10.0

really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,398 miles

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« Read the previous 20 complaints

problem #375

Feb 262021

Sorento

  • 132,091 miles
2/26/21 engine failure cylinder 4 loss of compression possibly due to debri in the engine during assembly. P0304 code misfire in cylinder 4. I have called other Kia dealerships to ask if anyone else had this same issue and they told me yes. Johnstown pa, team Kia where I was towed to informed me of the same issue involving cylinder 4. I was driving to pittsburgh, pa on the pa tp absolutely loss power climbing the mountain. I was going approx 70 mph in the left lane with cars and tractor trailers behind me. Luckily I was able to get to the right side to pull over and check out the codes. I always carry a engine code reader in my car. I had researched the multiple issues with the 2.4 liter engine associated with debri in the engine. I feel this failure has something to do with that. I have done my maintenance on my vehicle since I drove it off the lot in 8/2012. I have all repair and recall records associated with my vehicle, I have done all the recalls associated with my SUV. I have all receipts for oil changes, transmission & front and rear differential changes. I have used bg-44 products to keep my engine valves clean and clear of any deposits. I have used super unleaded to clean the fuel system, at every oil change I pull the throttle body off and clean it thoroughly. There is no way that everything I have done could have caused this failure with cylinder 4. I do believe there is a breakdown in workmanship with this engine. I am having my mechanic tear it apart and check to see if the cylinder wall is scored from debri at the time of assembly and push this back on Kia for reimbursement of the engine. I will update this safety complaint as I find out from my mechanic.

- Inwood, WV, USA

problem #374

Feb 152021

Sorento

  • 106,900 miles
Driving home from 30 mile trip and engine made a big ticking noise then a boom. Lots of smoke coming from hood and coasted to stop. Only has 107K miles. Never had a car do this before. Got it analyze from garage and there is a hole in the engine block.

- New Milford, CT, USA

problem #373

Dec 012020

Sorento

  • 99,500 miles
The contact owns a 2013 Kia Sorento. The contact stated the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to Kia chula vista (540 auto park dr, chula vista, ca 91911, (619) 656-2700) where it was diagnosed with needing the transmission and catalytic converter to be replaced. The vehicle was repaired but continued to experience the failure. The vehicle was taken back to the same dealer and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V750000 (engine) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 99,500.

- Chula Vista, CA, USA

problem #372

Feb 042021

Sorento

  • 133,000 miles
The engine has an oil leak and now a cracked 4th cylinder causing a $638 bill at the mechanic to keep the car running at bare minimum. The engine was a recall replacement and I believe it should be part of the 12/2/2020 recall. This is causing hardship for my family.

- Corinth, TX, USA

problem #371

Feb 032021

Sorento

  • 112,784 miles
I have 112782 miles on this car. I got a check engine light come on and found that had a code P200A.an intake manifold bank #1 problem.after doing research on this it looks like a long ongoing problem with Hyundai and Kia's.4 cylinder and 6 cylinders engines

- Cottonwood, CA, USA

problem #370

Jan 242021

Sorento 4-cyl

  • 153,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that while driving 55 mph, the vehicle stalled. The oil warning light was illuminated. The contact received notification of NHTSA campaign number: 20V750000 (engine). The vehicle was towed to bald hill Kia (1021 bald hill rd, warwick, ri 02886, (844)707-1516) and the contact was informed that the vehicle was over the repair mileage. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 153,000.

- Cranston, RI, USA

problem #369

Jan 262021

Sorento

  • miles
My engine started leaking from the gaskets. In further reviewing the issue was the bolts that hold the engine were all leaking. The engine was totaled.

- Howell, NJ, USA

problem #368

Nov 022020

Sorento

  • 126,000 miles
The contact owns a 2013 Kia Sorento. The contact stated after driving and parking the vehicle, the contact smelled burning oil and an electrical odor coming from under the hood. The check engine warning light was illuminated. The contact notified an independent mechanic who recommended that the oil be topped off to fix the failure however, the failure the persisted. The manufacturer was notified of the failure. The failure mileage was 126,000.

- Tyrone, GA, USA

problem #367

Jan 182021

Sorento

  • 136,000 miles
While driving, my truck stalled while turning into a parking lot. Immediately after the stall, the engine light came on and started blinking, shortly after the battery light came on as well. I parked the car in a safe location to check the vehicle. The vehicle would not turn over. I needed to jump the car several times in order for it to turn back on. The engine light still appears blinking as I drove it to get a diagnostic reading. While driving the car, leaving idle the car would jerk and have a hard time moving back into motion. The code read P1236 knock sensor fault/sensor bad. My car had just come out of Kia two weeks prior in full health. This issue came out of no where.

- Willingboro, NJ, USA

problem #366

Jul 222019

Sorento

  • 135,000 miles
My car is an ebony black 2013 Kia Sorento. On July 22nd, 2019, I was driving the car to atlanta ga and it just came to a deceleration mode and stopped in he middle of the road. I got it towed by aaa and brought it home and the sent it to the dealership. I was called and told by the dealership service department that my engine is knocking and it is gone. I brought the car home and it had been sitting on my drive way ever since, late last year, I saw a news item recalling a litany of Kia vehicles and which I believed mine was inclusive based on the problem they claimed it is developing or had developed and the year models. I called NHTSA today and was told my VIN number is not inclusive. I do not see why a car of less than 6 years old, with 135,000 miles on it without any engine sign will stop in the middle of the road without any check engine sign and warning. I still have the car on the drive way and start it to warm it up. This incident or break down occurred before hogansville exit on the I-85 North in Georgia. Thanks in advance.

- Tuskegee, AL, USA

problem #365

Jan 182021

Sorento

  • 110,000 miles
My engine light went on and I immediately took it to my mechanic. There was no oil in my car, even though the oil light never came on. Two independent mechanics said I need a new engine. Even though my engine has a lifetime warranty due to a class action suit, the Kia dealership said they could not open a claim unless my engine seizes up, which can happen anytime, anywhere. I told them I do not feel comfortable allowing that to happen, and they again said there is nothing they can do, that Kia is no longer covering excessive oil consumption as of Nov. 2020.

- Cumming, GA, USA

problem #364

Aug 012020

Sorento

  • 126,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that an independent mechanic diagnosed that the oil sensor was not operable and the check engine light wa illuminated while operating the vehicle. The failure was caused by an oil leak next to the engine main seal. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was concerned that the engine would overheat and catch on fire. The local dealer was not notified. The failure mileage was 126,000.

- West Bridewater, MA, USA

problem #363

Dec 302020

Sorento

  • 128,000 miles
While driving on highway at about 65 mph loud knocking from engine, then stopped. Shop said that engine had seized

- Easthampton, MA, USA

problem #362

Nov 122020

Sorento

  • 199 miles
My engine light came on (had that ck..repalced the gas cap) then my car begin to make a strange noise. I had it checked out at a ntb and the techician suggested that I take my vechile to the dealership (they were limited to helping). I had an appt at Kia of easton columbus Ohio on 11/12 or 11/13. I recall my car begining to shake while drivingni was on a main busy street leaving walmart on a scale from 1 to 5 the shaking was a 2..it became a little worse...I called my da and said my car is acting really strange I think we should take it now so we did..my car was shaking even worse its at a 5 now and then smokoing some I was on a main busy street as my da followed me to drop my car off. The dealerrship was closed. My mom called the next day and said there is a recall on 2013 Kia sedrento engines however the only info I know is that the enegine was knockin and internal damage.

- Columbus, OH, USA

problem #361

Sep 142020

Sorento

  • 136,000 miles
Was on the freeway going about 60 miles all of a sudden the car completely shuts down without any warning. All of the lights on the dashboard came on. Had the car towed to a repair shop and was told the engine blow. On 9/17/20 had the car towed to a Kia dealer where it had been for the last 3 months now going on 4 months

- Clinton Township, MI, USA

problem #360

Dec 282020

Sorento

  • 123,000 miles
At 123K miles, my engine shut off in the middle of a mountain pass. Restarted with no issues except oil light flashed on then off. Checked the oil and I had no oil, completely dry. I have always done timely maintenance, have hauled a uhaul across country 5 years ago, never burned oil. Had the car checked for oil leaks and there are none. Researched the problem with burning G oil and across the board, regardless of the Kia year, Kia's cars have this problem, yet no recalls or acknowledgement feom Kia that there is a major problem. Dealerships are lying to owners.

- Espanola, NM, USA

problem #359

Jul 152017

Sorento

  • 70,000 miles
The contact owned a 2013 Kia Sorento. The contact stated that while driving at 70 mph, she began to notice a darkish gray smoke emit from the vehicle without warning. The contact immediately pulled off to the shoulder as her husband went to inspect the hood. Upon opening the hood, flames began to emit from engine and the contact and her mother immediately exited the vehicle. The authorities were called to the scene and the fire department extinguished the fire. A fire report and a police report were filed. No injuries were sustained as a result of the fire. The vehicle was towed to an independent tow yard and destroyed. The contact called trophy Kia of carson(22020 recreation rd, carson, ca 90745) where they informed her that they were unaware of such failure and offered no further assistance. Upon investigation, the contact linked her failure to NHTSA campaign number: 20V750000(engine); however, her vehicle was not included in the recall. The failure mileage was approximately 70,000.

- Long Beach, CA, USA

problem #358

Sep 062020

Sorento

  • 150,000 miles
The contact owned a 2013 Kia Sorento. The contact stated that while at a stop light, flames were suddenly present coming from the engine compartment of the vehicle. The fire department was called to the scene and extinguished the flames and filed a fire report. During the incident the vehicle was destroyed. The cause of the fire was not determined. The manufacturer and local dealer jim shorkey Kia located at 1050 pittsburgh rd, union town, pa 15401 were notified of the failure. The contact indicated that the engine was previously replaced under the NHTSA campaign number: 17V224000(engine and engine cooling). The failure mileage was 150,000. Invalid VIN.

- Brownsville, PA, USA

problem #357

Nov 032020

Sorento

  • 108,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that while driving 35 mph, there was an abnormal knocking sound coming from the engine, without warning. Due to the failure, the contact had the vehicle towed to the residence. An independent mechanic arrived at the residence to inspect the vehicle. Upon inspection, the mechanic recommended that the vehicle be serviced by an authorized Kia dealer. The vehicle was towed to stokes Kia (202 S. goose creek blvd, goose creek, SC 29445) to be diagnosed. The mechanic diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and agreed to pay for the parts while the vehicle owner pay the labor cost. Upon investigation, the contact discovered NHTSA campaign number: 20V750000 (engine) which was linked to the failure. The vehicle was repaired. The failure mileage was 108,000.

- Monks Corner, SC, USA

problem #356

Nov 032020

Sorento

  • 89,000 miles
The car has cut while I was driving on a city street, it has cut off while sitting at a traffic light ; it also drags like its pulling a heavy load. As I was driving on the highway the Kia decides to almost cut off, but has a dragging affect to it and the picture of the tires turning comes up; so then I have to pull off the road, cut off the ignition, re-crank the vehicle and the sluggishness or pulling of the vehicle changes to a normal mode.

- Greensboro, NC, USA

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