rental and they would reimburse me when the repair became available. Today when I asked them for the reimbursement policy in writing before I went out to get a rental, they then told me a repair just became available and for me to take it to the dealer to be fixed. Because of the run around I got, I want to make sure that the repair is legit being its not showing on the NHTSA site

- Rochester, NY, USA

The contact owns a 2013 Kia Optima. While the contact was at a stop light, another vehicle crashed into the rear passenger side of her vehicle. The contact stated that the air bags did not deploy and the seat belts failed to restrain properly. The contact was injured and was transported to the hospital by ambulance. The passenger was not injured. A police report was filed. The vehicle was able to be driven to the contact's home and the body damage was repaired. The dealer and manufacturer were not notified. The failure mileage was 61,000.

- Lexington, KY, USA

Air bag light came on with vehicle at approximately 86,400 miles, vehicle was stationary. Vehicle sensing device indicates on passenger whether weight is enough to turn air bag on or off. Dealer showed air bag clock spring needed to be replaced indicated only air bag that was affected was passenger side. Not sure if this is correct, that clock spring failure only affects deployment of one air bag. Subsequent problems thus far in two weeks since taking to dealer: Cruise control buttons not working, trip computer and eco controls also failed all controls are located on steering wheel. Contacted Kia customer service and they denied covering replacement of part as vehicle is no longer under warranty that covered this failure and claim their are no recalls on this part for VIN number.

- Meridian, MS, USA

My airbag warning light came on and has stayed illuminated for several weeks and my horn isn't working as well cruise control and other steering wheel buttons not working.

- Salisbury, NC, USA