10.0

really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,398 miles

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« Read the previous 20 complaints

problem #35

Jan 292014

Sorento

  • 22,000 miles
I have a 2013 Kia Sorento that I bought brand new with only 8 miles on it. I was at a stop light and my car lunged forward as if someone hit us from behind but there was no one there. So when the light turned green we started to go and noticed we had no power and the check engine light was on. We were able to get to the side of the road and turn off the car and called aaa and the dealership telling them what happened. So once it got there the service tech and it probably was the computer and it needed to be updated. I stayed there for about 1 hour while they did the update and then they test drove it and the check engine light came back on. So then they said it was the throttle body so they replaced it and test drove it again and the check engine light came on again. So they found that it was the PCM. Not totally sure what that is. He says it was 1500$ part in the computer that was malfunctioning. But they had my car for a week doing the repairs and now is running good. They also have me a rental car. So in all the dealership did a good job fixing my car and wouldn't stop until it was fixed right.

- Apple Valley, CA, USA

problem #34

Jan 162014

Sorento

  • 22,171 miles
Driving through neighborhood approximately 25 to 30 mph, vehicle suddenly screeched to halt (I did not depress the brakes), engine light came on. All parts of vehicle were disabled (unable to steer, start, etc.) I was thrown forward despite seat belt on due to sudden and complete stop. Thankfully, I was the only vehicle in the roadway at the moment. After several minutes of no response from vehicle with ignition issues, I was finally able to restart and continue my drive, as well as contact dealer for appointment to 'repair' this rampantly unsafe 2013 Kia sorrento engine issue. I purchased this vehicle new in February 2013 with the notion that Kia has a 5 star safety rating. After this incident and after reviewing other eerily similar complaints, I vehemently disagree with the rating. This is an extreme safety hazard. I drive to and from patient's homes for a living, often traveling freeways and in remote areas. I did not notice any issues with motor prior to 'computer upgrade' requested at last visit to dealer. I am hoping that Kia resolves this obviously rampant issue before serious injury or death results from this problem. I will no longer Transport my children in this vehicle until Kia can remedy this situation. I am taking in to the same dealer who did 'upgrade' today to 'repair' if possible. I will also be contacting Kia via phone and email contact as well as the dealer from whom I purchased my vehicle. All need to know that this engine failure issue is serious and could be fatal if not dealt with soon.

- Salem, OR, USA

problem #33

Nov 272013

Sorento 6-cyl

  • 17,500 miles
I was stopped in the left turn lane waiting for traffic to pass so that I could pull into a shopping center parking lot when suddenly everything shut off. I had first noticed the radio had shut off and then I realized that the entire engine had shut down as I could not move the vehicle. After putting the vehicle in park and turning the ignition off and the restarting it, I was able to resume driving. As this was the day before thanksgiving, I was not able to take the car to the dealership until the Saturday after thanksgiving. Similar to others here who have made complaints, the automotive technicians at the dealership were not able to find anything wrong with the car even after test driving it and having it connected to the computer. The problem has not occurred since taking it to the dealership. I thought that maybe this was just a fluke thing until I read all of the complaints here. Kia really needs to find out what the issue is with these vehicles before someone gets seriously injured or killed.

- Laveen, AZ, USA

problem #32

Dec 052013

Sorento 6-cyl

  • 40,000 miles
About 6 months ago when my radio turned off and wouldn't turn back on. I took it into the dealership and they said that it must have been a one time thing because they we not able to duplicate the problem again. I went with it as this is the 3rd Kia I have owned. On 12/5/13 I went to turn my car on and it didn't start, I waited a few seconds tried again and she started. The very next day 12/6/13 I drove to la with my son and on my way back down (90 miles away from home) the radio went out again and my car felt very sluggish. I couldn't call my husband as my bluetooth is connected to my radio and I was already on the road when the radio went out again. Now today 12/11/13 I was driving on the freeway to a doctors appointment. As soon as I get off the freeway I am at a stop sign, I stop. When it is my turn to go is when my car decides to completely shut down! all the lights flickered, the radio went out and my car was still stuck in drive, on a slight hill. I immediately put my hazard lights on, put the emergency break on as I didn't want my car to roll backwards. After trying to restart my car about 4 times I was finally able to put the car in park and restart the car. But she was shaking the entire time until I finally parked the car and went to my appt. I purchased this car for safety as I have never had a problem with any of my other Kia's. I will be taking it in to the dealership tomorrow and see what they say. After reading all of these complaints from people with the same exact issue I am looking at Kia to recall this car. They shouldn't wait until a fatality occurs to rectify this issue. I live the California so after 3 times for the same reason it will fall under the lemon law but my concern is the safety of everyone else especially my 3 children that I am constantly transporting, and myself on my 140 mile drive daily. Please recall this vehicle!

- Murrieta, CA, USA

problem #31

Nov 202013

Sorento

  • 14,747 miles
While driving in parking lot and breaking the engine stopped, engine light came on. Car would not restart. Took multiple tries to get gear shift into park. Engine finally restarted. Took in to dick hannah dealer to check codes, after 2 hours they could find nothing and had not heard of the problem. Apparently they don't have internet access where this NHTSA site reports 14, now 15, of the same instances. This is a very unsafe situation & the dealers don't know about it........really. This is our first and probably last Kia. This vehicle has had the electronic throttle failure while driving, faulty back seat latch, leaky power steering fitting draining most of the fluid out.

- Vancouver, WA, USA

problem #30

Oct 192013

Sorento 6-cyl

  • 11,400 miles
2013 Kia Sorento LX - V6 AWD purchased 3/2013. On 10/19 at 11.5K miles on vehicle the transmission slipped and then lost most function at 45 mph. Car limped home with check engine light on and spewing fluid.he next morning (sat)called Kia roadside service and had car towed to nearest dealer. The dealer took vehicle and notified me later in the day transmission would be and ordered on Monday. I was notified that car would be repaired with new trans and car would be ready on wed. The dealer called me a said the water pump was corroded and was out of coolant. A water pump was replaced and trans. I picked up the car on thurs and noticed fluid under the car the next morning. Took the car back to the dealer the next morning, he stated they overfilled and now the problem solved (fri) Y confidence shaken and not feeling safe, I traded in the vehicle (got fair market value),for a leased newer model. I have lost $7,000 for owning the vehicle 7.5 months, with 11.5K miles. I am arguing with Kia motors foursome compensation, but their attitude is they will not do anything, suggested dealer discussion. I am continuing a dialoguewith Kia, they need to be responsible.

- Montville, NJ, USA

problem #29

Oct 302013

Sorento

  • 11,590 miles
The vehicle lost power when driving on the highway and check engine light came on.. I was lucky to stop the car on the road side. Turned the vehicle off and restarted the car but the check engine line said not go off.drove the car for about a mile and lost power again. Repeated the same step and restarted. Reached home. This vehicle has had several problems, purchased the vehicle new with 10 miles. Last month the fan was not turning off even after turning off the vehicle. Today's incident could result in an accident if I was on the left lan.

- Lexington, KY, USA

problem #28

Apr 252013

Sorento

  • 1,000 miles
We purchased the 2013 Kia Sorento AWD 2/2013 w/300 miles on it. At the end of April, we went to death valley (round trip was approx 350 miles.). when we returned to town, we stopped at the grocery store to pick up supper supplies. After shutting the vehicle off, being in the store for approx. 30 minutes, & then came back out, when we turned the vehicle on, it sounded as though it was only hitting on half the cylinders. We immediately cut the vehicle off, waited a couple of minutes, and then turned it back on. It seemed fine. We figured it was probably a fluke. Right after this happened though, I notice a huge decrease in my fuel mileage. Before this happened, I was getting 18/19 mpg/city and 24-34 mpg/hwy (depending on how far I went, out to death valley w/no stops, we got 34). Now I was lucky to get 13/14 mpg/city and 16-18 mpg/hwy. We took it to the Kia garage, but there wasn't much they could do because it wasn't throwing any codes. We suffered with paying more for gas for 6 months until we went for an oil change in Oct and the dealership told us there was an "ECM" update. After they shared with us that it could potentially help w/the fuel mileage, I was ecstatic! it went right back up to where it had been previously! then, the thing with the ignition happened again! only worse this time, just a few days ago! my fuel mileage went back down to what I shared above. We took it back to the dealership and after them trying all day to replicate what happened (which took months for it to happen w/us), they finally did the update, again. My fuel mileage is back up to where it should be. I want to be happy, but I am concerned this will happen yet again. There have been to other noticeable issues that I have shared in other sections. One about vibration while in neutral/park & one about the vehicle not starting after pressing the ignition button.

- Henderson, NV, USA

problem #27

Sep 232013

Sorento

  • 22,000 miles
Driving vehicle on highway, suddenly lost power, would not accelerate. Stopped in breakdown lane, shut vehicle off and restarted. Vehicle ran ok but check engine light was on. Due to vacation took vehicle to dealer on 10/8. service manager said there was a recall for ECM and based on code from vehicle that was probably the problem. When I asked why I was not notified he said because it was not a safety issue"???" to me loss of power on the highway is a safety issue. Now, 10/16 my wife confronted the same problem and on the highway which she said caused a real safety problem, she was in the middle lane and cars were bearing down on her until she could finally move over into the breakdown lane. Again, she was able to restart the vehicle and very anxiously able to get off the highway. After stopping and restarting two more times she was able to make it home with the check engine light on again. Upon seeing other similar complaints on the web, I am going back to the Kia dealer to try and get this fixed, however, I think that the NHTSA needs to force Kia to do a recall to fix the problem before someone gets seriously hurt on the highway, the service manager at the dealer is at a loss as to what may be causing this condition but it is obviously a problem others have encounted.

- Onset, MA, USA

problem #26

Apr 302013

Sorento

  • 21,000 miles
In April 2013, we were driving normally at approximately 30 miles an hour when the accelerator went out and all of the engine lights came on. The steering wheel locked and we just had to wait for the car to stop. Brought it in and they worked on the throttle. Last week, it happened again. Kia dealership was not helpful at all. They screened the car and said they couldn't find a problem. They did no repairs, but reported that they had to do an ECM upgrade. Contacted the Kia headquarters regarding this matter and indicated that there has to be a problem if the same issue has occurred twice in a span of several months. We also informed them that we felt the car was unsafe and they opened a case to note the issue. We have children, and this is a serious risk. We just got the car in April of 2013.

- Carson City, NV, USA

problem #25

Sep 112013

Sorento

  • 14,887 miles
Have a 2013 Kia Sorento. Purchased used end of May 2013. Wife noticed at times the vehicle would stall or shutdown with the engine light on. Happened again 09/11/2013. Took it the Kia place and they did the following: Cause: SA153 xma vq ECM upgrade cause: Found P2111 throttle actuator failure 28325R1A vcm motor assy ( theta eng ), R&R 1 - 35100-3C700 etc-actuator 1 - UM040-CH010 throttle pl & ind cl they claim this resolved it....we will see!

- Alpharetta, GA, USA

problem #24

Sep 082013

Sorento

  • 5,880 miles
The contact owns a 2013 Kia Sorento. The contact stated that while traveling at various speeds, the vehicle suddenly stalled. The contact also mentioned that the vehicle failed to respond to acceleration attempts. The vehicle was taken to the dealer where the failures could not be replicated. The vehicle was not repaired. The manufacturer was not contacted about the failures. The failure mileage was 5,880.

- Aliso Viejo, CA, USA

problem #23

Jul 172013

Sorento

  • 11,786 miles
I was approaching a red light and applied the brakes quickly as I was going too quickly to stop at the stop line if I had not. I was only going about 20-25 mph. As I applied the brakes the car shut off. I was unable to place the car in park for a couple of minutes and the car did not respond at all. After I blocked traffic for a couple of light changes and cars were honking, I was able to place car on park and restart it. It has not happened since. I recently noticed a high pitched but very low sound while driving at first I wasn't sure where it was coming from. I am due for an oil change so I will let the dealership know when I take it in soon.

- Ridgewood, NY, USA

problem #22

Aug 052013

Sorento

  • 22,000 miles
I bought 2 brand new Kia's and one being a 2013 Sorento in November 2012. Yesterday, on the fwy during rush hour I was in the fast lane when my emission light went on and I was losing speed (going up hill). Luckily I was able to make it to the shoulder. I turned the car off, sat for a few and started the car. I was able to drive off the fwy and pull over. I was able to use the navigation system to find a local Kia dealer that was 2 miles away. It was discovered that they needed to replace my throttle and was told that this shouldn't happen till after the car is over 100K. I'm very grateful that the mechanic stayed to fix my car as it was 4:45P and they leave at 5P and I was still 40 miles from home. This is the only issue I've had with my car other than either my key fob not working properly or the rear trunk door has a malfunction; I'm unable to use the key fob to electronically open the rear door. It has never worked since purchasing the vehicle, I just haven't had the time to drop the car off and be without a vehicle for the day on something that is minor.

- Anaheim, CA, USA

problem #21

Jul 172013

Sorento

  • 13,600 miles
My 2013 Kia Sorento engine shut off while driving about 20 mph. I was able to pull over to the side safely. I was able to start the car and drive off. My husband drove the car about a week ago to pick me up from work and the engine shut off again. He was on the freeway but he was only driving about 30 mph in traffic. He pulled over shut the car off. He turned the car back on put it in gear, but the car would not go. Yesterday and today it happen twice.

- Aliso Viejo, CA, USA

problem #20

Jun 122013

Sorento

  • 30,556 miles
I had just purchased the vehicle about 2 weeks ago. It was used but only had 29875 miles. As I was driving on the road preparing to stop at a light the engine shut off and the check engine lights turned on. I lost power steering, luckily I was next to a burger king and was able to coast into the parking lot. As soon as I stopped I put the vehicle into park and was able to start it up again. I had brought it into the dealership and they kept it for the day, but told me that they could not duplicate the problem and the diagnostic revealed there was no issue. I thought that it might have been just a rare occurrence, but a week later the same thing happened again. Both times my 4 month old son was in the vehicle. I have brought it back to the dealership and told them to keep it as long as they need to fix the problem. I don't want it back until it is fixed. I hope Kia does the right thing and recalls the vehicle before someone gets seriously injured.

- San Jose, CA, USA

problem #19

Jun 032013

Sorento

  • 9,000 miles
On 6/3/2013, pulling into a gas station the car engine just shut off. Couldn't steer the car or break. Put it in park and restarted. On 6/18/2013, slowing down for a pedestrian and coming to a stop the engine shut off. Put it in park and restarted. When I restarted it my seat cooler turned on automatically. Car is at the dealer right now, over night because they cannot diagnose it without it happening to them. I purchased a brand new car so I wouldn't have to go to the mechanic, now I don't even want the car if I have to worry about my safety and the safety of others every time I drive it. I hope Kia makes this right and finds the problem or recalls the car.

- Sacramento, CA, USA

problem #18

Jun 162013

Sorento

  • 11,400 miles
While driving home from a weekend vacation, with roughly 130 miles remaining of the trip, running at 70-80 mph on expressway, the car lost RPM, stalled, and would not accelerate. This happened at roughly 2:15pm. I had to pull over to the side of the road, crossing over 2 lanes of expressway traffic, while coasting, with my wife a 3yr old child in his car seat. I turned the car off and restarted the car in which RPM's were back and car was running. We stopped at my wife's parents and looked up engine stalling issues on the 2013 Kia Sorento. I was shocked at what I saw. There are multiple entries, with individuals with the exact same issue. In reviewing their claims, it appears that mechanics are having issues identifying and fixing the problem. Are our way back from parents, this happened again at 4:45pm, and a third time at 5:06pm. We stayed in the furthest right lane and safely pulled off. The check engine light is on. Since it is Sunday, and the dealer isn't open, the car will be brought to the dealership first thing in the morning tomorrow. This car was just brought to the Kia dealership last week to have front suspension work done, due to jerking and clicking effects, for no accident reason, nor any reason at all, as well as a faulty volume control on the steering wheel. Very disappointed in Kia and this vehicle, and we will be taking action to have this situation rectified.

- Montgomery, IL, USA

problem #17

Feb 012013

Sorento 6-cyl

  • 4,000 miles
While driving my vehicle at about 10 mph on the expressway/street, my car just shut off for no reason and the engine light went on. I had to restart my vehicle. Sometimes, when at a stance, the vechicle shakes a little as if it wants to shut off. I'll restart it and it seems to help a little bit. I am extremely concerned as the car has shut off on me at least 5 separate times. I feel this is a hazard for my four year old son and I. please look into this serious matter. Thank you!

- Skokie, IL, USA

problem #16

Mar 092013

Sorento 6-cyl

  • 9,000 miles
We leased 2013 Kia Sorento in Aug 2012 after driving few months engine starts to shut down by it self, the first time shuts down on my driveway, I didn't contact dealer at that time, after few months I was driving on street and engine shuts down again and I couldn't put the car in park to start the engine again, called aaa tow truck to tow the car to dealer, after few days the couldn't find any problem but dealer contacted Kia center for help and they changed parts and hoping everything is fixed but after few months the problem start again and engine shuts down again and again and again almost five times in one month, the last time engine shuts down when my wife was going to drop off our kids at school and all the cars stopped in the morning rush hour, they were panicked and we contacted dealer again for second time and took the car in for repair, after few days test drive and test everything they couldn't find anything and they did connect a recording device to our car to record the fault or code when engine is shutting down, this is inconvenient all the wires are hanging from that device. We explained this issue to dealer service manager, sales manager and it is high safety issue, I am wondering if those managers will drive this car or their family will drive this car around, it is very easy to tell us we couldn't find anything, thank god we didn't involve in any accident but if happens I am wondering what kind of answer will get from dealer. So we are going to drive around and next time will be third time and by California lemon law they have to take this car away and return our money or give us a new car.

- Glendale, CA, USA

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