10.0

really awful
Crashes / Fires:
6 / 31
Injuries / Deaths:
4 / 0
Average Mileage:
71,398 miles

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« Read the previous 20 complaints

problem #355

Nov 012020

Sorento

  • 144,000 miles
I noticed that there is oil leak and soaking of the engine surface by chance when I was replacing the air filter and doing a regular cleaning. Before that I notice a roaring sound coming from the motor when I am driving my car may be 2 months ago. Although there is no warning lights but I am worried about this scenario.

- Carmel, IN, USA

problem #354

Nov 112020

Sorento

  • miles
Oil disappearing no warning light excessive amount of oil use between oil change engine always hot took to dealership told me something about a test I didn't understand how come they couldn't give it one of those diagnosed test

- Peoria, IL, USA

problem #353

Dec 032020

Sorento

  • 130,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that while driving at 60 mph, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to an independent mechanic where they diagnosed the vehicle with engine failure. The mechanic then printed out information about NHTSA campaign number: 17V224000 (engine and engine cooling) which the mechanic linked to the failure. The contact then called NHTSA where she was informed that the vehicle was not included in the recall. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.

- Orlando, FL, USA

problem #352

Sep 192020

Sorento 6-cyl

  • 114,000 miles
On September 19, 2020 my husband and I were driving our 2013 Kia sorrento to get my windshield replaced as it had a crack in it. We had driven down the mountain from where we live to hickory, nc where it was cheaper to get it replaced. We had driven about an hour and the car was driving fine and we had not been having any issues with it starting, running or making any kind of noises in the time leading up to this day. We came to a red light and the vehicle just stopped and would not start up again, my husband said the car was not running hot and there was no warning lights on the dashboard. There was no evidence of oil or antifreeze in the road. I got out of the car and pushed the car off the road, while my husband stirred the car because we lost all steering for the car. We continued to try to start it, but were unsuccessful. We ended up having it towed to the Kia dealership in hickory, nc (paramount Kia). It was on a Saturday so they were short staffed, but were able to look at my vehicle. I was shocked by what they said the problem was. We were informed that the V6 engine had seized and it needed a starter and a new battery. We were told that it was going to cost over $6,000 to get it fixed. How could an engine with around $114,000 miles just stop running at a red light with no warning and how does the battery and starter also go out at the same time? we were informed that the engine they were going to put in the car already had 88,000 miles on it (I have attached the quote and diagnosis sheet)I have all oil change receipts. It was going to cost this much and this was not even a new engine and who knows how long this engine would last if it already has this many miles on it? I have never heard of an engine just stopping like that. I know Kia has recalls for 4 cylinders, but I wanted to make you aware that there are issues with the V6 as well.

- Sugar Grove, NC, USA

problem #351

Nov 222020

Sorento

  • 67,000 miles
The engine is stalling, it's stalling at start and then it'll start up and stall after driving

- Wickliffe, OH, USA

problem #350

Nov 172020

Sorento 4-cyl

  • 105,000 miles
The contact owns a 2013 Kia Sorento. The contact stated while driving at 20 mph, the front half of vehicle spontaneously caught fire. There were no reported injuries. The fire department was called and extinguished the fire. A police report was not filed. The vehicle was towed to an independent lot. The insurance company took possession of vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was 105,000. The consumer provided photos.

- Los Angeles, CA, USA

problem #349

Sep 142020

Sorento

  • 136,000 miles
Was driving on the freeway and heard a sound as if I had ran over a piece of plastic. All of the lights on the dashboard came on and the car just shut off. I was able to get off the freeway safely before the car shut down again, after that the car wouldn't start anymore.

- Clinton Township, MI, USA

problem #348

Oct 272020

Sorento

  • 120,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that while driving 60 mph, the check engine warning light illuminated. The contact stated that a metal noise occurred coming from the engine. After driving four miles, the felt as if it was losing power and smoke was coming from the rear. The contact also stated that while driving and depressed the brake pedal to slow the vehicle down to make a left turn, the vehicle seized and the steering wheel become difficult to turn. The vehicle was failed to start. The contact pushed the vehicle into a parking lot. The contact noticed that there was leak of oil on the left side of the engine and also antifreeze leak. The vehicle was not take to a dealer or an independent mechanic for a diagnostic testing. The contact reference NHTSA campaign number: 17V224000 (engine and engine cooling) and stated that the vehicle experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was 120,000.

- Virginia Garden, FL, USA

problem #347

Apr 222020

Sorento

  • miles
My 2013 Kia Sorento is having electrical problems and I only had my car for a year my engine is starting to go car shaking and staling N cutting off on

- Cherry Hill, NJ, USA

problem #346

Oct 032020

Sorento

  • 169,000 miles
I was driving on the highway I95 South in South Carolina almost to the Georgia border doing 70 mph in the middle lane when my engine shut down without a warning while passing another vehicle on the right. I had no warning from my instrument panel and there was no indication of lack of power on accelerating prior to the engine shutting down. I was barely was able to get my car to the side of the highway without getting into an accident. The engine would not turn over at all and I had towed my car to the nearest repair shop and I found out that the engine seized up. The engine oil was replaced three weeks ago and the car was driving great without a problem until now.

- Fleming Island, FL, USA

problem #345

Sep 122020

Sorento

  • 136,500 miles
My engine is burning a large amount of oil. I take it in to do regular changes. I have a 2013 Kia Sorento. It has 136000 miles just recently the oil light started coming on, checked the dip stick and it registers none. Its been taken for regular oil changes but burns up the oil before its time for a chsnge. I don't understand. Also ive seen numerous white Sorentos on the road and most of them have the same paint problem on the roof right above windshield. Its peeling off and getting worse. Also cracking around Kia symbol on rear hatch. It started with rust spots then, cracking then paint peeling. The engine problem seems to be a wide spread problems with Kia owners and the paint obviously is a defect from the factory. Love my Sorento but need these issues fixed.

- Pace, FL, USA

problem #344

Jun 242020

Sorento

  • miles
The engine seized while I was driving. There was no warning. There were no check engine light warning. There wasn't an oil lamp indicating low oil.

- Catskill, NY, USA

problem #343

Aug 312020

Sorento

  • 1,223,120 miles
The car just died!!! everything else was fine. Engine locked up. Sitting still at a stop sign.

- Mechanicsville, VA, USA

problem #342

Aug 312020

Sorento

  • 120,000 miles
While driving my 2013 Kia Sorento sx, the oil switch failed and leaked out all the oil in one day (less than 15 miles) causing engine issues. The issue happened while in motion and the oil light flickered on and off. This seems to be a known issue with these engines.

- Columbus, OH, USA

problem #341

Aug 282020

Sorento

  • 102,000 miles
Check engine light came on without warning and two minutes later my engine seized in the middle of a 4 lane highway around a blind turn. I feared for my life as I couldn't move my vehicle and cars trucks were zooming by at 80 mph. I had to get my car pushed off the road to safety, later towed to a local shop. Was told the engine was completely shot. This is common with Kia engines as my research has shown. My make and model have had recalls but not my VIN#. seems however I have the same problem. Why was my engine not recalled? I'm lucky I wasn't seriously harmed but now I'm left without a car and fear loosing my job bc I don't have a way to commute 35 minutes to work now.

- Moore, SC, USA

problem #340

Aug 102020

Sorento

  • 180,000 miles
2013 Kia Sorento, 2.4L. I have replaced the alternator, accelerator position sensor, and the crank shaft position sensor. Symptoms of the problem are this, after driving to achieve full operating temp, let the car idle for 15 minutes, pull out and get on highway, slow acceleration, and at 2000 rpms, the car violently jerks about 3 times, tach goes to 1000 RPM, accelerator is non responsive but engine does not die, after about 4-5 seconds, the engine begins to respond normally, no codes are captured, no indication to what the issue is. I did bring my car in not long ago and they re-flashed the computer that controls the transmission, and this new software may be at fault. It is non reproducible to demo to the Kia mechanic. But can happen as said above but not reliably. I plan to get a full electrical diagnostic of the main computer, the body controller, and transmission controllers to see where the fault is. I question the health of the main computer as no codes are recorded.....sampling rate seems to be in question. This can happen at 60 mph or 30 mph, at lower speeds seems like the engine will totally quite about 30 percent of the time, other times the engine continues to run but in "limp mode" and non responsive. I see this as a severe safety issue, you never know if it will die. It also seems like the transmission is commanded to a lower gear at high speed and after the jerks, the engine will shut down so damage will not occur to transmission or engine. If engine does not shut down fully, it seems like it takes about 5 seconds for the computer(s) to reset and resume "normal" operations. Always happens when in motion, never stationary on city street or highway at 60 +mph.

- New Hope, AL, USA

problem #339

Aug 282020

Sorento

  • 130,000 miles
This as happened 3 times..while driving car it will mysteriously staul..last time on interstate then after hours of sitting it will start with no codes and be fine til next time

- Dover, OH, USA

problem #338

Aug 202020

Sorento

  • 47,000 miles
Connecting rod shoot out the engine and went throught the 4th cylynder opening a big hole. This vehicle has only 47000 miles. This break down happened in the middle of a highway.

- Washington, DC, USA

problem #337

Aug 182020

Sorento

  • 121,000 miles
The contact owns a 2013 Kia Sorento. The contact stated while driving 30 mph, the engine seized. There was an abnormal knocking noise detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the engine bearings failed and the engine needed to be replaced. The vehicle was towed to the contact's residence. The contact called all star Kia of san bernardino (735 show case drive North, san bernardino, ca 92408, (888) 480-0418) however, the vehicle was not diagnosed nor repaired. The contact stated that the failure was like that of NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was contacted however, no further assistance was provided. The failure mileage was 121,000.

- Loma Linda, CA, USA

problem #336

Aug 182020

Sorento

  • 121,000 miles
Bearing were bad and it caused my engine to seize and stop working.

- Loma Linda, CA, USA

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