10.0

really awful
Crashes / Fires:
3 / 18
Injuries / Deaths:
7 / 0
Average Mileage:
63,272 miles

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« Read the previous 20 complaints

problem #146

Jul 272019

Sorento

  • 20 miles
Takata brake lights not working bought 3 since jan2019. Got brakes done in 2018 but pedal still moves at red light car moves forward. I mash breaks harder. Engine shakes or jumps. Ignition switch won't turn on car it don't crank up key was remade a yr ago. Ignition started back working well but 6months ago same problem again. Today I was stuck 3.5hrs.horrible please help my Sorento is loved by me. No one contacted me on these issues im having.

- North Charleston, SC, USA

problem #145

Jan 022019

Sorento

  • miles
Door's fail to open- modular that controls opening and closing doors has failed entry doors cannot open or closed doors I have one door to get into the car and out this is a big safety hazard

- Vancouver, WA, USA

problem #144

Jan 012019

Sorento

  • miles
The volume control on steering wheel, and other electronics will randomly malfunction. Had where I would have crusie control on and turn the turn signal on and it would shut off the cruise control (only the left turn signal would cause this). The volume on steering wheel, you would go to turn it up and it would turn it down instead, lights on dash such as the steep decline light, brake light will randomly turn on and it is not even being used.

- Millmont, PA, USA

problem #143

Feb 042019

Sorento

  • 115,000 miles
My struts make my tires pop at least every two weeks got them replaced over 10 times and also my fuel injectors have been replaced and still give off a stinky smell it may result in getting another catalic converter

- Springfield, IL, USA

problem #142

Mar 012019

Sorento 4-cyl

  • 45,000 miles
I AM NOT ABLE TO DETERMINE IF IT WILL BE COVERED OR NOT. MOST LIKELY IT WILL NOT BE COVERED BECAUSE THE CS1603 CAN ONLY BE COMPLETED ONCE, AND ONLY UNDER THE 5 YEARS/ 60,000 MILE WARRANTY. THE VEHICLE IS CONSIDERED OUT OF WARRANTY BY THE YEAR AS IT GOES BY THE ORIGINAL WARRANTY START DATE OF 06/04/2011. HOWEVER, WE CAN LOOK INTO POSSIBLE GOODWILL ASSISTANCE WITH THE REPAIR THAT IS NEEDED. OF COURSE I AM NOT ABLE TO GUARANTEE ANYTHING UPFRONT. KIA MOTORS AMERICA, INC. 111 PETERS CANYON RD IRVINE CA 9260 ON FRIDAY, APRIL 5, 2019, 8:43:00 AM CDT GOOD MORNING, I WOULD RECOMMEND TAKING THE VEHICLE INTO YOUR LOCAL KIA DEALERSHIP TO HAVE THEM DIAGNOSE THE CONCERN. TYPICALLY, THE REPAIR CAN ONLY BE REPAIRED ONCE, BUT THEY WILL BE ABLE TO DIAGNOSE IT TO SEE WHAT IS CAUSING THAT TO OCCUR. I AM NOT TECHNICALLY TRAINED IN MY OFFICE, SO I AM UNABLE TO DETERMINE IF THE CS1603, OR RECALL, COULD BE CAUSING THIS OR NOT. A KIA DEALERSHIP WOULD BE ABLE TO DETERMINE THAT. IF YOU NEED ASSISTANCE SETTING UP AN APPOINTMENT PLEASE LET ME KNOW, AND I WILL BE MORE THAN HAPPY TO HELP. SUBJECT: RE: 13091874 YES, MY CONCERN IS THAT I TOOK MY 2011 KIA SORENTO INTO THE LOCAL KIA DEALERSHIP FOR A DOOR LOCK RECALL WHILE I WASN'T HAVING ANY PROBLEMS. THEY DID A REPAIR. NOW, EVERY SO OFTEN, THE ONLY DOOR LOCK, WHERE YOU CAN PUT A KEY IN, YOU TURN THE KEY, AND NOTHING HAPPENS. THEN YOU TURN THE KEY AGAIN AND THE FRONT AND BACK DOOR LOCKS WILL UNLOCK. IN SOME CASES NOT. SO, I AM NOW HAVING PROBLEMS WITH THE DOOR LOCK SYSTEM WHERE BEFORE THE RECALL I HAD NONE. SO, I AM WONDERING IF THERE IS ANOTHER RECALL, OR WHAT IS GOING ON"??" Consumer stated vehicle has not been repaired.

- Racine, WI, USA

problem #141

Jun 042019

Sorento

  • 101,300 miles
My vehicle was parked in my driveway. Had driven day before. Went to start and hear clicking noise like starter problem. Call tow truck to take to shop $92.32. Short in wiring down by starter assembely. Required repair and retest of system. $311.39

- Puyallup, WA, USA

problem #140

May 142019

Sorento

  • miles
I have a head lights that keep going in and out. I have had it repairs a lot of times but it keeps doing it. Ithen got a paper in the mail for a extension on the lights for my model vehicle cause the connectors in the headlight assembly needed to be replaced so I took it to Kia. They told me that because I had it fixed so many time that theres not enough wire to replace it again this was on May 14 2019 and they said that my whole headlight assembly needed to be changed in order to fix it but they would have to ask Kia for coverage. On May 30th I called again to see if they were gonna cover it and they said no even tho this a safety concern. That because I didn't go to them to fix it in the first place they wont cover it.

- Fort Fairfield, ME, USA

problem #139

Dec 202018

Sorento

  • miles
Passenger side rear door locked, unable to open from outside or inside manually or with remote. Previously door was repaired due to recall, door handle broke off also door locks malfunctioning. Vehicle stationary or in motion wont open. Please advise.

- Miami, FL, USA

problem #138

May 012019

Sorento

  • 170,000 miles
I was driving down the interstate slightly uphill. At about 55 mph when my Sorento began to loose power/speed. Before I could pull off onto the shoulder smoke began coming in through the a.C vents. When I reached the shoulder and opened the hood the back right end of the motor was on fire from the wiring harnesses. I was able to put out the fire. Upin a mechanic looking at it I was told it had thrown a rod and most likely the fire.

- Maryville, TN, USA

problem #137

May 012019

Sorento

  • 170,000 miles
'tamara recall' I was traveling up the interstate slightly uphill at 55 miles an hour when I begin to lose power\speed and before I could get it to the shoulder it lost all power to gather and smoke started coming in the ac vent when I got it stopped and open the hood it was burning at the back right hand side of the motor on some wiring harness I was able to put the fire out I later was told that it had thrown a rod and was most likely the cause of the fire

- Maryville, TN, USA

problem #136

Jan 112019

Sorento

  • 126,000 miles
First warning sign was the headlight, low beams, and all interior electronics would shut completely off for about 2 seconds randomly when the turn signal was used. Next the driver side headlight, low beam, went out when replacing the bulb the replacement bulb worked until the bulb was placed in the socket. After cleaning the sockets to create a better connection, still nothing worked. I switched bulbs from driver to passenger to see if the bulb would get a good connection on the passenger side and now neither low beam headlight works. This is a light switch issue that was recalled for 2012-16 Kia Sorento's but I'm having the same issue in a 2011.

- Whitehouse, TX, USA

problem #135

Mar 222019

Sorento

  • 200,000 miles
My vehicle has continuously melted wiring harness after wiring harness that run my headlights. Not sure if this happens while in motion or stationary, I just notice it when I am down to one headlight. This has become very dangerous because I constantly have to drive in the dark with one headlight. Also it really scares me that my vehicle is melting wires that connect to other wires that could easily cause a fire!

- Walker, IA, USA

problem #134

Mar 012019

Sorento

  • 145,534 miles
Headlamps quit working, even though I have repeatedly replaced. Happens about 1 every three weeks. Usually happens on the highway during night driving.

- Hamilton, IL, USA

problem #133

Jan 012017

Sorento

  • miles
The airbag light came on randomly and has not shut off for several years. I was told by a dealership that it could cost a few thousand dollars to fix. This is obviously very dangerous and that terrifying that it could be set off at any time for no reason or even worse not at all. After seeing so many complaints about this issue why hasn't this been addressed or recalled?

- Linthicum, MD, USA

problem #132

Feb 142019

Sorento

  • 55,900 miles
I was driving on a major highway in pa, rt. 83 and my check engine light came on. Luckily I got off the highway because the next thing that happened was no power when I pressed on the gas pedal. I got it towed to my garage and they told me it was the accelerator position sensor. I got it replaced. Two weeks later it happened again. I was smart enough to get off the highway when the check engine light came on. Imagine if I keep driving on the highway. No acceleration. I would have been killed. Rt. 83 is one of the worst highways in South central Pennsylvania for tracker trailer accidents. This Sorento is a 2011 and only 55,900 mile. What yhe heck. Twice in a month. I want this on record because if this vehicle causes me to get in an accident that kills me, Kia is liable. I only purchased this vehicle in October 2018. I can't afford to buy another vehicle. Please let me know what I should do?

- East York, PA, USA

problem #131

Jan 252019

Sorento

  • 120,000 miles
I have been a Kia customer for over 7 years and are on our third vehicle from them. Traded my Kia forte for 2011 Sorento in 2016. It has had a lot of issues with the electrical system and it cost $1,200 to fix it. Recently on Jan 25th my timing chain broke and also ruined the engine. Now told that I need new engine for $5.100. I have learned of many recalls on Sorento engine motor but starting for the year 2012.

- Jackson, MI, USA

problem #130

Oct 092018

Sorento

  • 103,000 miles
Steering wheel controls for radio/phone quit working and the airbag light came on. No accident etc, just quit working.

- Round Rock, TX, USA

problem #129

Oct 282016

Sorento

  • 120,000 miles
When driving car jerks and engine cuts out losing all power and mobility. Usually comes back on within seconds. This happens when driving at any rate of speed. A few times I had to pull over to the side of the road with no power and restart the car. When losing all power I have been on the highway driving 55-60mph. All power is lost and with no power steering I have had to get the car off the road out of the way of traffic. This has happened about 6 times. Often smell something burning or melting. Smoke from dash a few times. No fires yet... also passenger side head lamp continues to go out because of the wires and harness melting.

- Sheffield, IL, USA

problem #128

Dec 232018

Sorento

  • 112,543 miles
Passenger side headlight bulb went out. Went to replace bulb and the connector was melted

- Virginia Beach, VA, USA

problem #127

Oct 122018

Sorento

  • 96,000 miles
Low beam headlight socket keeps melting after replacing. Fire hazard

- Murfreesboro, TN, USA

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