I am writing to file a complaint regarding a 2015 Kia Optima I purchased from Synergy Auto Deals LLC (formerly located at 1001 S State Road 7 Hollywood, FL 33023). The dealership failed to disclose a critical open safety recall on the vehicle at the time of sale, which I believe violates consumer safety standards and puts me at significant risk. Details of the Complaint ????1.????Undisclosed Safety Recall: ????-??????The vehicle has an open safety recall that was never disclosed during the purchase process. I only became aware of the recall after the sale, which has caused significant inconvenience and concern about my safety. ????2.????Dealer Misrepresentation: ????-??????In addition to failing to disclose the safety recall, the dealership misrepresented other aspects of the sale, including the price and fees, and employed deceptive practices during the loan approval process. ????3.????Expenses Incurred: ????-??????As a result of these issues, I have incurred additional costs, including: ????-??????Gas mileage to address the recall issue ????-??????New tires ????-??????Monthly payments for a vehicle that was sold under false pretenses ????-??????Insurance payments ????-??????Costs for repairs related to the recall Vehicle Information ????-??????Year: 2015 ????-??????Make: Kia ????-??????Model: Optima ???? Desired Resolution I am requesting the NHTSA to: ????-??????Investigate this dealership-??s practices, particularly regarding the failure to disclose safety recalls. ????-??????Assess whether this case is part of a broader pattern that may require additional enforcement actions. ????-??????Provide guidance on any potential remedies or reimbursements available for these safety-related violations. Thank you for your attention to this serious matter.

- Pompano, FL, USA

There is serious peeling/delamination of the paint off of my car.

- Lovington, NM, USA

My vehicle is painted in the Snow White Pearl. The paint started out looking almost "bubbled" but definitely showed serious signs of delamination, quickly after noticing the delamination, the paint flaked off in relatively large pieces all over my vehicle. There is paint missing from the hood, the roof, the back passenger side door, the quarter back panel of the passenger side, and one chip on the driver side door. I reached out to KIA regarding the issue and was told that there is nothing that can be done. I have gotten to the point that i cannot stand to look at the car I once loved so much, it is a shame. KIA is a company that I have been loyal to when it comes to vehicles and I have only owned KIA's since 2008 but after this issue I am almost embarrassed to show up anywhere driving this car.. and even more so I am upset that KIA will not do what it takes to remedy this issue for myself and so many others.

- Adairsville, GA, USA

Engine may be blown not sure what all is affected. Engine died while driving. Trying to start makes a loud knocking in engine compartment.

- Shasta Lake, CA, USA

Hi I have a 2015 Kia optima white(pearl). Like many other white Kia-??s on the road, my paint is continuously simply flaking off. This problem is being ignored by Kia which is very frustrating. How is it that Kia is able to avoid this problem when several Kia-??s are having the same problem but because our cars are -?? out of warranty-?? for the useless first 3 years paint warranty they claim to have it-??s ok. It-??s outrageous a 2015 shouldn-??t be having paint problems that insane to even think about.

- Lufkin, TX, USA

I was driving on the expressway onto the exit ramp going about 75 mph when my car suddenly slowed down even though my foot was on the pedal as i kept trying to drive, it was slowing down. The temp gauge was exactly in the middle and the rpm was at 0. The mph was at 60 mph even though it was slowing down it didnt change on the reader. When i realized the mph on the reader was not changing all the service lights came out on the dash. So I idled to a stop on the side of the road when I got out of the car I realized there was smoke coming from the hood and it had a really awful smell of something burning. I know the engine didnt over heat because the coolant reservoir is full and the upper radiator hose had pressure. Ive been having an issue with burning oil so I topped it off with a qt of oil. I left the car off for about 2 hours and then tried to start it and the engine would not start, the break pedal became hard to push down but the burning smell got worse. So i decided to turn the car off again. Meanwhile im still stuck on the side of the road. I watched a couple of youtube videos and there are many people having the same issue with the radiator fan, or a leak in a pipe or hose, or some sort of sensor.

- Lawrenceville, GA, USA

My car was stolen using a usb cord and they tore my steering column, key ignition and brok my driver side passenger window.

- Cincinnati, OH, USA

Window regular has been replaced 2 times in 2 years.Having problems again with the same drivers side window. Costing over $600.Window keep getting off track want go up and or down. COULDN'T drve rain pouring in.Regulator replaced year 2022, 2023 now awaiting a appointment for another replacement

- Bullock, NC, USA

The back passenger door wont close, the door latch is broken making it to where it will fly open at any time driving down the road.

- Oroville, CA, USA

has failed or is unable to remedy this safety recall It smells like burning

- Garnerville, NY, USA

I have a leak in my truck after it rains.

- Fairview, NJ, USA

Hybrid system malfunction

- Omaha, NE, USA

My paint is delaminating all over my vehicle and is flying off in large sheets. My car now has metal exposed which is susceptible to rust which poses a risk to the structure of my vehicle and the potential of my windshield flying off as a result. This first started occurring about a year ago. KIA fails to recognize this manufacturer defect and it continues to delaminate at an alarming rate.

- Merced, CA, USA

Not sure what the exact problem is and my mechanic cannot figure out either, I had the car a little over a year purchased from carvana! First few months the brakes started messing up got caught in the rain ran into a trash can left minor scartches but nothing was wrong internally. September got side swiped on the highway not a reportable accident but I had to change whatever held the wheel literally everything that holds the right wheel had to be changed and after that incident a sensor came off, traction with wheels off but still drivable, about 3 days ago the engine just started making a cracking sound mechanic said it was some sensors he changed both and still making the weird noise, only had the car for a year and my mechanic cannot pinpoint the problem and suspects some type of engine issue which idk if it-??s a recall on Kia optima-??s or not because I don-??t drive crazy!

- Henrico, VA, USA

I received a safety recall notice in November 2023 stating that there is defect with Hydraulic Electrical Control Unit (HECU) in my car that can result in an engine compartment fire either while I am driving my car or when it is parked. As of April 2024, I am still waiting to be notified that the part to fix this issue is available. This delay is putting my life and my children's lives at risk every time we drive in our only car, as well as the drivers around me if my car catches on fire when I am near them. In addition, this issue puts our home, as well as our neighbors' homes, at risk of catching on fire since I am not able to park outdoors away from other cars and structures as was recommended. In the past few days, I have felt a difference in my car's performance and today 04/19/24, the Malfunction Indicator Lamp (MIL) warning light turned on. According to the notice I received, I am supposed to stop driving my car and have it taken to a dealership immediately if this happens. However, I called my local dealership, and the earliest appointment available is on 05/13/24. I have no other car and cannot afford to drive a rental car for almost 30 days. I have been placed into a horrible situation because of this major issue. I have to risk my safety every time I am in car and even when it is simply parked because of this. This is completely unacceptable, and Kia should be held responsible immediately as I have no other means to remedy this problem.

- San Dimas, CA, USA

Driving to work, that is less than 5 miles, started to hear a noise then car just stopped, called roadside assistance, towed to dealership. Had to wait for their diagnosis-?? I should be under my warranty. I have 44,400? Miles so under 100,000 miles. Has 10 yr warranty also but is 9 years old. Car paid off. They diagnosed rod bearings out and need a new engine-?"- m/b $6700 to replace engine. It should be under warranty- they said they had 4 recalls on that car/ make & model. I was never NOTIFIED so that is now supposedly null & void my warranty because they said my problem.

- Shreveport, LA, USA

The last recall that was fixed is occuring again. Car loosing power warning signal popping up Sometimes smells like matches after parked.

- Sacramento, CA, USA

While driving doesn't matter the speed, my car doesn't accelerate and jerks, it had does these many times and I take it into the shop, at least 3 times now, and they can't find anything. Since it doesn't do it when they test drive it, they don't know what is wrong. But it is very annoying, since there are times I have been on a highway and my car doesn't speed up.

- Patterson, CA, USA

3 months prior to my car going into limp mode I had an incident where I was on the highway and had to come to a stop of major traffic and suddenly my car cut off out of nowhere. I got it to crank after putting it in park, but it was very scary being on the highway thank God it was traffic to where cars wasn't going so fast. Fast-forward to my recent incident to now my car's now in limp mode (MIL) same situation different times was getting on the highway and started to pick up speed to accelerate to 60mph my engine light started to blink Non-Stop and here I am again in a terrifying situation to where I have to get back off of the freeway and I also was on my way to work now having to call in and praying and hoping nothing happens to me while trying to get my car home now I've called I'm certain dealerships decided to go with a dealership to get my recalls done and the dealer basically told me he told his mechanics to hurry up and do my recalls that he could do and get my car out of their shop and also told me to get rid of my car basically refusing to do what he's supposed to do regardless but I truly believe I need a new engine and that's why the dealer rushed me out I just want to know how can I get my vehicle fixed with no problems and also without dealerships denying me. I would love to hear back from you all to know my next step in getting my vehicle recall done please and thank you

- Houston, TX, USA

While I was driving the car just stopped accelerating, the dash was still lit but the car went completely out would not turn over or restart,

- Atlanta , GA, USA