10.0
really awful- Crashes / Fires:
- 3 / 8
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 51,938 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Headlights wires are melting causing the low and high beams to melt as well. I have to buy new wiring harness and headlights every two weeks. I am worried this is going to catch fire eventually. The lights will go on and off. Sometimes I have only high beams, or low beams, sometimes one of each, but never all working, then they will just turn off. This past Wednesday, October 17, 2018 I had driven to church and had only one light, an hour later I went to get in my car and I had no lights at all. No one could fix it. I had to drive home from my church with my emergency lights flashing. I was ran off the road numerous times and almost rammed in the rear of my vehicle. It was myself and my 10-year-old son in the vehicle. The light issue, melting wires, is an ongoing issue.
- Statesville, NC, USA
The contact owns a 2013 Kia Sorento. While driving low speeds, the vehicle constantly stalled without warning. The dealer (doug smith kay, 495 w main St, american fork, ut 84003, 801-692-4390) was unable to provide a permanent remedy to repair the vehicle; however, they recommended that the battery be replaced. The contact replaced the battery, but the failure continued. The vehicle was not included in nets campaign number: (engine and engine cooling) or manufacturer service campaign: SC-106, but the failure continued. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
- Saratoga Springs, UT, USA
Wiring/harness for low beam headlight melted and causes the headlight to flicker or completely shut off causing a dangerous visibility condition. This condition has happened on the vehicle previously 2014/2015 and was corrected under a warranties repair and is documented in the vehicle history. This occured on both sides of the vehicle at different times
- Ashland, MA, USA
Driving down the highway and car cought fire. If it wasn't for the car next to us who signaled to pull over we would have been toast.
- Sahuarita, AZ, USA
My wiring for my headlight melted, the wiring was replaced and its melting again and not working.
- Irmo, SC, USA
Spontaneous vehicle fire. Traveling on us-27 in Florida, stopped at red light and smoke started coming out from under the hood, proceeded through the light once it turned green to get to the side of the roadway when smoke started through the vents and flames came out from under the hood as well. Car became disabled and 3 of us jumped out and ran down the road, away from the car. The entire car went up in flames in a matter of seconds from exiting.
- Davenport, FL, USA
All the odometer and all the panel light are out. You cannot track the miles, gas amount, the headlight and signal light are out and speed while the vehicle is running
- Mechanicsburg, PA, USA
We were driving down the road one day and a large metal piece hit the bottom of the car in which knock the plastic shell covering the fuel line's off I called Kia they said so told Kia this could cause a fire Kia said so we have not been told about it Kia was like who cares. Another thing is the lights on the dash have been coming on even after fixing this still come on again Kia wanted to charge a high price to fix one part the under pinning should be replace with a plate not plastic part
- Batesville, AR, USA
I have problems with the headlight passenger side that wire always burn and I had to replace every month
- Harbor City, CA, USA
I started my car and turned my headlights on since it was night time. My headlights would not work. All the electrical components flickered on and off. The next day, we replaced the passenger side low beam light, believing it needed to be replaced. Once the replacement bulb was placed, the connector and wires began to smoke. All the electrical components would not work. We removed the bulb from the connector and all lights worked. I have not been able to replace the passenger side low beam headlight due to the connector melting. This is a fire hazard. I have seen many people complain about this problem, but cannot understand why there is not a recall.
- Birmingham, AL, USA
Kia replaced my engine twice, due to oil consumption. A month after the first engine replacement, I had the same problems.. smoke coming out of exhaust, loss of power, stalling and oil consumption. I was in and out of Kia's service department. They told me nothing was wrong! I moved from co to ne, my husband and I had to add oil every 100 miles, with smoke coming out of exhaust and stalling. Lincoln ne Kia found an oil leak at the exhaust manifold right away! Kia instructs then to replace my engine again! once they replaced engine, they still saw the leak at the exhaust manifold with resulted in more guessing and parts. The day after I picked it up, my husband and I went out to dinner and my Sorento died in the middle of the road. Right away called and got it back in. At first they could not duplicate, however after taking it 50 miles, it died 3 times. They still can't find anything, but feel it may be the throttle body. They put a used one on and have me drive it a few weeks, it didn't die during that time, so they ordered a new one and installed. A month later I drive to co, I break down, it's towed back and Kia can't find anything. I drive it and it dies 1/2 dozen more times, each time I take it right in, but the code has cleared and they can't find anything! finally, it does and the light stays on, it shows it's the map sensor. Kia has a specialist come out to install that and inspect my car. They say it's fixed and safe. I drive to co on 9/22/17, 2 months later and my engine catches on fire. I loss my brakes, can't put it in park and emergency brake won't work. Flames are everywhere, smoke filling my car. I jump out of my burning, moving car and seconds later the whole thing engulfs in flames! most horrific, awful thing ever! I was lucky enough to have minor injuries. My mental and emotional state are a mess! Kia won't do anything!
- Lincoln, NE, USA
My 2013 sorrento has stalled 2 times in the last 2 weekson the freeway. When bringing it to the dealer there are no ebngine codes. I see that from 2011 to 2013 there has been a PCM update for this issue SC106. And dealer states my VIN is not on the list even tho it falls into the year catagory. I will continue to go to the dealer.this is unsafe when you lose brakes and steering while on the freeway.
- Fontana, CA, USA
The contact owns a 2013 Kia Sorento. While driving approximately 10 mph, the vehicle lost power suddenly without warning. The contact attempted to apply the brakes, but they failed to respond. The contact attempted to steer the vehicle to the shoulder, but the steering failed. The vehicle came to a stop and was able to be restarted after the second attempt. The contact took the vehicle to the dealer (Kia West county), but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 88,000.
- Ballwin, MO, USA
Radio cuts on and off at will. Mostly off. Headlights go out often. Both of these things happen while moving and while sitting still. It has happened while driving and sitting in the driveway.
- Kennedy, MN, USA
Passenger side headlight went out, when I went to replace it the plastic plug was melted! bought a new plug and wired it in.
- Lawrence, KS, USA
The electrical wire to the lights burned as well as the connector the battery will not stay charged nothing is on at the time the airbag light stays on continuously the car is unsafe and needs to be changed. The doors randomly lock battery will not hold a charge and there's a short somewhere in the electrical system is it a hazard to drive
- Notasulga, AL, USA
The contact owns a 2013 Kia Sorento. The contact stated that the ABS warning indicator and two other warning indicators randomly flashed. In addition, there was an abnormally loud knocking noise that occurred randomly. The dealer replaced the two rear wheel hub assemblies, but was unable to replicate and diagnose the engine assembly failure. The dealer kept the vehicle for a day and test drove the vehicle, but provided no solution. The dealer stated that the manufacturer was aware and there were several tsb alerts. The manufacturer had not provided a repair solution. The approximate failure mileage was 40,178.
- New Orleans, LA, USA
Vehicle will not start after sitting overnight. Replaced battery & after aprox 1 month issue has occurred again. No one has been able to diagnose the issue, the only answer I get is to replace the battery (which I did). The most recent occurrence was Jan 2016 & I have kept battery on a slow drip charger as I cannot wait on jump/tow daily.
- Utica, OH, USA
I bought a 2013 Kia Sorento last night Saturday 12/19/2015 and the paperwork did not get complete until after 10:30pm. The salesman stated that all components had been checked and that all was good. I live a hour away from the dealership and when I was on 290 heading East at about 70 mph, when I noticed that my dash and radio panel lights start flickering, my motor felt like it idled down a little but then it was ok, but then it happened again and all the lights in the radio area, steering wheel and speedometer area turned off and it lost a little power but then they all came back on and I made it home, then on 12/20/15 I was driving into town and after about 10 miles at 75 mph my inside lights started flashing again, and then went totally dark. I didn't lose any power this time but I'm starting to feel pretty ripped off. I also noticed today that while driving on hwy that when you come up to a curve to the right, the vehicle jerks to far and I ended up in the other lane. Thank god that no car was there.
- Lincoln, TX, USA
- Houston, TX, USA