A recall notice (NHTSA recall # 23V652) was issued on 14Nov23 where the HECU may experience an electrical short circuit, which in turn can result in a car fire. To this date, the remedy part is not available. If I'm not mistaken, car fires can be a serious issue, therefore, I am reporting the delay in availability of this part. I also want to inform you that the telephone number referenced on this website and the recall notice to file a complaint (888-327-4236) is invalid and that this website and number should be updated with the correct phone number.

- Manchester, NH, USA

My trunk latch wasn't working. I couldn't close my trunk. I contact Kia service and since I still have a platinum warranty with them, asked them if they could repair it free of charge. They said no. So I had to use tape to keep the trunk shut which kept getting wet from the rain while I had to wait for my kia truck latch part to arrive through mail so my husband could install it. I am not sure if this was right before they knew of the issue or not, but I feel like I deserve a refund for the part.

- East Dundee, IL, USA

Hydraulic electronic control

- Summerville, SC, USA

Trunk will not close. This happened in 2017 and the car was repaired under warranty. It happened again yesterday. Kia has an active recall on some vehicles for this issue mine is not included...however it is the EXACT same issue. I live in Florida and the recall is an issue with heat damaging the safety latch. Kia needs to extend the recall to cover ALL impacted vehicles.

- Orlando, FL, USA

The trunk of my car will not open. Upon further inspection, the trunk latch is broken. When we accessed the trunk from the back seats, we tried to open it with the emergency release and it does not work. Nothing opens the trunk. This is a KNOWN issue to Kia and they've recalled other years, but not 2016. So I guess if a person were to get locked in the trunk of a 2016 Rio, it's somehow not a safety issue, even though it is one in later years??

- St. Louis, MO, USA

On June 29, 2022, I was driving on I-5 southbound when I heard a loud sort of tapping sound coming from my engine. About 30 minutes later, before I had time to get to a gas station, there was a loud "BOOM!" sound and all of a sudden, the catalytic converter light and some other dash lights started to flash and I started to lose power. I pulled over to the left shoulder of the highway and before I could even pop the hood, I noticed flames immediately licking from the underside of the hood. I grabbed my phone and pulled my rabbit in her cage from the back seat of the car and called 911. My car continued to burn, starting a small brush fire, until the fire department finally came and put the fire out. The whole front of my car was completely incinerated and it had made its way to the back hatch in less than hour. I don't know for certain what caused this as the only indication of a problem was the loud tapping sound- zero dash lights were flashing until the boom. I had just taken the car in for an oil change and general check up less than a week before, and they saw nothing amiss. Geico, my insurance company, has inspected it to determine that it is, in fact, a total loss, but I'm sure they didn't do a sort of diagnostic to determine what happened to cause the incident. I am beyond lucky that I was able to escape my car with my pet and my life, but had the fire moved any faster through the car, we would be dead. It all happened within an hour.

- Portland, OR, USA

The trunk latch is broken and does not open with safety latch. Why is my car not on the list for the recall on this particular problem?

- Navarre, FL, USA

On May 29th 2021 my 2016 Kia Rio engine caught on fire after multiple attempts of letting Kia know that my engine had a possible recall/detect. I was told that my car wasn-€™t apart of the recall list of considered on the list of the 1.6 million or billion others who-€™s engines have blown up as well. I have paper work/trail of recent mechanical work/mechanics informing me with -€œpossible recall issues as well-€. Paid for an oil change May 21st, visited the mechanic and 8 days later my car was in flames at an EXXON gas station pump, literally traumatized.

- Houston , TX, USA

I have 2016 Kia Rio LX and I been have problems with it first it was my widow switch keep rubbing so I took the the dealership and the said it needed oil on it was dryout.next I have problem with the fuel tank when I pump gas in the tank it keep rejecting and clicking at the pump like it's full of gas and is not.then something on the dashboard be popping up every now and again and showing the ESC control when driving.now the car to start smoking when I pull off only and I keep having to add oil.

- Maringouin, LA, USA

At 148,000 miles on the freeway the gas pedal would not give any power, still running but would not go, stalled a few times. Had to pull over and wait, restart and go a few miles, pull over and wait, then go, etc. Come to find out there was not a drop of oil left. After replenishing, still had issues, then noticed the anti-freeze was low. Replenished is now drivable but continues to burn oil. No leaking & I changed the PCV valve with no results. I'm still adding close to a quart of oil everyday. Have reason to believe the piston rings and valves are shot and oil is circulating throughout/into cylinders. Now it's on its last leg, 152,000 miles. It's been a good ride but time to go. Note* A/C stopped working at 66,000 miles

- Oneida, WI, USA

Vehicle has unexpectedly shut off while driving. The vehicle also shut off while in line at a drive thru location in corpus christi

- Portland, TX, USA

When I turned my right signal light on the front and rear windshield wipers came on and the high beam light icon started flashing on the dashboard.

- Kansas City, MO, USA