Manufacturer paint defect. Kia refusing to pay full (or even 1/2) of repairs on pearl white 2014 Kia Optima.

- Carmichael, CA, USA

Hit dig mark in road caused by a plow about a half inch to a 1 inch deep by 5 to 7 inches wide while driving 15 mph down the road into work on November 19,2024 around 1:03/1:10 pm next thing I know I am upside down in my car in a ditch about four to five feet wide by 3-4 feet deep

- Utica , NY, USA

My car overturned/flipped over after i hit a very small bump in the road located on [XXX] in Utica Ny doing about 15 mph in a trailer park where I worked I have printed out all of my recalls on my 2014 Kia Optima GDI there was some brake fluid on the ground around the area where my car landed in a ditch however the Sheriff that came to the scene of the accident and the female state troopers failed to even check or smell the fluid after I informed both the officers and the Deerfield Fire Department the only ones willing to give me any advice on how to handle this matter even though I could had lost my life then to show up to court for the tickets I got for literally driving 15 mph in a trailer park and my car flips over into a ditch and not be able to make a statement in court due to the paperwork not being in to the courthouses computer system in [XXX] at 6:00 to show the judge all my recalls as well as plead not guilty to them I find unprofessional and as for the damage sustained to my vehicle I need to find an independent property adjuster to do a investigation however it is set to go to the Kia Dealership located at 5056 commercial Dr., Yorkville, NY, for the recalls on December 30, 2024 however due to the damage done in the roller I am unsure on what to do please help I paid for this car in full as a private sell and it had no issues with it at all no lights on the dashboard or anything was driving good at time of accident on [XXX] at [XXX] until I literally hit that bump in the road of the trailer park should anyone from your agency need to contact me to view the damage and pictures please contact me at [XXX] for I could not upload all documents and photos thank you very much [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Utica , NY, USA

The paint/ clear coat all over the car is peeling rapidly and absolutely everywhere

- San Clemente, CA, USA

My concern is the paint on my 2014 Kia Optima SXL. It is chipping on all areas of my vehicle. I purchased this vehicle brand new on April 19, 2014 and have had all maintenance and recalls updated. I am extremely happy with this vehicle and hope to enjoy it for many years to come. My vehicle has been never through a commercial car wash. I have always hand washed it. I have several chips throughout the car and a large one on the rear pillar. My paint color is snow pearl white. Because of this on-going issue, I feel that I need the repairs done immediately so that I can continue the upkeep and assurance that my vehicle will last for many years.

- Elkridge, MD, USA

I bought this from a dealer ship and it is having some issues when it is gearing down dont know if its the fuel injectors or what but its got some issue with it getting proper fuel

- Ivins , UT, USA

My Kia motor was ordered Kia gave me a hard time to rent me a car. I went 2 months with NO Transportation. Finally I got my car back and every 3 weeks different lights are coming on. Seat belt is now own O2 sensors had to be changed Now Cadillac Converter Light is on. I didn't know that getting a new motor I would have to keep spending money that I don't have. Kia should be responsible for this it shouldn't be my fault that I'm being punished for a Bad MOTOR.

- Houston, TX, USA

Car had a smell of gas fumes. I have not gotten it inspected but I haven-??t driven it after. There could be a gas leak. Not sure what the issue is but it caused an issue

- Castle Rock, CO, USA

Pearl white paint has been chippong through the years. I have had paint retouched in certain places. I continuously complained and demanded it get fixed. Eventually they would repaint. But when it gets painted over a new part of the car starts chipping away. It-??s nonsense. I bought this car new and my parents have cars older than me that have no problems with the paint. My car started chipping with it warranty we paid for but they always found loopholes. Fast forward more years and my car is an embarrassment to drive around

- Placentia , CA, USA

starter smoking cut off on me have to have it towd gas leak smell of gas

- Belton, TX, USA

Kia Optima -??white pearl-?? paint delamination

- San Antonio, TX, USA

Vehicle is making a humming noise while the car is off. Both the brake light and ABS lights are on. Based on year, make and model, vehicle is one of the cars included in: nhtsa ID-23V-652000, however VIN does not show an active recall. Repairs will have to come out of pocket since there is not a recall by VIN, even though vehicle is having the same symptoms as recall aforementioned.

- Saint Louis , MO, USA

My engine went out, the car went from 75mph to- 50mph on freeway so fast, i had just got an oil change, my car is at shop now but wont be ready for a couple weeks, it gave me no warnings at all, the check engine light went on right when it pulled back on freeway. Super dangerous and just glad nothing happened !

- Fresno, CA, USA

This will be my Second Review about this dealer's service department. I'm not reviewing the service technicians but I'm reviewing the customer service, porters and advisors. I had my vehicle towed there on the 23rd of August after waiting a full month for my appointment. I have called to check on any updates to see have my 2014 Kia has been looked at. 1st time they didn't even know my vehicle was there even after confirming with a service representative. 2nd time I was told when my vehicle was assigned to an advisor someone would contact me. Today I called and spoke with [XXX] and he put me on hold to speak with an advisor. After 15min Of silence. I thought maybe I was forgotten about by mistake. I called back and [XXX] who stated this was him name when I called back was very RUDE. He stated I put you on hold to someone who would speak to you and hung up on me. This is when I called back to speak directly to a supervisor in the service department. I been on hold over 16min as I write this review. No hold music just silence. My 1st encounter here for a recall I was told to pull in lane and leave keys in car. I waited as porters took other vehicles and mine sat blocking lanes. To my amazement I listened to them saying what assholes people where for leaving their cars, when an advisor took the keys. This is an great establishment with a lot of History to have its name tarnished by bad apples. 22min on hold and one has cared to even speak to me. Please pay attention to hold times at to of screen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Marietta, GA, USA

Paint is peeling off in substantial amounts. The door pillars/roof rails are almost completely bare metal. There is a large paint bubble on the trunk that will come off soon. The roof, hood, doors all have paint delaminating and coming off. Its all getting worse by the day. I've discovered that this is a common issue with Kias in my year range (2014), model (Optima) and color (white) particularly. The paint started to delaminate about maybe a year ago and I let my local Kia dealership know and they said there was nothing they could do. It got so bad I went to a body shop in my area about 4 months ago, JJ paint and body shop in Bakersfield, CA, and he told me it should be covered by Kia, so I went through Kias customer care program with them intaking my information, getting photos, quotes and service records, only for them to take 10 weeks to deny rectifying this paint issue citing that the paint was out of warranty (3 years 36, 000 miles). I appealed to the BBB Auto Line and they took several weeks as well to come to the same result citing the warranty. This widely known paint defect is Kias fault, I know Toyota has had paint issues of the same type and they warranty it for 10 years. I wash my cars regularly and keep them up to date on service. It is unfathomable to me that I should bear the financial responsibility to repaint my vehicle. There's more damage than I could show, being limited to only 10 pictures. I'm hoping that this organization can give me recourse.

- Bakersfield, CA, USA

Paint is white peeling on my 2014 Kia, after googling looks like a lot of others are having the same problem with the white color paint peeling

- Pine Grove , CA, USA

Vehicle paint is chipping / peeling off in large parts. Mainly roof and area surrounding windshield

- Ventura , CA, USA

I have a snow white pearl painted Kia optima that has peeling paint on the pillars by the windshield. It started out really small but now it-??s almost down the entire pillar.

- Knoxville, TN, USA

The contact's sister owns a 2014 Kia Optima. The contact stated that while the vehicle was parked unattended, it spontaneously caught fire. The ABS warning indicator light had previously been turned on and off. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. A police report was filed. The fire department was able to extinguish the fire. There were no reported injuries, crashes, or air bag deployments. The contact stated that the failure was related to NHTSA Campaign Number: 20V100000 ( Fuel System, Gasoline). The failure mileage was approximately 85,000.

- Florida City, FL, USA

My car was nearly stolen. My neighbor interrupted the thieves before they could steal my car. They broke my rear driver side window by smashing the window frame 4 times, climbed inside, opened the driver door from the inside and broke my steering wheel column cover.

- Stockton, CA, USA