10.0

really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,398 miles

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« Read the previous 20 complaints

problem #195

Dec 172018

Sorento

  • 99,400 miles
Driving fine, came to a stop sign, stopped, push accelerator and engine revved to high rpms but did not move. Vehicle began to move but lacked power. About 150 yds up the road, all dashboard lights came on and vehicle shut down, leaving vehicle half way in the road on a steep, blind hill. 37 degrees outside- vehicle would not start. Four year old child in the car as well

- Sterling, NY, USA

problem #194

Sep 102018

Sorento

  • 115,500 miles
The contact owns a 2013 Kia Sorento. The contact stated that while driving at an unknown speed, there was a burning odor coming from the cabin of the vehicle. The vehicle was taken to the local dealer fenly Kia (5325 West sahara ave las vegas, nv 89146) who was unable to duplicated the failure. Approximately 3 weeks later after restarting the vehicle, a whining noise was present and smoke came from under the hood. The vehicle was towed back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,500.

- Las Vegas, NV, USA

problem #193

Nov 032018

Sorento

  • 85,000 miles
The contact owns a 2013 Kia Sorento. While driving 45 mph, the check engine indicator illuminated and the engine exploded. As a result, the vehicle caught on fire. The contact also mentioned that pieces of the engine shot out from underneath the vehicle. The contact extinguished the fire. There were no injuries. Neither a police nor a fire report was filed. The vehicle was towed to dennis dillon Kia (9501 w fairview ave, suite B, boise, id 83704, (208) 314-3403) where the contact was informed that the vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 85,000.

- Garden City, ID, USA

problem #192

Oct 012018

Sorento

  • 70,000 miles
Every time I get an oil change there's no oil in my car there is also no leak at all I've always got my oil change early or on time

- Vancouver, WA, USA

problem #191

Nov 152018

Sorento

  • 140,000 miles
Vehicle is consuming an inordinate amount of oil and experiencing a loss of power.

- Wallkill, NY, USA

problem #190

Oct 272018

Sorento

  • miles
This is the second time this has happened. I was driving down the highway and was turning onto an off ramp and the car have put a loud screech and all the lights flashes on and the car died. It wouldn't turn over and I had to get it towed to my house because it was a Saturday. Monday I called Kia and they said have it towed to us and we will look at it. This has been a recurring problem since I bought the car just less than 2 years ago. Last time it went to Kia it cost me $1500. This should be covered under the engine warranty or nation wide law suit that's going on.

- Ringoes, MT, USA

problem #189

Oct 192018

Sorento

  • 132,500 miles
Suddenly developed a cyclic knocking in the engine especially at start up and initial acceleration. Was driving the vehicle on the interstate when engine seized and car shut down.

- Indianapolis, IN, USA

problem #188

Sep 012018

Sorento 4-cyl

  • 33,000 miles
The contact owned a 2013 Kia Sorento. While the vehicle was parked running and, it caught on fire. From the fuse box. The fire department was not notified. The contact extinguished the fire with a fire extinguisher. There were no injuries and a police report was not filed. The dealer (matt taylor Kia, 2784 N columbus St, lancaster, oh 43130, (740)-204-6590) was contacted to schedule a diagnostic appointment. The manufacturer was notified of the failure. The failure mileage was 33,000. Consumer stated car was parked when smoke started coming out of the car. Updated 02/01/19

- Canal Winchester, OH, USA

problem #187

Sep 132018

Sorento

  • 60,000 miles
Twice my vehicle has lost power. I am driving normal speed down the interstate when the engine light comes on and the acceleration drops dramatically with no warning. Extremely dangerous on an interstate when you speed drops from 70 to 40 with no warning. Have had it fixed once and it has happened again.

- Wilmington, DE, USA

problem #186

Oct 032018

Sorento

  • 102,000 miles
My engine oil is disappearing. The dealer has checked twice and found no evidence of leak or signs of burning oil. After 2000 to 2500 miles the engine is completely out of oil with no oil light staying illuminated. The oil light blinks for a second and goes off and would be very easy to miss. I feel that this is directly related to the non collision fire issue that this same engine is having. If I were to not see the oil light blink, the car could be driven home and have a major failure. All maintenance except one oil change has been done by two local Kia dealers and at proper intervals. I have owned the car since new.

- Raleigh, NC, USA

problem #185

Jun 152014

Sorento

  • 20,000 miles
The contact owns a 2013 Kia Sorento. While driving low speeds, the vehicle constantly stalled without warning. The dealer (doug smith kay, 495 w main St, american fork, ut 84003, 801-692-4390) was unable to provide a permanent remedy to repair the vehicle; however, they recommended that the battery be replaced. The contact replaced the battery, but the failure continued. The vehicle was not included in nets campaign number: (engine and engine cooling) or manufacturer service campaign: SC-106, but the failure continued. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

- Saratoga Springs, UT, USA

problem #184

Oct 102015

Sorento

  • 7,500 miles
Takata recall, 2014 Kia Sorento lists power when I accellerate. Sorento is very sluggish when driving down the highway it seems to jerk and lose power. This sluggish feeling happens almost daily, even if I have a tune up completed and all new filters. I have also tried different brands of gasoline to try and help with this issue. Nothing seems to help. I am very concerned also about the mount of heat the engine gives off. The heat coming from the engine is so hot you can barely stand by the car.

- Metter, GA, USA

problem #183

Apr 132018

Sorento

  • miles
The when is in motion or driving it feels like dragging and looks like it wants to change gears but it don't when it needs too. I am scared this can be one of those cars that are getting in fire I am always having the kids in this car what can I do.,.. and is an ongoing just very worry

- Hialeah, FL, USA

problem #182

Aug 032018

Sorento

  • 135,000 miles
While driving on congested highway at ~40 mph, the engine suddenly locked up and vehicle abruptly stopped. Diagnostics from dealership validates the engine had a major mechanical failure. Dealership also validates vehicle was highly maintained. Other Kia Sorento 2013's have been recalled for same problem. However, this VIN has not been recalled yet. Please review.

- Rutledge, TN, USA

problem #181

Jul 012016

Sorento

  • 80,000 miles
No oil leak but every oil chang there is no oil steering is just not right

- Vancouver, WA, USA

problem #180

Jan 222018

Sorento

  • 86,896 miles
In Jan. 2018 while driving on main road there was a noise coming from the engie.. oil had just been changed in Dec. Shortly after hearing noise the battery light illuminated and the car cut off on me in traffic. Was able to get the cr to restart to lill over out of the middle of the road. When I opened the hood there was smoke coming from the oil dipstick area. I had the vehicle towed to my home where I then contacted Kia and had them tow it to the nearest dealership. I was told by Kia that there was a recall on the 2013 Sorento gdi engines. Kia suspects a blown engine at only 86,896 miles but my VIN was not included in the recall because it's the 2.4L DOHC engine... the vehicle is currently stil not running... I purchased this vehilce in March of 2017.

- Jacksonville, FL, USA

problem #179

Sep 182018

Sorento

  • 64,090 miles
Takara recall, Monday September 17,2018 my kids read bright to a Kia dealership for an oil change before leaving for a trip the following day. Tuesday September 18,2018 were left for our trip from Missouri to Florida for a vacation. My car had only 63,700 miles on it. We got into Mississippi and stopped for gas. A few miles down the road I heard a noise in the engine, we stopped to see if maybe we had just got bad fuel and treated it for that and checked the oil, all seemed fine except for the noise in the motor. We got 5 more miles down the road and my engine made a very loud grinding noise right before our check engine light came on and my husband felt parts falling into the oil pan and we lost all power in the vehicle and we were barely able to pull off the highway. We sat in a ditch in the middle of Mississippi in the 92 degree heat with my little sister in the vehicle and decided to try and get a tie truck. 45 minutes to an hour later we finally got one there and when he tried to start my car it would crank and fire but did not sound well so we immediately shut it back down. We got the Kia to the dealership and they told us our motor was completely done and needed to be replaced. Now we are still waiting for a call back to see how long the motor will be on back order and when we will get our car back. I don't even know now if I want to put my child back into this vehicle for fear that it could hurt or even kill us. My husband is a 3 time liver transplant patient and a kidney transplant patient from birth until recent. This was not a very good situation to have him in in that kind of heat in the middle of a state we don't know anything about. Luckily we had just stopped at a gas station so he had some water to drink. This is not the first or last incident with this vehicle and a recall needs to be put out a.S.a.P before someone is hurt or killed.

- Springfield, MO, USA

problem #178

Sep 082018

Sorento

  • 109,000 miles
The contact owns a 2013 Kia Sorento. While driving, the check engine, oil, and battery sensors suddenly illuminated. After stopping the vehicle and turning the engine off, the vehicle could not be restarted. The vehicle was towed to the local dealer (Kia of aberdeen, 4702 sw dr, aberdeen, tx 79606) where it was diagnosed that the engine seized and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 109,000.

- Austin, TX, USA

problem #177

May 202018

Sorento

  • 120,000 miles
The contact owns a 2013 Kia Sorento. While driving 55 mph, the contact heard a loud noise under the hood of the vehicle. The contact was able to coast the vehicle onto the road shoulder where it was towed to an unknown dealer. The dealer diagnosed that the engine failed and needed to be replaced. The dealer did not disclose what caused the engine failure. The manufacturer was contacted and stated that they would assist with the engine replacement. The contact stated that the vehicle had been at the dealer waiting for a new engine for over four months. The vehicle was not repaired. The failure mileage was 120,000.

- Apopka, FL, USA

problem #176

Sep 022018

Sorento

  • 89,000 miles
While driving to tucson from mesa on interstate 10, my engine started making knocking noises and lost power, thereby stalling by the roadside. It has 89,000 miles on and has been meticulously maintained with regular oil changes. I towed it to my mechanic who said the vehicle had suffered a catastrophic engine failure with metal shavings from the failed bearing all visible on opening the valve cover. He suggested I contact Kia to see if this engine was part of the recall SC 0147 which is a recall due to this kind of failure from a manufacturing defect. After investigating, Kia denied my request stating this particular engine was not under recall and therefore could not have suffered this same defect. They refused to tell me when and where the engine was manufactured was manufactured, in my attempt to link the engine with those under recall, just stating it was not part of the recall. I therefore have to meet the cost of replacing a whole engine that my mechanic believes suffered the same manufacturing failures as the the ones recalled. This is not fair.

- Mesa, AZ, USA

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