10.0

really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,737 miles

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« Read the previous 20 complaints

problem #287

Nov 202019

Sorento

  • 120,000 miles
I already filed a claim the other day, but now my 2013 Sorento has gotten even worse! my car stalled on the highway going around 65-70 mph, and power steering and acceleration completely ceased. After getting home and calling to report this, I took it for a test drive, and my engine has a very loud knocking sound coming from it, and it drives extremely rough. I never had any warning signs prior to this, and now my check engine light has been blinking. I have always kept up with the maintenance and oil changes on my vehicle, and now it is throwing a "P1326" code. It stalled twice prior to this while driving. I don't understand how my engine wasn't recalled prior to this when there was an engine recall on my exact year and model for rod bearing wear! this is my only form of transportation, and Kia is aware of these problems but just keeps throwing bandaids on the actual problem! when is this going to end? engines are catching on fire, people (including myself) are stalling at high speeds on the road due to their faulty craftsmanship! I want answers!! how many people will have to die before they do something about this" I either want a recall on my engine, or I want a warranty to cover the problem they are already aware of! I refuse to put mine or my daughter's life in jeopardy because Kia does not want to own up to their problem! there are thousands of complaints, when will this end"! I'm still paying on a car I can't even drive due to manufacturer error!! this is ridiculous! I will never own another Kia due to their safety violations, and I can't wait until I can get rid of this car and not have to worry about our safety any longer. I want something done now! I will not stop until something is done about this.

- Altamonte Springs, FL, USA

problem #286

Nov 192019

Sorento

  • 120,000 miles
The contact owns a 2013 Kia Sorento. While driving approximately 65-70 mph, the vehicle stalled without warning. The contact stated that the vehicle lost power, including power steering, braking, and acceleration. The contact was able to coast the vehicle off the road to a stop. The vehicle restarted on the first attempt. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred once. The dealer and manufacturer were not informed of the failure. The approximate failure mileage was 120,000.

- Altamonte Springs, FL, USA

problem #285

Apr 212019

Sorento

  • 34,000 miles
Driving on freeway, engine seized. Engine is blown.engine only has 34000 miles on it.

- Canton, OH, USA

problem #284

Nov 062019

Sorento

  • 105,000 miles
I was driving my 2013 Kia Sorento yesterday on the highway going about 50-55 mph when all of a sudden it stalled and the engine stopped. I pulled over immediately and noticed it was extremely hot and out of oil. I still had 1,000 miles to go according to the oil change sticker from the mechanic. No oil warning light ever came on to indicate low fuel. There are also no signs of oil leaking in or around the vehicle. It was actually driving great the day before when I drove 50+ miles on mostly highway. I had my 2013 Kia Sorento towed to a local mechanic and just informed me the engine will need to be replaced. I did some research because I'm confused to what happened here and found that I'm not alone. Many other Kia & Hyundai owners have experienced this same issue. "the National Highway Traffic Safety Administration (NHTSA) reportedly states that more than 6 million Hyundai and Kia vehicles have been affected by the engine defect since 2015". what are my options" I am currently looking at an estimate of $6220 to install a new engine. I need help. What are my options"

- Westminster, MD, USA

problem #283

Nov 062019

Sorento

  • 105,000 miles
Driving to work this morning and my 2013 Kia Sorento stalled. Pulled to the side of the road and was able to restart the vehicle. Engine began a clanking noise. Had vehicle towed to my mechanic and they haven't reported back yet. Recall notice was never sent to me. NHTSA recall number: 7V224 recall date: March 31, 2017 manufacturer recall number: SC147

- Westminster, MD, USA

problem #282

Nov 022019

Sorento

  • 89,866 miles
Driving on the highway and then lost power and the engine light came on, exited the highway, went into a parking lot and then turned car off. Started car again and drove several blocks and car starting knocking and then shut off. Car would not start again.

- Arvada, CO, USA

problem #281

Oct 202019

Sorento

  • 121,750 miles
The vehicle was coasting down an exit ramp of a bridge when the engine stalled. The vehicle would not restart. It acted as if the battery didn't have enough power to turn the engine over. The vehicle was towed home. Battery tested good. Coolant and oil were full. Belt was removed. All pulleys turned freely. Spark plugs removed to alleviate compression. Attempted to turn engine over by crank bolt. Took over 150 lb. Ft. to turn engine. Removed oil pan and found bearing material in bottom of oil pan.

- Marrero, LA, USA

problem #280

Oct 112019

Sorento

  • 108,500 miles
The motor failed while on the road traveling at about 45 miles per hour under normal load, causing the driver to have to immediate pull to the side of the road. Kia diagnosed the issue as an internal failure, however they deny that this is a systemic problem with this particular motor and were unwilling to fix it as it is not under recall. I am writing the NHTSA to make you aware of this issue for your records as I have seen there to be a number of similar issues related to Kia Sorento motors.

- Lithia, FL, USA

problem #279

Oct 232019

Sorento

  • 71,000 miles
Have not had any problems other then having to put 2 quarts of oil in the motor every other day and it stalling to the point of almost cutting off when I start to take off. I got up put oil in the car started my day as usual, ran errands and the parked the car as usual. Went to get in it the next day and the engine light was on. Started to drive it and it made the sound as if it was misfiring. Later that day had my mechanic look at it and he said what I thought it was plugs. So I changed the plugs and coil packs and it did not change a thing. Still had that noise and when you are going down the road it will start shaking and have to gear down. Called Kia customer service they said it was part of the 147 recall even though it showed that it had been fixed in 2018. I explained that it shook when driven that plugs and coil packs have been changed, had to fill up on oil instead of gas and that the oil had gas in it. Told me it would cost me 230 out of pocket to have it towed. Next day took it too Kia dealership who said I would have to wait until the motor locked up before they could do anything. Finally got them to look at it and they said the motor was bad. It was not safe to drive it anymore because it could caught fire or cause an accident. But yet not part of the recall said I would have to pay for all the repairs out of pocket. Not only did Kia customer service and NHTSA both said it was part of the 147 recall. I am with out a vehicle and still have to pay for one that I can't even drive or get fixed.

- Stuart, VA, USA

problem #278

Sep 162019

Sorento

  • miles
Engine has knocking sound. Gets worse with A/C on seems and when put in reverse. Mornings the loudest. Gets louder on and off. I recently bought the vehicle.

- San Antonio, TX, USA

problem #277

Oct 182019

Sorento

  • 80,000 miles
It started making a knocking and loud tapping noise when I was driving down a city streed. It kept getting louder and worse when I tried to accelerate.

- Pensacola, FL, USA

problem #276

Sep 172019

Sorento

  • 103,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that the rpms dropped all the way down and the traction indicator illuminated and remained lit. The vehicle shook while traveling and also quickly surged forward and then slowed down. The vehicle also shut off while driving around a corner. Spradley Kia (2145 hwy 50 West, pueblo, co 81008, (719) 543-6710) performed a diagnostic test, but no codes were found. An appointment was scheduled for a more extensive diagnostic test for next week. The contact called the manufacturer and was given a case number. The contact researched the failure online and discovered many similar failures. The failure mileage was 103,000.

- Colorado City, CO, USA

problem #275

May 032019

Sorento

  • 56,000 miles
Per the mechanic, metal chips in the oil, radiator over heated and cracked the engine this sounds exactly what was recalled for the 2.5 engine..while driving car started overheating

- Pittsburgh, PA, USA

problem #274

Oct 292013

Sorento

  • 500 miles
The engine is making an unusual amount of noise in the engine. It also is burning up to 3 quarts of oil between changes. I know that there is a recall on this vehicle. I have had it back to the dealer four or five times for this problem with no help. They tell me if it locks up they will fix it but not until. This is not acceptable. What do I do?

- Cookeville, TN, USA

problem #273

Oct 032019

Sorento

  • 100,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that the vehicle failed to start. The vehicle was towed to Nissan Kia of middletown (4961 NY-17M, new hampton, NY 10958) where it was diagnosed that the starter needed to be replaced. The vehicle was repaired; however, the mechanic noticed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of failure. The approximate failure mileage was 100,000.

- Lords Valley, PA, USA

problem #272

Jul 232019

Sorento

  • 120,000 miles
2013 Kia Sorento, ,, 120,000 miles one owner, regular maintance on time. Engine failed on hyway, my mechanic said its a recslled engine. Towed to Kia, after two months of back and fourth phine calls, Kia said its not a recallled engine. The probkem is Kia sent nobody to inspect engine, and they run you around on phone. Not happy.

- Lanoka Harbor, NJ, USA

problem #271

Nov 282012

Sorento

  • 0 miles
Incorrect flywheel was installed on my Kia sorrento, most likely by the original manufacturer. It has caused premature failure of my starter motor and various other repairs. The incorrect part belongs to a Kia sedona of the same model year.

- Baltimore, MD, USA

problem #270

Sep 292019

Sorento

  • 93,000 miles
The vehicle was traveling at about 45-50 mph on a major roadway when suddenly it made a noise and lost power. Couldn't immediately pull off the road and was only able to travel at 15-20 mph, with emergency flashers on, until a safe pull off could be identified.

- Stafford, VA, USA

problem #269

May 052019

Sorento

  • 72,000 miles
The contact owns a 2013 Kia Sorento. While driving 60 mph, the vehicle began to stall and multiple warning indicators illuminated. The contact was able to park the vehicle on the side of the road. The vehicle was able to be restarted within fifteen minutes; however, it continued to stall while driving home. The vehicle was unable to be driven. The contact associated the failure with NHTSA campaign number: 17V224000 (engine and engine cooling). The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The vehicle was towed to Kia of manhattan (located at 8223 S port dr, manhattan, ks 66502, (785) 236-7002) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 72,000.

- Manhattan, KS, USA

problem #268

Aug 272019

Sorento

  • 71,000 miles
I have a 2013 Kia Sorento that completely stopped working as I was driving down a busy highway. It was towed to a dealership who after two days of waiting stated my engine was locked up and it was cost $8500. I knew about this engine recall for Kia and I then contacted Kia customer service to see if there was anything they could do to help me. I got a case number and after two and a half weeks of waiting and being told someone would call me back in 2-3 days every time I called they relayed the news that there was no way they could assist me. The reasons being that my VIN number was not associated with the recall and my warranty had just ended in January, this happened in August. After politely telling this Kia employee that even though it sounds like the same issue from the recall there is no way you can assist? she firmly said no, it is very VIN specific. I have $71,000 miles on my car and get oil changes regularly. There is no reason my engine should have locked up. I almost had this car paid off and now I am stuck with no answers and no assistance. I am very unhappy.

- Katy, TX, USA

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