I had taken my vehicle into Kia on 02/22/21 to have the engine looked at because it is knocking, and I am experiencing loss of power, burning smells, jerking, stalling, having to add oil in my SUV weekly. We already replaced the valve cover gasket twice, and also the high fuel rail sensor, spark plugs prior to taking it back to them. We had a certified mechanic do the repairs for us. My SUV was at Kia a total of 45 days though and I got maybe four phone calls, one they just told me I need a new engine and the issues are related to issues pertaining to the recall. The others were about the airbag recalls that needed to be done, and are not even fully complete. I was told by a gentleman named david to drive it when I get it back until it seizes or starts knocking, whatever comes first. I told them everything else that's been happening when I took it in so they know. I was told under Kia guidelines that Kia would not put a new engine in my vehicle under the recall even though my engine is part of the recall until something actually happens. That is not safe! I have children and I don't want to get hurt or my children to get hurt if it seizes while driving it, and then there is the fire risk with it also that I received a letter for. I am really concerned and frustrated. It wont even pass smog right now until it has a new engine and I cannot even get my tags and registration which I paid for until it passes smog. Here I am also paying a car payment monthly on this thing when clearly the engine is failing because it is a bad engine. All I did was drive it around town taking my kids to school and back and forth to work. I filed two complaints to Kia regarding these issues and have not gotten any responses, they have treated me like crap. When I picked up my SUV it was completely out of gas, it has no oil in it, it was dirty and my brand new battery was dead.

- Bakersfield, CA, USA

On April 9,2021 I was driving home the engine started making a noise and smoking. I pulled over and called a tow. The mechanic told me on Monday 12th the engine needed replacement. I found out about the Kia engine recall last week. I never received a letter or heard from Kia before. I need to know how to handle this and what steps I can take.

- Guin, AL, USA

The car engine caught fire while I was driving. Another driver notified me so I could pull over. The engine fire destroyed the car. I notified Kia 1 month later, but the car had already been inspected/destroyed by usaa. Kia refused accountability (even though Kia was fined by the govt for cars of this make/model with this issue).

- Arlington, VA, USA

Car stalls out while driving then I have to pull over and restart it and it has a jerking to it when this happens

- Springville, AL, USA

My airbag light is just on, I have not been in any accidents or my vehicle has not been hit for the airbag light to be on. My check engine light is on as well. And back wind shield washer fluid is not coming out. When I noticed these issues my car was stationary.

- Pittsburgh, PA, USA

My engine needs worked on as of 02/2021, there's some ticking noise coming from my engine even though I keep the oil changed like the car requires every 3-5 months since I have high mileage.I made this request to check for recalls on my vehicle(make model & year) I bought the car February 2019. My left parking light stopped working almost a year ago so I think it could be electrical.

- Altoona, IA, USA

The contact owns a 2012 Kia Sorento. The contact stated while his wife was driving 45 mph, when the vehicle stalled. The contact stated multiple warning lights were illuminated after the vehicle stalled. The vehicle was not drivable. The vehicle was towed to an independent mechanic who called the local dealer cma's colonial Kia (2300 walthall center dr, South chesterfield, va 23834, (804) 431-3838) regarding an unknown recall for the engine to be performed. The vehicle was towed to the same dealer where the repair was pending. The vehicle was not diagnosed nor repaired. The VIN was associated with NHTSA campaign number: 15V626000 (power train). The manufacturer had not been informed of the failure. The failure mileage was 94,093.

- South Chesterfield, VA, USA

Please see attached email sent to NHTSA.. I was advised to file a complaint. I need help! this issue is getting worse. Please feel free to contact me anytime regarding documentation. If you do not reach me directly, feel free to speak with my wife [xxx]. she can also attest the issues we have. This is constant whether in park, driving, idling. Also recently we have notice the light to signal a malfunction in the air bags keeps coming on. It also flashes for a few minutes at a time. Please let me or my wife know what documents you need and we will get them to you immediately! thank you for your help with this matter. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Columbia, MD, USA

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA campaign number: 20V750000 (engine) however, the part to do the recall repair was unavailable. The vehicle was taken to jerry seiner Kia South jordan (10301 S jordan gateway, South jordan, ut 84095, (801) 506-6283) and was diagnosed with an oil leak. The dealer also confirmed that the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- West Joroan, UT, USA

I was driving and the check engine light just started to flash, and the car just died on me. I costed off to the emergency lane and was towed to my garage. I tried to start the car and loud banging and rattling started, it sounds like a crank shaft is being thrown round.

- San Antonio, TX, USA

On 1/28/2020 at 8 pm during a snow storm, I had been driving North on hwy 41 and had entered the city of marinette and was driving approximately 20 miles per hour. I made a right turn onto a city street and suddenly with no warning the engine just stopped. No check engine light no nothing. I managed to coast over to the side of the road and attempted without success to restart the vehicle. I contacted Kia and was told they would not consider assisting me with any repairs unless the vehicle was inspected by a dealer. I paid $200 to have the vehicle towed approximately 65 miles to dorsch Ford in green bay Wisconsin, the dealer where it was purchased. I was informed the engine had seized up and would have to be replaced at my expense for approximately $10,000 as the warranty had recently expired. I contacted Kia again to inquire about a safety recall (SC147) that I had learned about online where the 2012 Kia Sorento was experiencing catastrophic engine failure due to a machining issue with the engine during manufacturing that caused bearings to wear resulting in engine seizure. I was advised this recall was only for the 4 cylinder models not the 6 cylinder which is what I purchased. I could not afford to purchase a new engine for this vehicle. The dealer offered me $100 to junk it. I paid approximately $30,000 for the car and it was serviced diligently at the dealer. My local mechanic suggested replacing the engine with a used engine with more than 100,000 miles on it for $5000 from another vehicle but was advised I would only have a 90 day warranty and the same thing could happen. I did not think this was a very good idea so the vehicle is sitting in my garage.

- Marinette, WI, USA

The engine stopped, I have to buy a used engine, which I have the documents to show.

- Brooklyn, NY, USA

I had a burning oil smell coming into the cab of the car and smoke pouring out of the engine. I was driving home and noticed it when I got home from work. We took it to the Kia dealership the next day and it smelled bad, but didn't overheat. I took it in and it had multiple oil and fuel leaks. They replaced the valve cover gasket and fuel line and resealed the front cover and lower oil pan. This is very similar to another recall (recall #20V750000) they have on a different 2.4L engine. I called the customer relations at Kia and they said that no issues had been related, but I've had many other recalls on my engine already and have a warranty on it.

- Lindale, TX, USA

Engin stopped in the highway didn't start after that. All the services done in the dealership. Nothing wrong except engine frozen. Dealer tried to start crank manually but didn't turn. I went through the dealer for nessasory help but failed. Still the car sitting in garage in my house since that. I got all the proofs of the services and the black and wite print outs of the defects which mentioned. Dealer didn't help me and I am still trying to find a lawyer to go against the company for the refusal for fixing my vehicle.

- Milwaukee, WI, USA

Leaking fuel and now car needs new engine.

- Lombard, IL, USA

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his wife was driving, the check engine warning light illuminated with an abnormal sound coming from the vehicle. The vehicle was being driven to an independent mechanic however, halfway through the journey, the engine mount fractured and detached from the vehicle. The vehicle was towed to the independent mechanic where it was inspected and determined that the engine needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

- Eldred, NY, USA

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had experienced a failure as the vehicle was in a idle motion. The contact stated that an abnormal noise appeared without warning. No leaks were present. The vehicle was taken to an independent mechanic where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The technician deemed the vehicle unsafe to drive. The contact did mention that the check engine warning light illuminated after the diagnosed test was ran. No dealer was contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 157,000. Parts distribution disconnect.

- Mount Prospect, IL, USA

I was driving on a busy street and my Kia started making a rattling noise when I pressed on the gasand then my check engine light came on check battery life and the oil light and then it diedwhile I was driving

- Colorado Spring, CO, USA

Vehicle engine died while actively driving on main road. Luckily, traffic wasn't too bad on this road, but we could have very easily been seriously injured in a car accident because of the situation. Vehicle was operating fine until this moment, never had any engine issues until this moment, and vehicle maintenance was kept up with.

- Albuquerque, NM, USA

While driving my 2012 Kia Sorento on the fwy. The engine stalled with no warning. The check engine light came on...I was able to put car in neutral and restart. It ran fine, but check engine light remained on. There was no apparent sounds of engine trouble...so I continued my route. The next day it started fine, no bad noises, but check engine light was on...I was able to drive for approximately 20 miles until it stalled again while on fwy. Was able to restart, but compression was low on engine, so I pulled off and had it towed to shop. They told me the oil was down 4 qts. And had catastrophic engine failure. My complaint is the oil light never cam on. I've seen other complaints similar to this...I'm wondering if you are doing anything to rectify this problem?

- Fullerton, CA, USA