The car was sitting in my daughters driveway. When she went out to leave her house she got in and prior to starting the car she heard a large bang and then the left front tire went flat within seconds. AMA were called to attend and replace the tire with the spare. The AMA towing operator was unable to remove the tire as the exploded spring portion was embedded in the sidewall of the tire. The car was towed to Big O tire in Westbank BC where they removed the tire and discovered the coil spring sticking through the tire. Thank god for BIG O as Kia would not do a thing. The car is 2010 and was out of warranty and all though the part failed in a very premature period the KIA people were impossible to deal with. They said I could send the car to them and they would replace the springs at a cost of approx $860.00.There is no way I could even consider sending the car to them as they were not even concerned about the potential for injury or death relating to an in motion failure of this nature.There is no way that this is the first failure of this kind for them and for me to allow them to replace the springs with a product that displayed this type of failure was not going to happen. Bottom line DON'T BUY A KIA they are rude and don't care enough to address serious problems that could have cost my daughter her life. There will never be another KIA in our household and hope others will follow. My daughter had just moved to Kelona to attend school and thankfully the spring did not fail while going through the mountains.
The car was sitting in my daughters driveway. When she went out to leave her house she got in and prior to starting the car she heard a large bang and then the left front tire went flat within seconds. AMA were called to attend and replace the tire with the spare. The AMA towing operator was unable to remove the tire as the exploded spring portion was embedded in the sidewall of the tire. The car was towed to Big O tire in Westbank BC where they removed the tire and discovered the coil spring sticking through the tire. Thank god for BIG O as Kia would not do a thing. The car is 2010 and was out of warranty and all though the part failed in a very premature period the KIA people were impossible to deal with. They said I could send the car to them and they would replace the springs at a cost of approx $860.00.There is no way I could even consider sending the car to them as they were not even concerned about the potential for injury or death relating to an in motion failure of this nature.There is no way that this is the first failure of this kind for them and for me to allow them to replace the springs with a product that displayed this type of failure was not going to happen. Bottom line DON'T BUY A KIA they are rude and don't care enough to address serious problems that could have cost my daughter her life. There will never be another KIA in our household and hope others will follow. My daughter had just moved to Kelona to attend school and thankfully the spring did not fail while going through the mountains.
- Terry W., Calgary, AB, Canada