10.0

really awful
Crashes / Fires:
1 / 7
Injuries / Deaths:
5 / 0
Average Mileage:
32,897 miles

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« Read the previous 20 complaints

problem #69

Jan 252022

Sorento

  • miles
1. My headlights tends to keep going out, I-€™ve replaced them 3 times since getting the vehicle. The most recent change was a month ago. Also my car keeps making this weird humming/ purring sound which started 3months ago and is very unsettling. I had to get a new engine last February after my car cut off on me and the kids heading to my family out of town.

- Savannah, GA, USA

problem #68

Jan 142022

Sorento

  • miles
The problem with my car is the peeling of the paint, it started happening in the front hood then it-€™s on my over my windshield by the roof and on the driver side also peeling never seen this on any car that I-€™ve ever owned I-€™ve also seen a lot of Kia-€˜s on the road with the same problem are you guys doing anything about this problem I-€™m sure I-€™m not the first one to report

- Davie, FL, USA

problem #67

Dec 012019

Sorento

  • miles
The paint began peeling approximately 2 years ago and Kia refused to cover the repair fee.

- Buena Park, CA, USA

problem #66

Mar 012021

Sorento

  • miles
Pearl White paint delaminating on A-pillar of vehicle.

- Warwick, RI, USA

problem #65

Jun 202021

Sorento

  • miles
The paint is coming off of the vehicle. The paint peels off is not bonding to the metal at all.. comes off in sheets. Resulting in bare metal that can rust and cause vehicle to deterioate. Vehicle is pearl white in color and this seems to be an on going issue with this color and this manufactuer of vehicles

- Glen Allen, VA, USA

problem #64

Nov 022021

Sorento

  • miles
I was driving on the high way and took an exit. I started to smell something from my car so I turned it off at a stop light. I looked briefly at the dash but no lights where on. Then I saw smoke coming from the hood of my car. So I put my emergency flashers on and got out within seconds of getting out the smoke turned to flames so I called 911. Entire front of my car was in flames and a couple small explosions happend I believe the first one was the air bags but the second sent my hood flying upwards. My entire inside of the car was chard by the time the fire rescue showed up. There was a line of traffic behind me that stretched close to a mile since it was during traffic night. I didn-€™t have enough time to pull the car over safely without the risks of being inside the car while it had fully ignited. The fire men had to get people and cars away from my car. I don-€™t know what failed or what happens but the fire started from under the hood. The car is pretty badly burnt so I don-€™t think there-€™s a way to examine anything. It is a total loss. Upon googling I-€™ve noticed a few more reports of Kia 2014 Sorentos catching fire. I don-€™t know which component caused it so I can-€™t say if it had been examined at all. It also happens extremely fast and I didn-€™t have any warning as to a fire breaking out. If I had stayed in the car to drive it to a safe clearing I would have been caught in the blaze. The only light that came on was tier pressure, which had come on a few days prior. No other warning lights came on. Not even during when the smoke appeared. The only thing that warned me was a strange odor right before I saw the smoke.

- Nashville, TN, USA

problem #63

Oct 042021

Sorento

  • 60,800 miles
The contact owns a 2014 Kia Sorento. The contact stated that while driving at 30 MPH, there was an abnormal fuel odor detected coming from the vents. The contact pulled over and inspected under the hood of the vehicle and saw that there was a leak coming from the high-pressure fuel pump. The vehicle was taken to the dealer and diagnosed that there was a leak coming from the damaged high-pressure fuel line. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact had an engine replacement under warranty in May 2021. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine). The failure mileage was 60,800.

- Janesville, WI, USA

problem #62

Jan 072020

Sorento

  • miles
White pain is chipping off passenger and driver side.

- Pico Rivera , CA, USA

problem #61

Jul 222021

Sorento

  • miles
Paint (Snow White Pearl) Delamination on right side A-pillar and center of hood near the grill. A-pillar peeling happened in January 2021. Hood peeling happened in July 2021 during a windy monsoon rainstorm. Both paint issues were fixed at owner's cost.

- Camarillo, CA, USA

problem #60

Sep 182019

Sorento

  • miles
Pearl white paint is peeling from vehicle from above windshield and along frame.

- Simpsonville , SC, USA

problem #59

Aug 042021

Sorento

  • miles
While driving alone at night a on dark two lane highway, both low beam headlights went out at the same time leaving me in the frightful and dangerous situation of not being able to see where I was headed. I was however able to safely stop on the side of the road and do some troubleshooting. All the other lights (high beam, turn, parking, fog, etc.) worked perfectly. The instrument panel showed that the low beams were still on. No warning of any type of malfunction was indicated or shown. I have not contacted KIA about the problem yet, but I am sure they are aware of the problem. I have read multiple blogs online and this appears to be a common problem, and has been for a long time, with multiple KIA models and generations. My suspicions are the problem may be in either the multi-position switch, airbag clock spring, or cable harness, or any combination of the three. It is my understanding the fuses and relays for the lights are side related ( all either on LH or RH). I checked fuses and relays even though I find it hard to believe both sides would go bad at the same time, and all were good. There is a long history of this electrical problem in these vehicles that needs to be found and fixed before someone needlessly loses their life. Who knows, maybe someone has already been killed. Lights go out, they go off the road and hit a tree. The instruments would show the headlights are on, but they were not. Now its hard to prove with the head lights totally destroyed.

- Angier, NC, USA

problem #58

Apr 012021

Sorento

  • 80,000 miles
The contact owns a 2014 Kia Sorento. The contact stated that the vehicle needed a jumpstart for the vehicle to start-up on several occasions. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

- Sebring, FL, USA

problem #57

Jun 012021

Sorento

  • miles
A few months ago I noticed a chip in the white pearl paint of my 2014 KIA Sorrento. Since then, the paint has continued to chip and there is now a big spot on my drivers side panel by the windshield that does not have paint. In addition, I have noticed chips on my hood that will probably do the same thing. I tool my car into a body shop to see if they can repaint it and I was told that this has happened to many KIA's that have the white pearl paint. In addition, I called my local KIA dealer's shop and was told the same thing. He even guessed the color before I could tell him.

- Baton Rouge, LA, USA

problem #56

Feb 102021

Sorento

  • miles
Big paint chip

- Jacksonville, FL, USA

problem #55

May 252021

Sorento

  • miles
2014 Kia Sorento. Consumer writes seeking reimbursement for vehicles repairs made related to an open recall.

- Washington, DC, USA

problem #54

Nov 302018

Sorento

  • miles
The "snow white pearl" paint has a defect. It peels and chips on its own.

- Coral Gables, FL, USA

problem #53

Mar 152019

Sorento

  • miles
My Kia pearl white paint has been bubbling and coming off for over a year and a half. I only have 40K miles on my car and I am devastated. I do not drive much so this has happened sitting in my garage. I have gotten quotes and have been told the entire thing needs to be repainted which will cost well over $5K and take over 3 weeks without my car. My concerns over the years to Kia have been brushed off that it is my problem. Please help.

- Valencia, CA, USA

problem #52

Sep 012020

Sorento 4-cyl

  • 98,000 miles
Every 500 miles I am adding a quart of oil to my 2014 Kia Sorento. Plus the oil light is not turning on when the dipstick is showing below low on oil. There are several online forums that have noted as many other Kia vehicles have had this issue: Sited references: Car gurus: Https://www.cargurus.com/cars/discussion-T57466_ds944098?sntemlid=5086909646#msg1125429 Kia forum: Https://www.Kia-forums.com/threads/2-4-oil-consumption.344078/ motor biscuit: Https://www.motorbiscuit.com/A-2016-Kia-Sorento-owner-experienced-an-expensive-problem-at-the-worst-time/ I have taken it in to a mechanic and they are not sure how to address the issue. I also brought it to medved Kia dealership in wheat ridge Colorado for an oil consumption test, I brought it in every 500 miles to check the oil consumption. After 3000 miles the oil was down a total 2.5 quarts. The dealership told us they contacted Kia headquarters and said there is nothing they can do until there is a engine failure, but our concern is if someone is unaware of the oil consumption (or if we forget to put oil in our car at 500 miles) issue and their engine seize on the highway this could put them and other vehicles on the highway in a potential dangerous or life threatening situation. Additionally, the user manual states (page 7 | 11) under normal conditions you should change your oil every 7500 miles, the vehicle take 5 quarts, so if we waited for the 7500 miles the engine would seize or explode. Kia has issued an extended warranty for engine defects and fires, but it does not detail the oil consumption issue, I think this should be looked into as many people are having the same issue. Here is the extended warranty link: Https://www.carcomplaints.com/news/2020/Kia-engine-recall-extended-warranty.shtml thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Denver, CO, USA

problem #51

Jan 012021

Sorento

  • miles
My paint on my Kia Sorento has been chipping away. I've had this vehicle for less than 2 years, it started to chip alittle around 8 months ago, and since has gotten so bad across almost all the entire top of the windshield and slowly starting to chip all throughout the rest of my vehicle

- New Gloucester, ME, USA

problem #50

Nov 122020

Sorento

  • 101,900 miles
Airbag light came on today while driving on the highway (roughly70mph), will not shut off, vehicle not under recall for airbags at this time. Headlights and taillights randomly come on and off, even with brand new bulbs, have changed bulbs almost monthly in last 3 years. Buttons on steering wheel do not work properly - including cruise control not working, volume button starts voice command, etc.

- Swansea, MA, USA

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