The contact owns a 2007 Kia Sorento. The contact stated that the exterior driver side door latch disconnected and caused the contact to be unable to open the door. The handle was attached; however, the doors would not open. The failure recurred multiple times. The vehicle was taken to the dealer where it was diagnosed that the door handle assembly was fractured. There was no linkage from the door to the handle that would open the door properly. The vehicle was repaired. On a later occasion, the contact noticed that the interior rear passenger handle would not open the door from the inside. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 52,290.

- Pheonix, AZ, USA

The contact owns a 2007 Kia Sorento. While parked, the contact opened the rear driver's side door and noticed a load clicking sound upon closing the door. The contact also noticed that the door handle had fractured. The vehicle was taken to an independent mechanic for a diagnostic test. The mechanic replaced the door handle. After the repair, the contact noticed the same clicking sound upon closing the front driver's door. The door handle also fractured. The vehicle was not repaired. The approximate failure mileage was 82,000.

- Albertson, NC, USA

The contact owns a 2007 Kia Sorento. After owning the vehicle for a week, the contact discovered that the rear seat passengers could not enter or exit the vehicle without electronically opening the door. It is very difficult to manually open the door and requires great strength. He considers this to be a safety hazard because in the event of a crash or loss of electrical power, the doors would be difficult to open. The vehicle was taken to the dealer and they it for over six days. When the contact retrieved the vehicle, he noticed that the rear doors and side passenger doors would no longer latch in the forward position. He took the vehicle back to the dealer and they were able to repair the latch failure, but the doors are still difficult to open manually. The vehicle was taken back to the dealer once more, but the sales manager explained that the vehicle doors were working as they were designed. The VIN was unknown. The failure mileage was 300 and current mileage was 1,050.

- Tampa, FL, USA