Transmission / or gear shifting

- Las Vegas, NV, USA

The contact owns a 2012 Kia Sorento. The contact stated while driving 60 MPH, the vehicle failed to properly accelerate with the check engine warning light and the temperature gauge warning light illuminated. The contact was able to pull over on the side of the road and had the vehicle towed. The vehicle was towed to an independent mechanic who stated that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 165,000.

- Red Bank, NJ, USA

After about 30 minutes of driving the vehicle through the city and letting and sit in the parking lot, oil started leaking heavily. Eventually, the engine became completely seized and the starter began to release smoke nearly starting a fire. I looked inside the engine compartment and saw that the bearing had come loose and made a hole through the block. Before purchasing the vehicle, I used my scan tool to check for codes. No codes came up. No lights were on the dash. Luckily, the engine seized on the parking lot and not in the middle of the highway. The engine and vehicle are available for inspection upon request. I checked to see if the vehicle had any recalls and sure enough, this exact problem showed up as an open recall. The Kia dealership has denied repairing the problem. They said that its not eligible for repair because the "KSDS software" update was not completed. However, the notice was not sent to me as I am not the first owner. Upon speaking with the Kia manufacturer, I was advised that the vehicle is in fact eligible for repair and engine replacement. The dealership obviously will not take my word for it and I'm having trouble getting the manufacturer to contact the dealership and have them replace it.

- Baton Rouge, LA, USA

I was driving on highway when without warning it just died and I was almost rearended. I noticed that the Ecoboost wasn't working anymore so I was just in shock.

- Chisholm, MN, USA

The contact owns a 2013 Kia Sorento. The contact stated that coolant was leaking onto the ground of the garage. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that while attempting to replace the head gasket, the thread had pulled out from the block. The contact was informed that the engine short block and additional parts needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that the engine was not the engine included in NHTSA Campaign Number: 20V750000 (Engine). The failure mileage was 118,871.

- Sandy, UT, USA

The vehicle slows unexpectedly while driving and will not go above 2 RPM causing me to slow to below 40 mph on the highway without any warning. I took the vehicle to Kia for an airbag recall and suddenly I started to have these engine problems. They never informed me there was a recall on my vehicle or that this issue could occur. I am not the original owner and acquired the vehicle from my dad, which he purchased from someone else. I had the vehicle checked out by AAA and the knock sensor was replaced, yet the issue continued to happen. I took the vehicle back to Kia because AAA could not figure out why the car continues to have this engine issue. Kia cannot seem to figure out the issue as well but stated the engine needs to be replaced. We asked them about the recall because I suddenly received notice about the class action lawsuit, but the vehicle has 185,472 miles on it and they refused to correct the issue and said the new engine will cost $7200. The issue has almost placed me in several accidents because the vehicle abruptly slows down and I have to pull to the side of the road use a code reader to clear the code in order to drive again but it continues to happen multiple times while driving and I need to get to work. The problem has been confirmed by Kia, but they won't replace it. We were encouraged to file a complaint and see if Kia will take responsibility for their engine since it has been recalled for this issue and a lawsuit ensued. The engine light appears when the car fails to drive properly.

- Casa Grande, AZ, USA

engine just stopped. will not turn over. call kia. not on list. repair yourself. they are not reparing any cars. said they were but denying everyone. check the records. all talk and no action. pleasing the judge.

- Charlotte, NC, USA

Engine locked while driving on the highway. Vehicle was in condition and recently had a vehicle oil change.

- San Juan, PR, USA

Recall I purchased my vehicle in a private sale sometime around 2018, I believe. I can get more specific date if you need me to. I have reached out to the Kia dealership multiple times since regarding the recall on my vehicle due to engine issues which have been known to cause vehicle fires and/or failure. I have been told each time that I was ineligible for the recall due to some failure to act prior to my purchase of the vehicle. I received a letter in the mail today from the US District Court for the Central District of California saying that I should get the KSDS (Knock Sensor Detection System) update done to my vehicle which is covered by recall and that as part of a class action, the vehicle warranty will be extended. Can you please explain to me whether I qualify for the recalls listed for my vehicle and what I can do if the dealership denies my request again? I do not want my family driving in a vehicle that could potentially endanger them, and I also have concerns that my vehicle is beginning to experience the issues the recall was intended to mitigate. Then when I found this website, it said that if we experienced issues with the recall fulfillment to submit a complaint. Please help.

- Taylors, SC, USA

The contact owns a 2012 Kia Sorento. The contact stated that while making a left turn at a slow speed, there was an abnormal grinding sound coming from the vehicle. The oil warning light was illuminated. The vehicle was taken to an independent mechanic where oil was added; however, the failure returned after several weeks. The contact stated that while driving at a slow rate speed, the vehicle lost motive power and stalled with the oil warning light and check engine warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic who diagnosed the vehicle with an internal oil leak. The dealer was notified of the failure and informed the contact that the vehicle was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 101,541.

- Newnan, GA, USA

Unknown. Push start engine failed on first and second try. One minute later the engine is one fire.

- Oxnard, CA, USA

Car seized up while driving. No warning light or anything engine just seized. Leaving my six kids and I stranded. Car ha always been serviced with Kia of Chattanooga and at Firestone. No known issues reported. Have more proof but it happened today and have to get paper work from Kia of Chattanooga and Firestone on Knoxville Tn. More then welcome to speak with manager [XXX]. He is well informed and offered to help in this matter. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Athens , TN, USA

I was driving my car on the highway and entered a ramp to another highway and as I began to accelerate again it was like my engine shut down and there was no response to the gas pedal for throttle. I pulled my car over to the side, sat for a moment, and then turned the car back on. I was able to accelerate, but if I accelerate too fast the engine would shut back down. I contacted Kia and they said all recalls have been processed for my vehicle, but now out of nowhere it's hardly driveable. I am still forced to use this car for short distances under a couple miles for work, but the vehicle's engine will try to shut off over 2k rpms. I have maintenance records for every year with this vehicle and I don't get how this just happens. My mechanic says a Knock Sensor is telling the engine to turn off and my local kia store said there wouldn't be anything to do without a recall.

- Louisville, KY, USA

As I was driving down the highway my car died and all the lights on my dash came on, I lost my power steering. I noticed a cloud of white smoke from tailpipe. I was able to coast to the side of the highway, thankfully no one was hurt. O tried to start it back up but it wouldn't start. We opened the hood and there was white smoke coming from under the hood. I had to pay to have it towed. Currently waiting to get it evaluated from dealership. I've took it in for every recall and serviced my own car. Called Kia they said the engine will be replaced for free if the problem has to do with the rod bearings.

- St. Louis, MO, USA

I have owned my 2012 KIA Sorento since 2014 and thoroughly enjoy my car. After 9 years of satisfactory ownership which include dealer servicing, my car scared me and now I question my safety. On Friday 24th, 2023, I pulled into my driveway and the car suddenly accelerated out of control. The brakes did nothing to slow its acceleration. By the time I reached the key and turned the car off it had accelerated thru 130 feet of a very muddy back yard. (The all-wheel drive is very effective) Fortunately, I just missed a huge 100-year-old pecan tree and stopped just short of the tree line in the back. This ripped the tire off one of my rims and I had a mechanic change the spare so we could retrieve the car. I am taking the car to the KIA dealer on Monday morning 27th. to find out what happened!!

- Decatur, GA, USA

Engine shut down

- Greenbelt , MD, USA

My vehicle engine light went on. Error codes P0014 Exhaust timing and P0661-Intake valve control were scanned according to KIA dealer. The oil control solenoid valve inline4 right and left were replaced at substantial cost. Kia would not repair under warranty. The oil level would go down shortly after oil change and engine was louder and vehicle doesn't operate as before even after repairs. It is my understanding that there is a Class Action Lawsuit Leslie Flaherty et al v Hyundai Motor Company et al Case No 8:18-CV-02223 US District Court for Central District of California. I do not know if my problem is covered under this class action lawsuit

- Newton, MA, USA

I purchased this vehicle used in August of 2021. It has not been a pleasant experience, nothing but problems. Yesterday 2/6/2023 my Mechanic changed the oil and said there is iron shavings in the oil and the motor is shot and needs to be replaced. He said I should check on the recalls as this is known to be problems with this vehicle. I have checked on the NHTSA Site and it says 0 unrepaired recalls, however I would like to dispute this as this is what is wrong with my Sorento according to my Mechanic. He verified that this could definitely cause an engine compartment fire. If you need a list of all the things I have already paid to have fixed let me know and I will gather the list together. There have been warning lights coming on constantly, Yes the vehicle is available for inspection however I am driving it as it is my only car I have. Please let me know my next step. Thank you!

- Holdingford, MN, USA

Started smelling a burning smell of my car was driven more then 5 miles from under the hood thought it could maybe be the oil. I got an oil change but that didn-??t change the burning smell it comes through the vents if I have the button selected to us the outside air and to recycle the air in the cabin. There was a recall on this make and model for engine fires and I-??m unsure if mine was one and if it was fixed as I just got this car a year ago.

- Danville, IN, USA

While passing a vehicle car started missing and shut off with the engine locking up.No prior warning giving. Very dangerous situation.

- Mcconnelsville, OH, USA