10.0

really awful
Crashes / Fires:
6 / 27
Injuries / Deaths:
9 / 0
Average Mileage:
71,232 miles

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« Read the previous 20 complaints

problem #5

Oct 312010

Sorento

  • 10 miles
The contact owns a 2011 Kia Sorento. The contact stated that while driving 10 mph the vehicle stalled without warning. The vehicle was taken to the dealer who was unable to diagnose the failure but replaced the alternator as a temporary remedy. The remedy failed to repair the failure. The manufacturer was made aware of the failure who advised the contact that they would follow up with the dealer. The vehicle was not repaired. The failure mileage was 10 and the current mileage was 47,000.

- Burbank, CA, USA

problem #4

Sep 192012

Sorento 4-cyl

  • 21,439 miles
The incline control light & the traction control light came on for no reason. I was parking my vehicle on a flat surface and when these lights were on I was unable to put the car in park or reverse. I had to put the vehicle in neutral and shut off the vehicle with my foot on the brake. I then had to restart the vehicle, the control and traction lights were not on and I was able to put the vehicle in park. I went directly to the dealership that I made the purchase from and was told that this is a known defect in the brake line where there is a short in the line that causes the computer to think the break is not pressed down enough, therefore confusing the computer into thinking it should apply the incline and traction control and prevents the vehicle from being put in reverse or park. I was told that by turning the vehicle off while in neutral like I did will sometimes reset the computer. I was told there is also a little box that has a very small slit in it and if I could find something to fit into it that would go down about 6 inches, that would also reset it. However, they were not aware of what one would use to do that with. I was told there was no need to fix this very common problem. I asked if this would eventually mess up the drive shaft, computer system, or transmission and was assured it would not.

- Independence, MO, USA

problem #3

Aug 312010

Sorento 4-cyl

  • 75 miles
When acceleration from a stop or slow speed the engine will occasionally bog down or hesitate and almost die. Very dangerous when attempting to pull out in traffic esp onto a highway from a side street.

- Land O Lakes, FL, USA

problem #2

Aug 192012

Sorento 6-cyl

  • 48,000 miles
On 9/19/2012 at 12:17 pm I took a frantic call from my wife. She had just stopped to fill up with gas, got back on the interstate and set the cruise control at around 75 mph. Shortly afterwards the front end started shaking and the vehicle started to lose speed. She shut off the cruise and was looking for a place to pull over when the vehicle started to accelerate on its own. It was already going over 80 mph when she called. I told her to stand on the brakes-no effect. I told her to put her foot on the brake and to push and hold the start button for 10 seconds-nothing (that is the override to get the car started when the brake switch malfunctions-we had just had it replaced at the dealership 2 weeks prior). I told her to shift it into neutral-the shifter is locked in drive. I told her to shift to a lower gear-it won't move. After 4 minutes the car was going over 85 mph-I told her to hang up & call 911 as she could tell them where she was much better than I could. A few minutes later I received a call from the highway patrol-they had 2 cruisers on the interstate with her trying to clear traffic ahead of her. I asked if they could get a cruiser ahead of her and let her nose up behind it and then use the cruiser to stop her. Evidently they didn't like that idea or it is against policy because they never did try that. The dispatcher had to hang up to concentrate on the situation at hand. I now had the dispatcher's number so I could call her back. At one point I called back and suggested that she engage the cruise control and try to slow the car with it. My wife does not remember ever trying this. This went on for about 45 minutes at speeds up to 119 mph. At the end one of the officers told her to put her left foot on the brake and pull up on the accelerator with her right foot at the same time. She went from over 100 mph to under 50 mph instantly, let go of the pedals.

- Ames, IA, USA

problem #1

Oct 062011

Sorento

  • 7,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the vehicle would stall sporadically with the illumination of the check engine and oil warning lights. The vehicle had been taken to the dealer three times for the failure but the technicians were unable to duplicate or correct the problem. The VIN was not available. The failure mileage was 7,000 and the current mileage was 15,000.

- St. Louis, MO, USA