10.0

really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,737 miles

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« Read the previous 20 complaints

problem #267

Sep 132019

Sorento 4-cyl

  • 94,994 miles
The consumer owns a 2013 Kia Sorento. While the consumer stated that their spouse was driving 45 mph, the consumer heard an abnormal noise. The vehicle was taken to an independent mechanic. When approaching a stop, the vehicle stalled and the ignition turned off. There were no warning indicators illuminated. The vehicle was towed to rick case Kia (located at 3190 satellite blvd, duluth, ga 30096, (678) 321-1590) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The consumer associated the failure with NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was notified of the failure. The failure mileage was 94,994.

- Lawrenceville, GA, USA

problem #266

Sep 042019

Sorento

  • 57,500 miles
The engine of my 2013 Kia Sorento, with less than 58K miles, seized and shut off completely, causing the steering wheel to lock when I was driving on a busy Suburban street. Thankfully, I was able to coast to the side of the road, where I was able to restart the engine and drive home, noting a knocking noise in the engine the whole way. The car remained in our garage for the next couple weeks while we were on vacation. Once home, I drove the car (knocking all the way) to Firestone where they diagnosed the issue as a probable bottom end engine connecting rod failure, noting they had seen at least five or more Kia Sorentos with the same problem, then proceeded to pull up the NHTSA recall for 2011-2013 Sorentos with engine failure relating to bottom end connecting rods. The car had barely made it to Firestone (where the engine died completely) and had to be towed to the jim sipala Kia dealership in West chester, pa, where the car had been purchased, used, in 2014, with about 16,000 miles. Sipala Kia diagnosed what Firestone had suspected but refused to do anything B/C the VIN # of my car did not match those in the recall, even though it was the exact same issue, which they did not deny. The issue my car has falls under the NHTSA safety recall #17V224000, recall date 3/31/17, wherein the consequence of this issue is noted as 'bearing wear may result in the engine seizing, increasing the risk of a crash.', which is exactly what happened to me.

- West Chester, PA, USA

problem #265

Sep 092019

Sorento

  • 80,000 miles
The vehicle has high oil consumption, roughly one quart of oil per one thousand miles driven. Quick searches online have revealed this is a common problem.

- Montville, NJ, USA

problem #264

Sep 082019

Sorento

  • 108,804 miles
Bearing wore out and caused my block to break

- Redkey, IN, USA

problem #263

Jan 302019

Sorento

  • 86,000 miles
There is I recall on the same year make and model of my car except the engine they say is the or cylinder and not the 6 but I have had a blown head gasket since I bought a car from a dealership certified pre owned and still paying on it however my call gets so hot that I have to pull over a lot to let it cool off and I put alot of money in antifreeze and water. They will not work with me at Kia dealership they are saying theres no recall on the V6 only 4 cylinder and I dont have $3200 to just pay for it to be done. Because of the same side of the head gasket being blown as the recall on the 4 cylinder as for that the recall is made because of catching fire because the head that is blown in the recall is same one as mine against the fire wall and it gets super hot like it's gonna catch fire at your feet on the inside like the 4cylinders

- Marietta, GA, USA

problem #262

Jul 242019

Sorento

  • 55,448 miles
When I was driving my 2013 Kia Sorento down the highway the engine started to rattle and I was losing power it would not go when I step on the gas their was no check engine light or anything on the the dash lighting up saying their was something wrong with the engine when it quit running only then the dash lights came on after it already died I was only going 50 mph it is a good thing it did not die at the intersection this car only has 55,448 on it and I was told by the Kia dealership that it will need a new engine that will cost over 6,000 dollars to fix it. The service department at the dealership has not provide a copy of the service order stating what is wrong with the Sorento, even though we have requested one to send with this correspondence several times. I called Kia and they were no help at all. They make unsafe cars and will not help you at all. Do yourself a favor and do not buy a Kia.

- Leavenworth, KS, USA

problem #261

Aug 182019

Sorento

  • 89,515 miles
The engine stalled while driving on the freeway. Check engine light came on after the car lost power. We had to pull onto the shoulder of the road and the car was towed to the dealership. No warning lights of any kind came on prior to the engine stalling. Kia claims the oil was low but no check oil light ever came on. The scheduled maintenance plan was followed precisely and is up to date. Kia has a faulty engine oil pressure warning light, causing engines to stall while driving.

- Ammon, ID, USA

problem #260

Aug 232019

Sorento

  • 69,000 miles
Around 60,000 miles, my Kia Sorento is losing oil without any signs of leak or burning. Just disappearing. Have completed 3 total 1,000 mile oil consumption tests at Kia of West chester, pa and I have asked them to start a claim. It is losing at least a full quart after 1,000 miles. I continue to check oil, purchase quarts and am anxious with concern over the legal issues driving a vehicle with engine recalls and the chance of losing a life due to engine and connecting rod malfunction. 2nd owner and purchased Feb. 2017 from ardmore Nissan (ardmore, pa).

- Phoenixville, PA, USA

problem #259

Jul 212019

Sorento

  • 100,000 miles
I have a 2013 Kia Sorento. While driving down a city road the car only moving 45 mph every light on the dash started to blink, steering wheel began to become difficult to turn and car eventually stalled on side of road. Car had to be towed to home and then towed to Kia dealer of stonecrest in lithonia, ga. The car was given a diagnostic that for it to run the alternator needed to be replaced. Alternator was replaced at a cost of $1,056. Drove vehicle home and drove onto highway later that evening where I heard knocking noises, sensor lights flashed. The car began to smoke and steering wheel locked. I was alone on busy highway at night in between exits and my husband and the tow truck struggled with pinpointing my location. This was very scary with cars driving at 70+ mph past me and my hazard lights were losing power.had to have car towed once again. Kia now says the engine needs replaced and asking for 6,000. Kia has history of engine recalls but claim my VIN is not included in recall so they will not replace. Vehicle only has 100,000 miles and has had consistent oil changes. Now I'm stuck with a pricey repair on a vehicle that is not paid off. This situation is dangerous and appears to be a common trend with Kia vehicles.

- Snellville, GA, USA

problem #258

Aug 072019

Sorento

  • 110,000 miles
Rear main oil seals leaking causing engine problems

- Cleveland, OH, USA

problem #257

Jul 042019

Sorento

  • 130,000 miles
I was driving home and stopped at a red light when the car completely died. I had aaa come out and they said the battery was like new and the oil was good, so they towed it to a dealer who told me the engine seized. They could not find a reason why the 6 year old cars engine just randomly seized. I found out they're recalled for that. However Kia is saying my particular car is not covered and wants to charge me $6,800 to put a used engine in. I still have over a year of car payments and no car. I use my car everyday for my job.

- Laurel Springs, NJ, USA

problem #256

May 302019

Sorento

  • 110,000 miles
While driving in the expressway, the car stopped abruptly. Every light that can possibly come on was on. I was able to slowly pull over out of heavy traffic with the hazards on. I had it towed to a repair shop where they diagnosed it as being a ceased engine. I immediately called Kia. Initially, they agreed to repair it. Two days later, they called and said it didn't call under the perimeters of the recall. Today, the car still remains at Kia service waiting on them to change their minds and repair it.

- Lansing, IL, USA

problem #255

Aug 022019

Sorento

  • 89,443 miles
Engine stalled. Driving 55 mph on flat highway road at 9:20 pm et check engine light came on, engine stalled, I coasted to a stop, put in park, restarted the engine. Oil dipstick shows full. 89,443 miles. 2nd time in less than 7 days it stalled.

- Youngsville, PA, USA

problem #254

Jul 122019

Sorento

  • 163,000 miles
On July 12 I was driving down a very busy interstate in another state when my engine started knocking once I got off exit. The car was shaking very badly. It made me very afraid that I was gonna cause an accident. Once I got off exit I attempted to pull over to a parking lot but the car completely cut off in the middle of traffic and would not crank. Car was towed to shop and was told that engine had seized. I have done every recall sent to me and have kept this car well maintained since it is my only means of transportation. I have read numerous complaints dealing with the same thing. My vehicle only had 163,000 miles on it. I think this needs to be investigated.

- Winnsboro, SC, USA

problem #253

Jul 292019

Sorento

  • 53,000 miles
2013 Kia Sorento, knocking in engine. Kia says it needs a new engine. They did last 3 oil changes with no issues reported. They put a claim in for warranty and warranty company is being difficult with approval. Car has had no issues, bought new with 100 miles. Was in motion on highway. Apparently no recall on my vehicle. If engine had blown on highway it could have caused a crash with injury and or death.

- South Windsor, CT, USA

problem #252

Jun 152019

Sorento

  • 108,227 miles
My 2013 Kia Sorento with only 108,000 miles and excellent maintenance records suddenly blew a rod from the engine block. This is extremely dangerous and scary and never have I had to replace an engine in a car with such low miles. I would please like you to investigate my specific engine failure to see if it aligns with the multitude of other recalls that the 2013 Kia Sorento has issued. My car just stalled at a red light... 3 ignition lights came on... oil pressure, battery and check engine. I turned the car over and it started. It was making a horrible sound so I pulled immediately over. The engine had already failed. I cannot understand this at all as I am religious with oil changes and maintenance. Please investigate further.

- Acton, CA, USA

problem #251

Jul 172019

Sorento

  • 55,536 miles
I have a Sorento that does not even have 60K miles on it. The car is a 2013, I bought the car less than 1 yr ago and after having it for 7 months, I being told by the mechanics at the facility that the car needs a new engine. The car broke down in the middle of the highway while I was on my way to work.

- Norristown, PA, USA

problem #250

Aug 212018

Sorento

  • miles
A knocking noise was heard from the engine and vehicle was taken in to repair because of recall. Dealership refused to correct the needed repair. Eventually, the noise increased in frequency and engine failed. My husband was driving the vehicle on the highway when engine failed and vehicle came to a complete stop.

- Glenn Heights, TX, USA

problem #249

Jul 152019

Sorento

  • 140,000 miles
I have always kept up on my regular maintenance and just had a fresh oil change 500miles ago. Then all of a sudden during regular driving at 50mph the engine starts knocking and losing power. Told it is going to need a new engine and Kia isn't including these Sorentos in the engine recall because they were made at a different T location, but obviously there is manufacturing errors since so many people are experiencing the same things. Don't buy Kia

- Ashville, OH, USA

problem #248

Jul 012019

Sorento 6-cyl

  • Automatic transmission
  • 97,000 miles
The contact owns a 2013 Kia Sorento. While driving on the highway, the engine overheated. The contact pulled over and called an independent mechanic who diagnosed that the engine seized. The contact stated that the vehicle was well maintained with regular oil changes. The vehicle was towed to herb chambers Kia of burlington (93 cambridge St rte. 3A, burlington, MA 01803, (781) 202-3456) and they stated that there were no recalls. The contact stated that the dealer rudely referred her to the manufacturer. The dealer stated that they would charge the contact for the initial diagnostic testing. The manufacturer advised the contact to go back to the dealer and was informed that they would not charge for the diagnostic test or repairs. The contact stated that they would call back. The failure mileage was 97,000.

- Woburn, MA, USA

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