The contact owns a 2007 Kia Sorento. The contact received notification of NHTSA campaign number: 20V088000 (electrical system, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated while driving 55 mph, the vehicle decelerate. The contact stated she depressed the brake pedal however the vehicle failed to stop. The contact stated the steering wheel became difficult to turn. The contact was able to park on the side of the road. The vehicle was not drivable. The contact also stated she saw smoke exiting the hood. The contact stated a sheriff was on the scene to assist her and he opened the hood and more smoke was seen however, no flames were seen. The vehicle was towed to Kia of vacaville (651 orange dr, vacaville, ca 95687; (707) 392-4623), where it was diagnosed with a cracked radiator that needs to be replaced. The dealer also informed the contact that the radiator failure was not associated to the recall. The vehicle had not been repaired as of yet. The dealer also confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 131,000. Parts distribution disconnect.

- Napa, CA, USA