10.0

really awful
Crashes / Fires:
7 / 29
Injuries / Deaths:
9 / 0
Average Mileage:
68,750 miles

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« Read the previous 20 complaints

problem #18

Dec 282013

Sorento 4-cyl

  • 28,788 miles
I was driving to work on a 2 lane road with people behind me. My car made a sound like a rock rolling around in an empty water bottle then all the dashboard lights turned on and the engine died. Luckily I was able to pull over with a great deal of strength applied to the steering wheel. I called Kia immediately and they had it towed to a dealership within the hour. The dealership is now claiming I had a coolant leak which caused the car to overheat but I had no indications prior that the car was overheating. They said this is probably not covered by warranty since its a leak and it should have been discovered earlier.

- Chula Vista, CA, USA

problem #17

Jul 292011

Sorento 6-cyl

  • 3,000 miles
When coming to a stop at a light or stop sign, usually on a slight downhill slope, the vehicle engine dies completely. It usually happens after the vehicle has be driven for 10-15 minutes, parked for 10-15 minutes then driven again for ten minutes. Once it dies I am able to start it up right away. It is a push start "key" and the car dies after I apply the brakes and am very near to a complete stop. This has happened within a few months of purchase and occurs randomly, every few months. It has happened six to ten times since I purchased the car. I have brought it into the dealer at least three times and the computer comes back with no codes. They can't replicate it and do not know what to fix. Today, the dealer installed a monitor for me to use for two weeks to see if it happens and we can capture the info in real time. Kia manufacturer customer service was abominable. I am trying to get a field technician to look at it and communicate with the dealer.

- Albany, CA, USA

problem #16

Sep 112013

Sorento 6-cyl

  • 52,000 miles
Started vehicle 7am. Shifted from P to R. engine revved on its own. Shifted back to P. observed clunk sound from transmission. Shifted back to R and observed clunk sound. Reversed to street. Shifted to D. vehicle accelerated on its own without depression accelerator to 20 mph. Pulled over. Shifted to P. turned off ignition. Restarted vehicle. Clunk sound or sudden acceleration not observed.

- Bend, OR, USA

problem #15

Apr 182011

Sorento

  • miles
From point of purchase (November 2010) the vehicle always had a hard start, the seat belt was incorrectly installed and the gas lid fails to open without manual prodding. In April 2012 the engine failed to start, and then this continued to happen multiple times thereafter. The dealership changed the battery and service the vehicle. In the following months a series of issues continued, windshield washer pump stopped working, failure start, loud knocking sound in the engine while idle and driving, and then the car started to stall and thrust hard forward. The car was serviced again, oil changed, the changed the pump and filters, all reported problems persisted through 2013. For three months the car remained in the dealership service shop where the engine was serviced, and some "tappets" were replaced. The dealership cracked the engine cover, replaced it, without informing me. All engine, fail start, and windshield pump issues continues to persist to date (September 2013) despite multiple services.

- St Thomas, VI, USA

problem #14

Sep 022013

Sorento 4-cyl

  • 37,600 miles
While pulling into parking space, car became non-responsive to gas pedal input, but brakes sill worked. Hill asst and etc lights lit up on dash, car would not shift past neutral. Turned car off and on and was able to shift to park. Car started normally after being shut off.

- Portland, OR, USA

problem #13

Aug 312013

Sorento 4-cyl

  • 37,500 miles
While driving out of a parking lot at about 10 mph the vehicle shut down and all the dash lights illuminated. I turned the key off and on and the car restarted, drove rest of day without incident. Car stalled a second time two days later.

- Portland, OR, USA

problem #12

Jun 232013

Sorento 6-cyl

  • 40,000 miles
I came to a stop, suddenly the dash lights started flashing, and the car would not accelerate. I turned the key a couple of times but nothing happened, I turned off the radio and then turned on my emergency flashers. I then put the car in park and turned the key again. This time the car started and I drove it home. Two days later the Sorento was taken to the shop. Possible reason given on the workorder for the stalling/shutting down was that the gas tank had been overfilled. The technician also told my husband that this problem had been reported in other vehicles and should be solved by the brake switch recall, service bulletin 13V114000. He explained that the engine control system receives a signal from the brake switch for the starting process and, if the signal is not received, the vehicle will not start. Because of the faulty brake switch, he stated that it could interrupt the operation of the vehicle by sending an erroneous signal to the engine control system, activating the "no start" process. Even with the vehicle running, this would cause the engine to cut out. He further stated this recall replacement of the brake light signal switch should cure that problem. After running a complete diagnostic check on the vehicle, the service rep said there were no stored codes in the engine control memory indicating a fault. Since shutting the motor off due to an erroneous signal that the brake was not engaged is not a set fault code, this may not have been recorded. Also, the rep stated that if a fault had occurred, it may not have been in place long enough to record a fault code. Though he did give these answers verbally, they were not specifically indicated on the service invoice, and this connection was not listed on the recall notice for the brake light switch. Is this Kia official position that the brake switch recall fixes the engine shutdown?

- Seattle, WA, USA

problem #11

Jun 152013

Sorento 6-cyl

  • 29,350 miles
While driving my 2011 Kia Sorento it just lost power, it would not go forward but the engine was still running and all the dashboard idiot lights lit up. I was in a parking lot with no one behind me otherwise I would have been rear-ended if this happened driving on the road or highway. The car would not go and there was no steering response. I turned off the key to kill the engine and then restarted the car. The car started and I was able to get to my destination and park. I checked this problem online by searching Kia Sorento stalling and found a dozen or more video's from people experiencing the same issue that I just experienced. Some of the drivers found that if you use the car in the manual shift mode the stalling did not seem to happen. This is a real potential disaster. You loose power and have no way of moving the car to get out of the way when you are in traffic on a highway...like riding in a 'death wish car'. the video's also stating that they experienced the stalling many times and once it started it got worse. They also stated that Kia dealerships were of little help since they need to reproduce the stalling and since it's just random that is not easy. The videos were taped when the issue was actually taking place and showed the tach at about 15 RPM's all the engine lights lit but no steering response or power to move the car. I am hoping this can become a recall and Kia will fix this stalling problem and keep the people in these Kia Sorento's safe! if this is a computer problem then there should be an error log to show when the car lost power for no reason. Kia needs to take ownership of this defect and fix this potential deadly problem.

- Port Jefferson Station, NY, USA

problem #10

Dec 012010

Sorento 6-cyl

  • Automatic transmission
  • 900 miles
The contact owns a 2011 Kia sorrento. The contact stated that while driving approximately 40 mph, the engine stalled without warning. Upon restarting, the vehicle resumed normal operation. The failure occurred numerous times. In addition, the push start ignition failed to operate on four separate occasions. The vehicle was taken to an authorized dealer three times for both defects. The dealer was unable to locate the problem. The manufacturer was not notified of the problem. The approximate failure mileage was 900. Updated 04/02/13 the consumer stated the vehicle would stall when approaching a stop sing, turning to slow down, or driving slowly through a parking lot.

- Long Beach , CA, USA

problem #9

Nov 012012

Sorento

  • 34,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that while driving approximately 50 mph, all of the instrument panel lights illuminated as the vehicle stalled. The contact also stated that there was a sudden loss of engine power. There was a sudden increase in engine rpms and the vehicle failed to shift gears while the contact was traveling 15 mph. The vehicle was taken to the dealer where the technician was unable to diagnose the failure. The vehicle was taken to the dealer on five separate occasions. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 34,000 and the current mileage was 38,000.

- Harrisburg, PA, USA

problem #8

Mar 212012

Sorento

  • 40,000 miles
While driving (usually steady state speed on highway - with or without cruise control engaged) car experiences a sudden loss of engine power accompanied by a jolt (as if brakes had been abruptly and briefly engaged, or as if fuel supply suddenly shut off), tachometer dips suddenly, car suddenly decelerates for a second or two, and then things return to normal. Sometimes an indicator light - or more than one- flashes momentarily at the time of the incident, these include the engine light, the traction control light, and/or the key immobilizer light - sometimes no indicator light flashes at all. This has also happened while accelerating away from a dead stop - sudden loss of forward momentum w/ a jolt. I am afraid I will get rear-ended as the car suddenly slows but brake lights are not illuminated, and a car following too closely will not be able to react in time. If cruise control is engaged at time of incident it becomes disengaged and has to be reset. This sometimes will not occur in an hour of driving, but sometimes will occur as often as 10 times in a 20 mile drive with no discernible pattern. This has happened many times and grown more frequent over time. The first time it occurred was in a rain storm and I suspected the ESC was sensing slippage and firing the brakes, however it happens regardless of weather or road surface and now happens every time I drive for more than a few miles on freeway. The car has been evaluated by Kia service more than three times and problem is not resolved - battery and ABS module were replaced without success. Concern is of safety of vehicle and other vehicles following behind me.

- Sacramento, CA, USA

problem #7

Dec 052011

Sorento

  • 14,000 miles
The contact owns a 2011 Kia Sorento. The contact was driving 70 mph when the vehicle stalled without warning. The contact had to exit and push the vehicle to the shoulder. The contact towed the vehicle to a dealer. The dealer advised the contact that a sensor failed and would need replacing. The dealer replaced the sensor however, the failure persisted after the repairs. In addition, the vehicle failed to start. The contact took the vehicle back to the dealer where the dealer advised the contact that a safety switch was the cause of the failure. The vehicle was repaired a second but to no avail. The failure mileage was 14,000.

- Metairie, LA, USA

problem #6

Nov 122012

Sorento

  • 23,000 miles
Put key in ignition, all lights on dash came on as normal, radio came on as normal, engine did nothing, made no sound whatsoever. After several attempts to crank vehicle eventually started. After the 3rd time this happening I took it to all star Kia of baton rouge (the only Kia dealership in the baton rouge area, which is approximately 45 minutes on a good day from my home). Vehicle was there only 30 minutes when I was told it was my battery, which I knew was incorrect because everyone knows a dead battery would not have allowed my radio and all the electrical components to come on, but I allowed the to give me a new battery without question. One week later the same exact problem. This time I had it towed to the dealership because I could not get it started and quite frankly am tired of wasting my time and gas money on the same issue. This time they said it was the fuse block, said all kinds of other garbage that did not make sense to the average intelligent person. Did not have the car back 2 days and the same thing, wont start. I have called the dealership and will have it towed Monday again. Do not expect it to be fixed, the mechanics at this dealership do not seem to know anything about vehicles or what makes them crank, run, and go.

- Greenwell Springs, LA, USA

problem #5

Oct 312010

Sorento

  • 10 miles
The contact owns a 2011 Kia Sorento. The contact stated that while driving 10 mph the vehicle stalled without warning. The vehicle was taken to the dealer who was unable to diagnose the failure but replaced the alternator as a temporary remedy. The remedy failed to repair the failure. The manufacturer was made aware of the failure who advised the contact that they would follow up with the dealer. The vehicle was not repaired. The failure mileage was 10 and the current mileage was 47,000.

- Burbank, CA, USA

problem #4

Sep 192012

Sorento 4-cyl

  • 21,439 miles
The incline control light & the traction control light came on for no reason. I was parking my vehicle on a flat surface and when these lights were on I was unable to put the car in park or reverse. I had to put the vehicle in neutral and shut off the vehicle with my foot on the brake. I then had to restart the vehicle, the control and traction lights were not on and I was able to put the vehicle in park. I went directly to the dealership that I made the purchase from and was told that this is a known defect in the brake line where there is a short in the line that causes the computer to think the break is not pressed down enough, therefore confusing the computer into thinking it should apply the incline and traction control and prevents the vehicle from being put in reverse or park. I was told that by turning the vehicle off while in neutral like I did will sometimes reset the computer. I was told there is also a little box that has a very small slit in it and if I could find something to fit into it that would go down about 6 inches, that would also reset it. However, they were not aware of what one would use to do that with. I was told there was no need to fix this very common problem. I asked if this would eventually mess up the drive shaft, computer system, or transmission and was assured it would not.

- Independence, MO, USA

problem #3

Aug 312010

Sorento 4-cyl

  • 75 miles
When acceleration from a stop or slow speed the engine will occasionally bog down or hesitate and almost die. Very dangerous when attempting to pull out in traffic esp onto a highway from a side street.

- Land O Lakes, FL, USA

problem #2

Aug 192012

Sorento 6-cyl

  • 48,000 miles
On 9/19/2012 at 12:17 pm I took a frantic call from my wife. She had just stopped to fill up with gas, got back on the interstate and set the cruise control at around 75 mph. Shortly afterwards the front end started shaking and the vehicle started to lose speed. She shut off the cruise and was looking for a place to pull over when the vehicle started to accelerate on its own. It was already going over 80 mph when she called. I told her to stand on the brakes-no effect. I told her to put her foot on the brake and to push and hold the start button for 10 seconds-nothing (that is the override to get the car started when the brake switch malfunctions-we had just had it replaced at the dealership 2 weeks prior). I told her to shift it into neutral-the shifter is locked in drive. I told her to shift to a lower gear-it won't move. After 4 minutes the car was going over 85 mph-I told her to hang up & call 911 as she could tell them where she was much better than I could. A few minutes later I received a call from the highway patrol-they had 2 cruisers on the interstate with her trying to clear traffic ahead of her. I asked if they could get a cruiser ahead of her and let her nose up behind it and then use the cruiser to stop her. Evidently they didn't like that idea or it is against policy because they never did try that. The dispatcher had to hang up to concentrate on the situation at hand. I now had the dispatcher's number so I could call her back. At one point I called back and suggested that she engage the cruise control and try to slow the car with it. My wife does not remember ever trying this. This went on for about 45 minutes at speeds up to 119 mph. At the end one of the officers told her to put her left foot on the brake and pull up on the accelerator with her right foot at the same time. She went from over 100 mph to under 50 mph instantly, let go of the pedals.

- Ames, IA, USA

problem #1

Oct 062011

Sorento

  • 7,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the vehicle would stall sporadically with the illumination of the check engine and oil warning lights. The vehicle had been taken to the dealer three times for the failure but the technicians were unable to duplicate or correct the problem. The VIN was not available. The failure mileage was 7,000 and the current mileage was 15,000.

- St. Louis, MO, USA