10.0

really awful
Crashes / Fires:
4 / 28
Injuries / Deaths:
5 / 0
Average Mileage:
25,743 miles

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« Read the previous 20 complaints

problem #389

May 052023

Sorento

  • 143,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle overheated. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 143,000.

- Lowell, MA, USA

problem #388

May 292023

Sorento

  • miles
This is the second very similar incident with the engine of this vehicle. On Monday, May 29, 2023, the engine failed at a stop light in Fort Wayne Indiana. A few miles before it failed, it suddenly got very noisy and wouldn-??t go over about 15 mph. It wouldn-??t really react to the accelerator pedal. At the stop light it just quit at a major intersection leaving me stranded in the middle of the road. It has been towed to the Kia dealer in Fort Wayne. They have not diagnosed the problem yet but I have read many reports on line and my experience was similar: vehicular just quit, engine lost oil, accelerator pedal not responsive, and loud ticking sound. I-??m afraid the repair will be thousands of dollars and I-??m a senior citizen on Social Security. This is a second incident. On October 20, 2022, my daughter in law drove my car to IU Health Hospital in Indianapolis to visit me in the hospital (major surgery). In an hour and a half she used a full tank of gas and 3 quarts of oil -?" the car slowed to 40 mph, accelerator pedal didn-??t work and she was on Route 69 a 4 lane major highway and was very scared. She pulled off at the next exit. The car had to be towed from Indianapolis to Fort Wayne. My mechanic worked on it, got it running ok but it had a major oil leak. I was recovering from my surgery so drove it little. I now find out that the engine in my car has major problems just like what I have experienced and that Kia is refusing to fix them unless people pay in excess of $6000. This is a safety issue!!!! Having the car fail and just quit while on local or interstate roads leads to accidents and injuries. This engine needs to be recalled. Kia knows it and has settled claims out of court so they don-??t have to admit responsibility. This is a serious safety hazard. The recent date of May 29, 2023 is provided but the previous date this happened is October 20, 2022. So there were two incidents.

- Fort Wayne, IN, USA

problem #387

May 272023

Sorento

  • miles
It has 120,000 miles on it. No warning lights. No -??low oil-?? light or anything. My ex-husband hooked up a code reader to it and no codes were being given. It-??s currently sitting at dealership, I still owe $3500 on the car and I can-??t drive it. Will cost more to put an engine in then to pay off of my car. The dealership can-??t look at it for another week. I have no means of another car. And Kia says they can-??t do anything.

- Berryville, VA, USA

problem #386

Mar 012023

Sorento

  • miles
My vehicle is still leaking oil bad after paying over $700 to get the oil pressure switch and gasket replaced on March 1, 2023. I was promised a reimbursement of my funds spent to fix the issue and have not heard back for over a month nor have they addressed the issue with the vehicle still leaking badly. As others are having the same issue it is not fair to us costumers we are left with a defective vehicle. I have small children and this is my only vehicle which is not safe to operate. I need help just like the others who are being ignored. I have included the estimate of the other issue as well.

- Fairfield , OH, USA

problem #385

Mar 242023

Sorento

  • miles
The car lost power while driving and the engine caught fire.

- Saint Paul , MN, USA

problem #384

Jan 042022

Sorento

  • miles
My 2016 kie Sorento use oil I can only go 2000 miles and haveto add oil too it dealer does oils chages and say im good for 600O miles is there a solition too this issue

- Bangor, ME, USA

problem #383

Apr 232023

Sorento

  • miles
On my way home from work I heard a knocking sound coming from the engine while on the highway the vehicle slowed down at 40 miles per hour then the from end dipped then return in an upright position. The vehicle suddenly lost power the engine would not turn over. There were no warning engine lights or anything before hand to indicate there was a problem before the engine power loss. I had to pay the highway tow truck to get me off he highway and then my insurance tow transported my vehicle to Queens. Galaxy Auto completed diagnostic test and informed me the engine is no good, basically the engine seized. I reached out to KIA headquarters via email no response to the situation at hand. On 05/12/2023 received notice from KIA recall for tow hinge on vehicle. KIA did not address the engine failure on the 2016 KIA Sorentia GDI which I just finish paying off. My vehicle is parked up no monetary funds to purchase an engine or to pay for labor cost. Not having a vehicle is causing undue hardship for me and my children. Getting to work and my doctors appointment for chemo treatments is financially difficulty. It is a shame that KIA is allowed to duped consumers and put our lives at risk for profit without any consequences. I would never purchase another KIA vehicle and I warned my friends and family to stay away from KIA brands. Shame on you KIA. Shame on you KIA.

- Jamaica, NY, USA

problem #382

Dec 252022

Sorento

  • miles
Engine failed with less than 92000 miles on it. Apparently had been running hot but no warnings lights came to indicate rise in engine temperature.

- Euclid, OH, USA

problem #381

Apr 262023

Sorento

  • miles
Engine locks up (blown) with no check engine light warning lights of any kid while driving down the highway I have read this over 1,000 time on the internet from different sorento owners this needs to be recalled I could have been hit by a semi this is a manufacturer defect

- Jacksonville, FL, USA

problem #380

Apr 232023

Sorento

  • miles
While driving on Souther State Parkway on 04/23/2023 I heard a knocking sound coming from the engine. The Vehicle suddenly slowed down while in motion front end dipped then returned to original position. The knocking sound got louder I signaled exit the highway vehicle loss power on the ramp. Tow truck called to tow vehicle. Mechanic shop informed me vehicle engine is no good the engine seized up and malfunctioned. This vehicle almost killed me on the highway. It's very sad that KIA is not being held responsible for these defective vehicles. I need KIA to pay for engine replacement and labor cost. As a healthcare worker I cannot afford to purchase another vehicle. I just finish paying off the car note on this vehicle. 2016 Kia Sorento.

- Jamaica , NY, USA

problem #379

Apr 302023

Sorento

  • miles
While driving with my family of 4 on the interstate the cars engine stopped running without warning. All the dashboard lights illuminated and the car quit running. This almost caused me to lose control of the car and cause a major accident with injury and possible loss of life. This was a traumatic event for me and my family. The car was towed to the shop and we were told that the motor blew and it-??s $15K to replace it. I also just found out that KIA issued a service bulletin to modify the computer so that the engine goes to limp mode and does not just blow up. Had there been something on a carfax or a notification to other shops this traumatic event would not have happened. There should be a safety recall and not just a bulletin only known to KIA dealers on all of these motors. This car was serviced regularly outside of KIA dealership and oil was just changed about 1 weak ago. KIA has refused to cover the repairs. We never got notification of the bulletin.

- Chesterfield , VA, USA

problem #378

May 012023

Sorento

  • miles
Started Tuesday, April 25, 2023. Went to head out to take kids to school and go to work but wouldn-??t accelerate much over 20mph. No indicators came on or anything. I turned around and went back home. Friday, we got a dealership to look at it and they said it was burning oil and smoking a little. Didn-??t drive it any where outside of those times. Monday called the dealer that looked at it on Friday and they told us to bring it up there and they would look at it to try and figure out the problem. Drove about 10 minutes and everything shut off. Pulled over, tried to crank, and indicators came on-battery/flashing engine/car with key, and heard rattling then quickly shut it off. Dealer said motor is done.

- Cartersville, GA, USA

problem #377

Apr 282023

Sorento

  • miles
111k mile car engine has had oil changed how it's suppose to going down the road an engine just lost power an now knocking from rod bairings almost causing a wreck on the highway

- Pulaski , TN, USA

problem #376

Apr 222023

Sorento

  • miles
I was backing up a residential driveway. My backup camera showed my wheels were in line. My steering wheel turned and my car had a sudden unintended acceleration. My car destroyed a double steel garage door. Pushed a parked vehicle forward approximately 10-12-??. The vehicle crushed a riding lawn mower, pushing the mower through a sheet rock wall. If anyone had been in this area of the garage, they could have possibly suffered serious injury or even fatality. I am trying to arrange to have my vehicle taken to local Kia dealership for diagnostic testing. At this time, the vehicle has not been inspected. There were no warning signs that appeared and I did not hear my backup camera alert.

- Knoxville, TN, USA

problem #375

Feb 102023

Sorento

  • 100,575 miles
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning lights were illuminated. The contact pulled over and turned off the vehicle. The vehicle was later restarted; however, the failure recurred. The vehicle was towed to the residence and then to an independent mechanic, who diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the Knock Sensor Detection System (KSDS) software was not installed. The contact stated that she had not received notification for the Knock Sensor Detection System (KSDS). The failure mileage was 100,575.

- Louisburg, NC, USA

problem #374

Apr 222023

Sorento

  • miles
Car is overheating, mechanic stated head gasket bolts are stripped and it's a defect in these Kia Sorento 3.3L V6 engines. I am the 2nd owner even though it was purchased in the same year it became available (2016). On November 14th, 2023 it will be 7 years old, with 110,000 miles. It's regularly serviced with no issues until the overheating which started on April 22, 2023. My portfolio warranty ended on 100,000 miles. There are hundreds of complaints on various websites with this exact issue. Please help me as I'm a disabled retiree on a fixed income pension and cannot afford $7,000 to replace the engine.

- Corcoran , CA, USA

problem #373

Apr 242023

Sorento

  • miles
This 2016 Kia Sorento is burning a LOT of oil. Every month we are adding 4 quarts of oil. The oil light is not coming on to indicate that the oil is low. Because of the oil burning, it's causing things to get dirty and clogged. We've had to replace plugs and coils twice already and we are experiencing the same problem again now. The car is having (and previously had) trouble accelerating and runs rough (happened in both prior incidents as well). The problem accelerating can be put us in danger, potentially other vehicles hitting us, in heavy traffic situations, when making turns etc.

- Mount Laurel, NJ, USA

problem #372

Apr 162023

Sorento

  • 80,000 miles
The contact owns a 2016 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and overheated. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the head bolts had a gap between the head gasket and the engine block. The mechanic recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under recall or warranty. The failure mileage was approximately 80,000.

- Surprise, AZ, USA

problem #371

Apr 172023

Sorento

  • 137,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that there was an abnormal knocking sound from the engine while the vehicle was idling and upon depressing the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic where the contact was informed that the vehicle was consuming an excessive amount of engine oil, resulting in engine damage. The dealer and the manufacturer were notified of the failure and the contact was informed that the vehicle was not covered under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 137,000.

- Worcester, MA, USA

problem #370

Apr 172023

Sorento

  • miles
While driving on i95 the car suddenly stopped without warning. After getting the car towed twice, to find out the engine seized up after a mechanic took a look at it.

- West Palm Beach, FL, USA

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