10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 39,076 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Flexible steering coupling was faulty and replaced on 02-22-23 under recall. The same part became faulty again on 02-22-24, but Ewald Kia of Oconomowoc refused to replace the defective part without charge. The HECU is under recall so I scheduled a service appointment for recall and when I arrived at Ewald Kia of Oconomowoc, I was advised by service manager that they did no have parts to fix recall.
- Hartford, WI, USA
The contact owns a 2013 Kia Optima. The contact stated that while driving at approximately 45 MPH, the steering column became very loose, and the vehicle became difficult to maneuver. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
- Camarillo, CA, USA
2013 Kia Optima EX 2.4L the issue continues to be problematic when driving at 40 miles an hour and above around turns. The steering wheel gets sticky making it difficult to correct the steering.
- Silverdale, WA, USA
The Steering wheel is making a lot of clicking noise when turning or going over bumpy roads. I have takin my car to several independent car shops only for them to tell me that this has been a common problem for this specific model as they have seen similar Kia optima-??s and Hyundai-??s with this issue. I was advised that if left alone, the problem can make the steering go bad and become a dangerous safety concern. I have contacted the Kia dealership and they stated they want $150 diagnostic fee to look at it, even though they admitted that they-??ve had customers bring their Kia-??s in for similar issue.
- Hamtramck, MI, USA
The contact owns a 2013 Kia Optima. The contact stated while driving 35-?"45 MPH, the steering wheel was sloppy and there was play in the steering wheel. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated the failure was due to the electronic steering and gears. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to the Customer Satisfaction Warranty Extension Program: CS1604/WTY006 (Power Steering). The approximate failure mileage was 170,000. The VIN was not available.
- Lake Milton, OH, USA
The following information was stated in the repair report to the Kia Dealership Service Dept.: 09:49 10NOV23 12:18 10NOV23 LINE OPCODE TECH TYPE HOURS LIST NET TOTAL A CUSTOMER STATES CLICKING NOISE IN STEERING WHEEL WHEN TURNING WHEEL, STEERING DOES NOT SEEM AS RESPONSIVE SINCE NOISE STARTED...CLIENT INFORMED OF $200 STARTING DIAGNOSTIC CHARGE...CLIENT OUT OF WARRANTY FOR WTY006 WARRANTY EXTENSION FOR FLEX COUPLER.... IF IT IS POSSIBLE FLEX COUPLER CAUSING STEERING WHEEL ISSUE, CLIENT HAS PART ON PASSENGER FRONT SEAT KI REPLACED FLEX COUPLER 2046 CKI $400 $400 PARTS: 0.00 LABOR: $400 OTHER: 0.00 TOTAL LINE A: $400
- Wilmington, DE, USA
The MDPS FLEXIBLE COUPLING is needing replaced due to the play and knocking and chewing up of the plastic part and my local service center says its not covered. i gave the the nhtsa kia tech bulletin info when i scheduled my appt and was told yes its covered. they called today and said no its not because its 10yrs from the date of purchase and i said no it says 10yrs from the date of service. this was just diagnosed in the last month after spending money replacing other things thinking that was the cause. i just want the replacement that kia said they would cover.
- Bradley, IL, USA
The contact owns a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed and driving a bump in the roadway, the steering wheel vibrated briefly before returning to normal functionality, which had since become a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related it to TSB: CHA-060, but the vehicle was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.
- Turtle Creek, PA, USA
Every since I purchased this car in 2013 I have had nothing but trouble out of it I have called the Kia company numberous times and they never respond all I asked them to do is replace the car I trusted in Kia I love my car but it is severely dangerous please help me before it gets me and my family hurt
- Hi Hat , KY, USA
MDPS FLEXIBLE COUPLING has failed. We hear a clunking sound whenever we turn the steering wheel. The wheel heavily vibrates while driving when hitting a slight bump, pothole, or when turning. Worried that this will affect the steering and won't be able to control the vehicle now that the coupling has failed. Dealership and a separate car repair place has confirmed and reproduced the issue. No warning messages or lights. Kia is refusing the replace this since it has been more than 10 years since the vehicle was first serviced. Was never notified about this issue when they first reported the TSB in mid-2016. https://static.nhtsa.gov/odi/tsbs/2017/MC-10109834-9999.pdf
- Centreville, VA, USA
Unknown
- Weldon , CA, USA
2013 Kia Optima, 45K miles, owned in family since new and regularly maintained -- steering clunks, feels loose and "broken" when moved left and right, so driving may be unsafe. We believe this is due to the CS1604 Motor Driven Power Steering (MDPS) Flexible Coupling issue previously identified. However, the extension has just now expired and we can't get Kia dealership nor Kia itself to extend coverage further. No warning lamps or messages show, and yes, the vehicle is available for inspection upon request. Kia case number is available upon request.
- Sun Prairie, WI, USA
The ESC kight keeps turning on. The brake lights wont turn off, it wont let me accelerate while im driving at different speeds or it will decelerate abruptly. Yes its available for inspection. My safety and the safety of my two young children were at risk multiple times. This is my daily driver. And i was driving them to school when the car would not let me accelerate and someone almost hit me from the back. Also it happened to us on the freeway a few times as we are driving 65 mph the car decelerates abruptly almost causing major accidents while my children are in the vehicle with me. Not yet, i called the nearest kia dealer and they didnt have appointment ls until july - august. There were no warning lights at all. At first we didnt know what was the problem. After the few times it happened then the ESC light turned on and it stays on. Also the brake light wont turn off even when the car is off.
- Corona , CA, USA
Flexible coupler in the MDPS (p/n 56315) is failing and it is causing clicking and clunking when the steering wheel is turned to the left and right. The problem has been reproduced and confirmed by the dealer. No warning lamps or messages are visible indicating this failure.
- San Jose, CA, USA
The contact owns a 2013 Kia Optima. The contact stated that while driving at various speeds, the steering column experienced excessive shaking and vibration making the vehicle difficult to steer. The cause of the failure was not yet determined. The local dealer was notified of the failure and a service appointment was scheduled. The manufacturer was not yet notified of the failure. The approximate failure mileage was 95,000.
- Cincinnati, OH, USA
Steering coupler went bad. Steering wheel rattles, badly
- Louisville , KY, USA
While driving my 2013 KIA Optima at 65+ mph steering wheel shakes & has a loud clicking noise. The problem has worsened. I have reported this prior. Now it has caused the need to have a frontend alignment.
- Kalamazoo, MI, USA
2013 Kia Optima EX 2.4L, the problem started at 100,000 miles. The vehicle now has 150,000 miles and the steering has become increasingly more resistant (sticking/glitchy) on turns. Kia corporation is well aware of the problem, due to onboard computer issues.
- Silverdale, WA, USA
The contact owns a 2013 Kia Optima. The contact stated while driving 50 MPH, the steering wheel became stiff. The contact stated that while accelerating the steering wheel started to shake abnormally. The vehicle was taken to an independent mechanic and the contact was informed that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The failure mileage was 72,000.
- Easton, PA, USA
- Mission, KS, USA