I bought my 2004 Sorento new. In May 2008 and at 64,000 miles this year the water pump started leaking. I took it into the local Kia dealership and they said it was under a recall and replaced it. They also recommended a timing belt change at that time and I did that too. After I left the dealership and drove into my garage, water was pouring out from underneath the passengers side tire, where the reserve tank was. I turned around took it right back and showed them. They said it wasn't anything they did to bust it, it must of been that way already. I informed them that I know it wasn't that way because I had been pouring tons of water in it until I could get my car in for that appointment since the water pump was leaking and the leaking before was coming from the center of the car, not by the tire. I also informed them, that I knew they busted because they had to put pressure on the water pump line to test it and therefore it was there fought. They still said even though they didn't do it they would go ahead and replace it for free. Why do they not want to own up to it to begin with? if I had not made a scene in front of their other customers they where going to make me pay for it. I have also had the wiper park area burn out. Smoke started coming from my windshield on he inside and now the heated wiper park area is not working. It will need a whole new windshield.

- Nicholasville, KY, USA

My sister purchased this vehicle new and has had nothing but problems with it and problems with dealership/Kia honoring their 10 year/100,000 mile warranty. She purchased this vehicle believing she would be driving a quality vehicle (advertising 10 year/100,000 mile warranty she assumed it must be of high quality because who would offer that kind of warranty if it was junk....wrong!) she has had nothing but stress, financial expense, lost work time, and a battle of her life trying to seek consumer justice...dealership, Kia motors, lemon law requires a part to fail four times, attorney generals office, conciliation court, writing to ruukivina, oberstar, and most recently amy klobuchar...all failed. No one has said that they will investigate Kia and protect the consumers from this fraudulent automobile manufacturer. Why? the problems she has had with her vehicle consist of rust on the tailgate and rear doors just a few months after purchasing, all kinds of electrical problems from headlights and tail lights burning out numerous times, the digital dash for radio and heater going black, the heater not work, a relay switch for fan failed, foam between windshield and frame coming out tapping on the window, a problem with the coolant reservoir, the rear driveshaft failed, the transmission had to be replaced and most recently the transfer case. Safety issues and concerns would be with tail lights and headlights burning out prematurely and frequently and the crankshaft bolt broke causing to loose all ability to steer the vehicle. There are probably other problems she has had with the vehicle but I do not recall at this time.

- Eveleth, MN, USA