10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
62,000 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Apr 302022

Sorento

  • 178,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that after starting the vehicle, the front driver's side headlight was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 178,000.

- Virginia Beach, VA, USA

problem #4

May 052021

Sorento

  • miles
Vehicle-??s headlights keep burning out, right after replacing them. The headlight wires and bulb connectors keeps melting, causing a potential for fire. I had to replace the headlight wires and connectors 4 times due to this issue. This is a major safety issue and Kia needs to fix this ASAP. Thanks

- Springhill, FL, USA

problem #3

Jul 032021

Sorento

  • miles
Driver side headlight keeps burning out within 24 hours of being replaced. It has happened 6 times in a row now

- Wickliffe, OH, USA

problem #2

Jan 192017

Sorento

  • 95,000 miles
The contact owns a 2013 Kia Sorento. The contact stated that the headlights failed without warning while driving 60 mph. The contact inspected the vehicle and discovered that the headlight covers melted. The dealer was unable to locate a failure code, but determined that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 95,000.

- Tallahassee, FL, USA

problem #1

Jul 312015

Sorento

  • 37,000 miles
The contact owns a 2013 Kia Sorento. Approximately two weeks after the contact purchased the vehicle, she began smelling tar. The vehicle ws taken to the dealer, but the technician was unable to diagnose the failure. The failure recurred and the headlights burned out. The dealer replaced the headlights and stated that there was a recall; however, the contact did not receive any recall notice. Approximately three weeks ago, the failure recurred and the driver seat began to burn, jamming the driver side door. The contact called 911 and the fire department extinguished the fire. There were no injuries and a police report was not filed. The vehicle was towed away by the insurance company. The VIN and NHTSA campaign number were unavailable. The failure mileage was 37,000.

- Cordova, AL, USA