10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 3,519 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
This is not a complaint but a report of defective Kia Sorento. We purchased an LX V6 Sorento on April 3rd. Car was sold as new with 250 miles on it (we were told that mileage was result of test driving which turned out to be untrue). Within 17 hours and within 25 miles and only the 2nd time behind the wheel of the car, we experienced severe transmission problems. After approximately 30 minutes total of driving (actually five minutes after having parked to pick up kids) and after 1 red light, the car stalled and then lurched forward violently, repeatedly. Immediately drove the car home and when I attempted to back up into the garage found that the car would not go into reverse. Immediately contacted dealer and salesperson came to home and observed problem, thereafter taking car to service. According to dealership, service claimed that problem was caused by computer and was fixed. We returned the car within 17 hours of purchase and refused to take it back. After much wrangling (and denial by the dealership that it had ever had this type of problem), car was replaced with another new car. We have not observed problem in new car but from complaints, I am gravely concerned. Problem is an immediate and serious threat to safety hazard. It is my hope that NHTSA will act immediately. I had two children in car at time and on my way to pick up 4 more. Had the incident occurred on a freeway or conditions where there were many on the road, I believe the consequences would have been dire.
- Alexandria, VA, USA
2011 Kia Sorento. Consumer writes regarding problems with vehicle within the first 2 months of purchase the consumer stated the stalled while driving on the highway. It would down shift unexpectedly and then jerk and jolt. There were times when the consumer applied the accelerator and the vehicle would not respond for a short period before the vehicle revved up and accelerated. The vehicle also pulled to the right and there was a bad grinding/rubbing sound coming from the front drivers side of the vehicle, along with spongy brakes which was a problem from the start. The consumer stated when she started the vehicle, there was a knocking noise coming from the engine. The interior lights went out, the drivers side window switch was faulty and the back-up camera stopped working.
- Washington, DC, USA
Took delivery of a 2011, Kia Sorento LX, with 2.4L engine, on 4/22/10. During the next 3.5 months and 4,800 miles, this vehicle has experienced the following safety issue seven times, two of which a collision was narrowly avoided. When pressing on the accelerator, from it's default position, the engine remains at idle speed for approximately 1.5 seconds before accelerating rapidly, proportionate to the then throttle position. During this lag, the accelerator pedal was held in the position representing the appropriate amount of acceleration under normal driving conditions. This hesitation occurs unexpectedly, severely impacting normal judgment and driving reactions. This has occurred on flat pavement, slight incline or decline, from a stop, pulling out into traffic, or while traveling 35 to 40 mph attempting to merge into traffic. It went in for service at a Kia dealership the day after this problem occurred twice in one trip, almost resulting in an accident. The vehicle has currently been in the shop for one week. After one day, the dealer could not duplicate the problem and Kia had no resolution, therefore both parties offered to return the vehicle. Others have reported this problem on the internet. Our incident was reported to Kia. The resultant case has been escalated through Kia's system, and we are now waiting for further communication. The safety of this vehicle is in question...our confidence in this vehicle has been shaken. Currently, my wife and I will not drive this vehicle, we consider it too dangerous, and we do not want to put ourselves, or others at risk.
- Imperial, MO, USA
- Chicago, IL, USA