8.0
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 2,000 miles
- Total Complaints:
- 1 complaints
Most common solutions:
- replace key fob (1 reports)
This problem may be covered under warranty. Ask your Kia dealer.
8.0
pretty badThis problem may be covered under warranty. Ask your Kia dealer.
After owning my 2014 Optima for less than a month, I noticed it was difficult to get the key to open with the push button. I took it to the dealer and they pushed a pin back in. A few weeks later I noticed the pin coming out again. I took it back to the dealer and again they pushed the pin back in. This went on 6 more times. Now just short of owning my car for a year I took it back in and explained again that the pin was backing out again and thought it needed a new pin since that is what I was told the last time I took it in. The adviser proceeded to tell me there was nothing that could be done unless the key was broke. In a very matter of fact manner I asked her if what I was to understand was after paying $22,000 for a car and having 17,000 miles on it I am to accept that the fob would always be like this. She began to tell me again there was nothing that could be done and I stopped her and let her know how dissatisfied I was with that answer--I was just short of being "that one customer" at this point. She went back to speak with the manager and I will be receiving my new fob on Wednesday.
- lrichardson, Hillsboro, MO, US