10.0

really awful
Crashes / Fires:
1 / 48
Injuries / Deaths:
7 / 0
Average Mileage:
71,527 miles

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« Read the previous 20 complaints

problem #142

Apr 122018

Sorento

  • miles
The contact owns a 2012 Kia Sorento. The contact stated that there was an extremely loud and abnormal noise coming from the engine compartment. The contact stated that the brake and engine indicators illuminated, and the vehicle drove roughly. The vehicle was not taken to the dealer for diagnostic testing or repairs. The vehicle was included in NHTSA campaign numbers: 17V224000 (engine and engine cooling) and 15V626000 (power train), but the contact had not received the recall notices. The manufacturer was notified of the failure. The failure mileage was not available. Parts distribution disconnect.

- Jacksonville, FL, USA

problem #141

Feb 272018

Sorento

  • 60,000 miles
My Kia Sorento died by the side of the road ' stalling repeatedly while I was driving and, of course, steering wheel locks up ' and was told eventually that the engine seized up. They had to replace engine (at my cost, of course) as warranty not considered valid by lack of enough maintenance records.

- Lewis Run, PA, USA

problem #140

Mar 162018

Sorento

  • miles
After just having a faulty starter replaced on this car (which they charged us over $800 to do, and they refuse to pay for it, even though it is their issue), we started to notice the oil light would go on and off while stopping. We then noticed oil leaking, contacted Kia, after we looked up the issue we see this was a known issue with the oil pressure sensor leaking, which a recall was issued for Canada but not U.S. (even though they come from the same plant). They charged us over $300 to do, they will not pay for it. They refuse to assist us with any issue.

- Van Buren, IN, USA

problem #139

Feb 052018

Sorento

  • 100,000 miles
Driving down the road when all of a sudden all the lights on my dash board came on and the car shut off. Luckily I was able to get off road and into a driveway. Had vehicle towed. The dealership told me my engine locked.

- Victoria, TX, USA

problem #138

Mar 092018

Sorento

  • 133,000 miles
This is the second time I have had this problem with this SUV. While driving down the road oil pressure light comes on. I pull off the road right away and shut off. Then I noticed trail of oil on road behind me. I get out and look under front of car and see oil running out on to the ground. Cost $700 last time when repaired. Replaced main seal on motor and replaced oil sending unit. Watched you tube video they said looks like main seal leak but is actually oil pressure sensor. Located under intake manifold and oil runs out end of motor. By transmission and looks like main seal leak. But it's just a $18 oil sending unit. That's leaking.

- Houghton, MI, USA

problem #137

Jan 312018

Sorento

  • 81,000 miles
The contact owns a 2012 Kia Sorento. While driving 65 mph, the engine failed without warning. The contact heard a loud bang and observed a huge cloud of black smoke emerging from the vehicle. The check engine and other instrument panel warning indicators illuminated. The contact pulled the vehicle over to the shoulder of the road where it caught fire from underneath near the transmission. A police report was filed. The fire department extinguished the fire. Kia of lancaster (1608, 5250 main St, East petersburg, pa 17520) was made aware of the fire and stated that the exhaust hanger had melted. It was determined that rod #4 blew into the transmission, which caused the engine to fail. There were no injuries. The failure mileage was 81,000. The VIN was not available.

- Arlington, VA, USA

problem #136

Feb 142018

Sorento

  • 65,500 miles
Depressed push to start button, the car made a high-pitched squeeling and grinding sound from under the hood, but was not running. Could not get the sound to stop. Eventually stopped after 3-5 minutes. Restarted the car this time it started, drove the car with no issues for 3 days. Depressed push to start button loud sound came from under engine sounded like the starter was engaged but not turning over the motor. Could not get it to stop, started smelling a strong electrical smell, after about 5 minutes it stopped sounding as if the starter burnt up. Had car towed to Kia dealership in muncie, in. They diagnosed it as a bad starter due to the high cost of starter through the dealership, had the vehicle towed to the local repair shop, he installed new starter, once new starter was installed engine will not turn over, mechanic advised engine was locked up.

- Van Buren, IN, USA

problem #135

Feb 012017

Sorento

  • miles
2012 Kia Sorento. Consumer writes seeking reimbursement for vehicle repairs. The consumer was advised there was sludge in the oil pan due to not taking care of the vehicle causing the motor starvation of oil. The consumer is in possession of all oil change records.

- Louisville, KY, USA

problem #134

Dec 142017

Sorento

  • 91,000 miles
I had been hearing a noise and mechanic asked me to bring into his shop to take a look. On my way to the shop my car suddenly stopped. Mechanic had it towed to his shop, they checked everything and all looked good. When they tried starting the engine it was frozen. I had no engine light warning at all.

- Eastvale, CA, USA

problem #133

Jan 112018

Sorento

  • 134,000 miles
Thursday morning, I was driving to work. I made out of my neighborhood, and past the gas station and all of a sudden all my lights came on and as I tried to press the gas, no speed at all. I looked and realized that my truck completely shut off while I was driving and I was able too mange to pull over to the side of the road. Want the battery. Later was informed that my engine locked up..... now waiting to see what the issue is. I have no pictures or documentation yet, as I had the vehicle towed to the Kia dealership. Will ask more about this when I pick it up.

- Killeen, TX, USA

problem #132

Dec 122017

Sorento

  • 69,000 miles
There is a recall on 2012 Kia Sorento engine but my VIN will not show up that there is a recall. My engine seized with only 69000+miles on it and just like all the other recalled vehicles. I was driving one day and my car suddenly shut down. No engine light or oil light. I had to get a jump to actually get my care started again. After the jump my engine started making a loud knocking sound. My care has never gave me any indication that there was any problems or any random sounds. Now I am either forced to pay over 5 grand for an engine for a car that I have only had for 2 years or buy a new car. I am also still making payments on this car.

- Philadelphia, PA, USA

problem #131

Sep 302017

Sorento

  • 97,000 miles
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling). The contact took the vehicle to ray skillman southside auto center (8424 U.S. 31 S, indianapolis, in 46227 (317) 888-9500), but no issues were found. The contact stated that the vehicle received a routine oil change on the day of the recall inspection. The contact stated that the oil pressure warning indicator illuminated. The vehicle was taken to an independent shop where the oil level was checked and recorded low as well, but no leaks were found. The vehicle was then taken back to the dealer were they also found the oil level to be low with no oil leaks. The vehicle was set up for an oil consumption testing. The contact stated that at 2,000 miles, the vehicle showed excessive oil consumption. The contact was informed by the dealer that the engine needed replacement. Since the vehicle was already inspected per NHTSA campaign number: 17V224000 (engine and engine cooling) and the engine was not making noise, the engine could not be replaced under the recall. The manufacturer was made aware of the issue. The approximate failure mileage was 97,000.

- Beech Grove, IL, USA

problem #130

Dec 012017

Sorento

  • 97,000 miles
My main rear seals of my engine began to leak oil.

- Oakfield, NY, USA

problem #129

Nov 082017

Sorento

  • 66,000 miles
Our car started showing engine problems. It was blowing big puffs of smoke out not the exhaust when accelerating, it was very sluggish, it would also try to stall out here and there. We had it towed to the dealer. It is part of the recall for the engine. They "tested" it and said the engine passed but took a video of the smoke coming from the exhaust and sent it to their techs to see how to resolve the issue. Now waiting on an answer. No transportation has been provided. Paid out almost $300 in the last week for a rental. The dealership basically told us we were on our own transportation wise.

- Keosauqua, IA, USA

problem #128

Oct 202017

Sorento

  • 89,000 miles
The contact owns a 2012 Kia Sorento. While stopping or making a left turn at low speeds, the vehicle stalled without warning. The vehicle was taken to an independent mechanic, but the cause ofthe failure could not be determined. The dealer (peak Kia littleton/denver, 5077 S wadsworth blvd, littleton, co 80123 (303) 562-0442) was contacted, but an appointment was not made due to the diagnostic fees. The manufacturer was notified and offered no assistance. The contact researched the failure online and found many other complaints. The failure mileage was approximately 89,000.

- Morrison, CO, USA

problem #127

Feb 202017

Sorento

  • 65,392 miles
Our 2012 Kia Sorento was in motion on the highway when a loud knocking sound began. At this point the engine seized and the car stalled. It had to be towed to the Kia dealer and a new engine had to be put in. We were told by the service manager at the Kia dealership that recall SC147 addresses 2012 Kia Sorento's and the exact same issue as our car had. However, the recall does not include her engine type. Given what happened to our 17 year old daughter and the dangerous situation that she was put in, we feel that these Sorento engine types should also be included in the recall. Kia Consumer Affairs was contacted and they refused to provide any type of compensation or add this vehicle engine type to the recall.

- Hoschton, GA, USA

problem #126

Apr 012017

Sorento

  • miles
The contact owns a 2012 Kia Sorento. The contact stated that the recall notice for NHTSA campaign number: 17V224000(engine) was received in April of 2017. The contact stated that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The manufacturer and local dealer were not notified. The contact had not experienced a failure.

- New Braunfers, TX, USA

problem #125

Sep 242017

Sorento

  • 88,000 miles
After 88,000 miles, the Sorento's engine started making a loud sound while driving at highway speed. The engine stayed on but continued to make a loud sound. The car was towed to peak Kia in littleton, co where it was determined that a new engine was needed at a cost of $7000-$10,000 dollars. The vehicle had regular oil changes up to this point. The dealership checked an my VIN number and said that I didn't qualify for the recall for engine particles. As a second owner, I did not have access to the 10 year warranty. I feel as if the recall needs to be expanded and honored. My 5 year old well maintained car had no reason to have catastrophic engine failure. I believe this is a manufacturing defect that is dangerous and that is effecting owners across the country.

- Littleton, CO, USA

problem #124

Jul 012016

Sorento 4-cyl

  • miles
Writing to you and filing a complaint against Kia for their lack of resolving his problem with his Kia Sorento; asking for any assistance that can get him in having his monies refunded. The consumer stated the necessary documentation for reimbursement was mailed to the manufacturer, but the manufacturer did not respond to the request. Updated 09/21/2017

- Calabash, NC, USA

problem #123

Sep 212017

Sorento

  • 77,000 miles
The contact owns a 2012 Kia Sorento. The contact stated that there was an abnormal knocking noise progressing near the engine compartment area and, upon exiting a ramp, the vehicle stalled. The vehicle could be restarted, but the noise continued. The vehicle was parked at the contact's residence. The contact was included in a recall but not yet notified of NHTSA campaign number: 17V224000 (engine and engine cooling). The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 77,000. Parts distribution disconnect.

- Yantic, CT, USA

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