10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
6,753 miles

About These NHTSA Complaints:

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problem #5

Jun 182024

Sorento

  • miles
My front driver seat slips out of recline position to another position on its own Had engine replaced, got car back, made humming noise, took back to dealer, could not find noise, car still makes noise and now there-??s seems to be louder noise coming from steering or front suspension while car is driven, dealer claims with no extension of warranty and over 60,000 miles, any work for this issue with steering/suspension is not covered, this was not an issue before engine was replaced under the engine recall

- Chicago, IL, USA

problem #4

Oct 102018

Sorento

  • 33,500 miles
October 10, 2018 drove car into driveway, shut car off, parked, went into house for about 2 mins, came back to car, it was smoking from under hood. I turned on faucet in garage, and sprayed water on car. Called 911. Within 2 mins, I saw first spark, left area, ran over to my sisters house, next door, on phone with 911 and within 4 mins of car smoke, burst into flames, 2 explosions. Fire dept arrived with in 10 mins of smoke detection. Flames higher than the house. Car totaled, and house siding melted away from house.

- Cedar Rapids, IA, USA

problem #3

Jan 062017

Sorento

  • miles
This model has 3 rows of seats. The 3rd row is pulled to the upright position from the back hatch access door. However, there does not appear to be a logical way to get to this 3rd row of seating without physically crawling on hands and knees. What am I missing ?

- Confluence, PA, USA

problem #2

Jun 022015

Sorento

  • 256 miles
When a cushion (small pillow) is used (I am a short person) on the front passenger's seat, the air bag detetecor turns off the passenger air bag leaving the passenger unprotected. I have contacted the dealer's service dept. And was told there was no work-around for this problem. I also contacted Kia motors and was told the same thing..not fixable. Sitting in the front passenger seat is uncomfortable for me (arm rest height, windshield visibility, etc.) without the small pillow. I cannot believe there is no way to disconnect the sensor (which I was told was weight sensitive....obviously not, because my weight is the same with or without the pillow). This leaves me without air bag protection or else uncomfortable. Had I known this in advance, I would not have purchased this vehicle. Not all people are the same height (I'm 5'3"...not all that short) and if Kia was putting in this system, they should have made the front passenger seat height adjustable...doesn't have to be electric, just adjustable in height. It is an unsafe condition which you have no knowledge of until you read the owner's manual....a manual you don't have access to until after you've purchased the car. It needs to be corrected.

- League City, TX, USA

problem #1

Mar 242015

Sorento 4-cyl

  • 10 miles
Seat belt did not unlatch after crash.

- Washington, DC, USA