9.1
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,022 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Something loose on right front wheel of my 2011 Kia Sorento. There is a clunking sound like something is wrong. Kia claims they are all like that but a new car should not fall apart after 3000 miles.
- Westport, MA, USA
2011 Kia Sorento [xxx], having issues with vehicle pulling off to the right while driving at various speeds on various roads/highways. Said vehicle was brought back to dealership service department to look at alignment. Service department's work resulted in vehicle alignment worse than before. Returned vehicle back to dealer service department, had several (dealership service advisor, dealership service manager, Kia district service manager) all look at and drove vehicle and noticed issue. Dealership service manager stated that he drove several other 2011 Sorento's and noticed a couple of 4 cylinder versions with same issue, and one without the issue. Dealership service manager contacted sister dealership and was informed that they also had a similiar issue with one of their 2011 Sorento's. dealership service department and district manager states vehicle has been put back to factory specs, however, upon customer driving vehicle again along with the dealeship service manager, the said vehicle still pulls to the right significantly. Case number ([xxx]) has been established by Kia consumer headquarters. Field tech rep has been contacted to look into vehicle issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Virginia Beach, VA, USA
Took possession of 2011 Kia sorrento on 2-18-2010. Since that time there have been 14 instances when the car hesitated almost dying out and then surging forward. At one time it died completely out and had to be restarted while being in the lane of oncoming traffic. Twice it hesitated and surged ahead 4 - 5 consecutive times before settling down, once while crossing over a 4 lane highway. It has been back to the Kia dealership 3 times and they cannot duplicate the problem, so they claim we do not have a problem. We are very concerned about this and believe it is a safety issue and my wife will not drive the car until this is resolved. Updated 03/16/10 updated IVOQ 07/16/10
- Midland Park, NJ, USA
- Texarkana, TX, USA