10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 62,786 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Back up camera stopped working and just shows a black screen sensors still work but that is all. Also when I turn the car hard right or left it sounds as though the tires are hitting the wheel well with a loud crunchy thud
- Porter, ME, USA
Power steering failed twice while vehicle was in operation at apx. 60 mph.
- Mebane, NC, USA
Whenever I start the vehicle and turn the steering I am hearing a clunking noise.recently whenever I turn the steering while driving I am hearing this sound. It was stated in the April 2018 issue of consumer reports that the 2014-2016 Kia soul has the same problem
- Hollis, NY, USA
Air bag flashing on and off, stereling has a noise clicking
- Port Charlotte, FL, USA
1st occurrence: On July 10, 2017, at about 11:30 a.M., I made a left turn on a city street in las cruces, nm, which took me through an underpass. It was a 'wide' turn and I was probably moving at about 25 mph. About half way through the turn I lost power steering and by brute force, was able to turn my car and avoid the wall of the underpass. Had there been another car to my right, I would most likely have hit it on the driver side. I brought my Sorento to a stop and was able to restart the engine. I am unsure which came first, the loss of power steering or the engine stopping. Later that day, I took the car to the local Kia service facility where no problem(s) could be found. I was the sole occupant of my Sorento at the time of this first incident. 2nd occurrence: On July 27, 2017, at about 2:00 P.M., I made a right turn on a city street in las cruces, nm. Immediately after completing the turn and just beginning to move straight ahead at about 30 mph, I once again lost my power steering. Fortunately there were no other cars in close proximity and I was able to coast into a parking lot, once again using brute force to steer. The engine was not running when I brough my Sorento to a stop, but I was able to restart and drove directly to the same Kia service facility. No problems could be found this time either. Though I am not 100 percent certain, I believe the loss of engine power preceded the loss of power steering. My wife was with me when this incident occurred.
- Las Cruces, NM, USA
I was driving 70 mph down highway when car shutdown and sterling locked, unable to control vehicle. Come to find out next few days it was the accelator that caused it. I had no control and almost got killed by a 18 wheeler driving in next lane.
- Scio, OR, USA
The contact owns a 2014 Kia Sorento. When the contact attempted to accelerate, the vehicle jolted three times before accelerating. The failure recurred three times without warning. The vehicle was taken to a local dealer who inspected the vehicle and found no failures. The failure recurred on a different day. On another occasion, while driving approximately 15 mph, the vehicle lost steering and braking ability. As a result, the vehicle drove into a ditch. The brake and steering ability returned and the contact drove to another local dealer who was also unable to find the cause of the failures. The manufacturer was made aware of the failures and followed up with the dealers, but the cause of the failures was not determined. The contact was told to drive the vehicle until the failure recurred. The failure mileage was approximately 41,000.
- Senoia, GA, USA
The contact owns a 2014 Kia Sorento. The contact stated that while driving at 5 mph and making a left turn into the parking lot to park the vehicle, the steering wheel and the brakes failed. The vehicle was towed to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
- Oakpark, IL, USA
I pressed on my brakes to avoid hitting the car in front of me. The car veered left and started to swerve. It started spinning out of control.
- Hawthorne, CA, USA
Aug 5 2014 was driving home engine just stopped, which makes braking and steering very difficult. Got engine started after a few tries, drove home without further incident. Called Kia, had towed to local dealer. Dealer could not find any codes or problems. Mileage 9500. On Jan 7 2015 car would not start in parking lot at work. Managed to get started, drove 500 yards and engine quit at a stop light. Restarted engine, started up a hill and after 500 yards or so engine quit again. Restarted again continued home without incident. On Jan 7 2015 left work, engine quit again. Restarted and continued on. After 8 miles engine quit while traveling up a slope on snow covered road. Car slid backwards into a ditch. Restarted again, pulled the car from ditch, continued on. After a mile, engine quit again. Restarted and continued home without incident. Mileage 14000. Called Kia upon arriving home. They arranged a loaner car for us and we took Sorento to local dealer again. Dealer put 30 miles on car without incident and checked computer for codes. None found. Kia engineering instructed them to check all grounds. No problems found. Kia engineering is currently sending a data recorder to dealer for installation on car for 30 days to monitor systems. Hopefully we will have the same problem so data recorder can pick up the problem. Only problem is we are scared to drive the car for fear of a major accident. Kia does not seem concerned at all about our well being or anyone else's should we be in or cause an accident. Kia actually told us they were not worried about hypothetical situations. Mind you we live in northwest pa. The weather is less than hospitable much of the time during the winter months.
- Saegertown, PA, USA
- Rock Creek, OH, USA