Without warning vehicle stalled. Started right up and had ticking sound at low rpm which went away. Oil change and next day same thing happened. Won't start and engine has seized.

- Columbus, OH, USA

The contact owns a 2016 Kia Sorento. The contact stated that while his wife was driving into the driveway, the vehicle stalled. No warning lights were illuminated. The contact's wife stated that on a separate occasion while starting the vehicle, there was an abnormal sound coming from the engine. The vehicle was taken to the local dealer where it was diagnosed that the battery had failed. The vehicle was not repaired. The dealer jumpstarted the vehicle. The contact stated that the failure persisted. The contact's wife stated that on a separate occasion, while stopped at a traffic light, the vehicle stalled. No warning lights were illuminated. The vehicle was towed to the residence. An independent mechanic arrived at the residence and diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The Extended Warranty field technician later informed the contact that the repair could not be covered since the knock sensor was not installed back in 2021. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine). The failure mileage was approximately 62,598.

- Whittier, CA, USA

Engine blew. Getting on interstate, vehicle blew when accelerating on interstate and died right before getting on. Could have been very dangerous if it had made it on the interstate itself. No warning lights or indication ther was a problem. It was maintained regularly. It had 125000 miles on it. A/c fan quit working due to electrical issues. Drivers side brake light blew several times. It was life changing and not for the good. There have also been a few other minor problems.

- Spartanburg , SC, USA

While driving my vehicle on a busy 7 lane highway the day after it was serviced by the Kia dealer, the engine died. There were no lights that flashed or warnings. i drifted into the left shoulder, which was the only place to get out of the traffic. (a picture of the location is included).A state police officer was called due to the danger of my position on this very busy highway. She obtained a tow service within 15 minutes due to the position of my vehicle and sat behind me with her lights on until she was summoned for another call. The tow truck drivers barely fit in the median and I had to walk out into the traffic lane in order to get into the tow truck. The vehicle was towed to the Kia Dealer where they informed me that they would replace the engine for $15,000. The only indicator light that ever came on in the vehicle was a low oil light 1-2 months prior to engine failure, which I immediately took care of. At no time after that did my low oil light or check engine light come on. Since replacing the engine was the only option by the Kia dealer and I did not trust the dealer to replace it and did not want to spend $15,000 on an 8 year old vehicle, I was forced to sell the vehicle for parts, which didn't even cover the $800 I spent the day before at the dealer, as well as the towing fees..

- Lewisberry, PA, USA

Piston ring failure, resulting in loss of power and excessive smoke from the exhaust system.

- Boone, NC, USA

Engine died, mechanic said needs to be replaced due to no oil. Low oil light never illuminated. Oil was changed 6 months prior. Only 140,000 miles, driven less than 10,000 miles a year if that. Why didn-??t the low pressure gauge illuminate. Now I-??m out over $5000. Not ok Kia

- Sylmar, CA, USA

Engine started knocking after an oil change. Taken to a Kia dealership, where they are refusing to fix the car, even with the class action lawsuit with a lifetime warranty on the engine. Engine needs to be replaced. Kia will not fix with the recall completed. No recalls showing on NHTSA or Kia websites.

- Glendale Heights, IL, USA

Received a notice of extended coverage regarding engine block concerns in September of 2024 took the vehicle in regarding a constant coolant smell when driving the vehicle. At that time the dealership checked out the vehicle and then proceeded to charge us for the appointment, even though the warranty extension clearly stated there was to be no cost incurred. After receiving the vehicle back we still experienced coolant smells while driving and informed the dealer accordingly. On [XXX] while driving to Henrietta Ok, the vehicle actually overheated while driving. We had to have the vehicle towed to our home. On Monday morning I contacted our Kia dealer and let them know about the event. On [XXX] we trailered the Kia back to the dealer, after I had performed the appropriate tests the dealer would be performing to verify a block issue with the vehicle. Once the vehicle was at the dealership they performed the same test with the same results I had received. They submitted their video evidence to Kia motors, at which time Kia motors requested a second block test be completed as they questioned the results. The dealership tried to duplicate the results to no avail. At this point Kia is not authorizing an engine replacement. We are three weeks into a process that Kia is well aware of the issue, but they will not authorize a repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Hugo, OK, USA

The engine failed while driving. The dealer noted in case details they observed excessive scoring on the cylinder wall and damage to the piston ring, as well as a significant reduction in compression. Despite these findings the dealer and manufacturer said the repair "would not be covered under the PI campaign for engine failure" and "was not related to an engine rod bearing failure." Note that the dealer did not inspect the rod bearings. Worn or damaged connecting rod bearings can significantly reduce compression by allowing excessive piston movement and causing a leak in the combustion chamber. Moreover, excessive scoring on the cylinder wall indicates that the metal from failing connecting rod bearings has been scraping against the cylinder wall, leaving deep scratches and grooves, likely due to excessive wear on the bearings, causing significant damage to the piston and cylinder assembly. This model vehicle should have been included in the recall concerning connecting rod bearings that affected other Kia model vehicles.

- Hancock, NH, USA

We experienced a large oil leak from the vehicle. Towing it to the dealer, we are told the oil feed pipe to the turbo charger part number 282402gta1 has failed spewing oil out of the turbo area. There are many recalls for similar parts on other Kia / Hyundai Models with 2.0T and 3.3 engine models. The dealer is telling me this is not covered by KIA. This is a safety concern of oil spewing from the engine which can get on hot exhaust components as well as burning from the engine compartment. My vehicle is currently at the dealership waiting to escalate the concern.

- Colorado Springs, CO, USA

The contact owns a 2016 Kia Sorento. The contact stated while her husband was driving at an undisclosed speed, the engine seized. The driver attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 124,000.

- Winthrop Harbor, IL, USA

Car stalled in middle of road. Would not start. When did get it started told me there was engine problem. Took it to Smith Kia, told me my engine burning oil shutting down important sensors. No low oil light. Nothing no warning or anything. There used to be a recall for 2015 for same issue but my car isn-??t covered because of year but you can-??t tell me my engine is any different than the 2015.

- Sedro Woolley, WA, USA

I was driving my Car when it stalled the police helped me to get my car towed to my home I then had it towed to Gilbert Az Kia Dealership where it is now and waiting for Kia to approve Engine Replacement

- Florence, AZ, USA

Failed engine - piston rings broke randomly while driving down the road. Fourth cylinder not holding any compression. Not even 100k miles on the vehicle. Mechanic stated there was no contributing factors to the engine failing. No warnings and/or engine lights that something was wrong with the vehicle. One minute it was running fine, then the next minute it wasn't. Car is unrepairable without putting an entirely new engine in it.

- Clermont, FL, USA

The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 70 MPH, the vehicle lost automotive power. The check engine, oil pressure, and the low tire pressure warning light were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the engine needed to be replaced. The contact attempted to contact the manufacturer; but received no response. The manufacturer was not notified of the failure. The failure mileage was approximately 145,500.

- Avon, IN, USA

Vehicle check engine light came on, vehicle lost power, sputtered and died. Will not run. Towed to dealer.

- Poplar Bluff, MO, USA

The contact owns a 2016 Kia Sorento. The contact stated while driving 20 MPH and making a left turn, the vehicle lost power. The accelerator pedal was depressed down to the floorboard; however, the vehicle failed to respond. The contact drove the vehicle for a mile to the workplace. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket and upper radiator hose had failed and needed to be replaced. The vehicle was not repaired. The failure had occurred on 8 occasions. The contact stated that the engine overheating had persisted. The vehicle was taken to a second independent mechanic where it was diagnosed and determined that the engine block was cracked. The manufacturer was not notified of the failure. The failure mileage was 151,000.

- Aurora, CO, USA

I was driving on the Thruway and suddenly my check engine light came on and a large plume of black smoke came from the exhaust. The car was misfiring badly. I nursed it home and the next day took it to my mechanic, hoping it was a coil or plug. I had almost zero compression in cylinder #2. I then took vehicle to his engine repair shop. The owner told me the next day that I needed a new engine. I picked it up the next day and took it to my dealer, and they also told me I needed a new engine as well as a new intake manifold. Cost was $10,550. There were no warning lights or messages prior to the incident. There was a 1" X 1" hole in my intake manifold.

- Lancaster, NY, USA

The engine was smoking. I had smoke coming through the vents in my car. The turbo is leaking and now it-??s dangerous to drive. The dealership isn-??t even recommended fixing it. The car is not safe to drive and has not been since I purchased it.

- Conway , SC, USA

Kia is refusing to fix the engine. The car is supposed to have a lifetime replacement on engine. Kia is saying that I did not get a recall done, but none is listed on your website for what they said I needed done. I have been trying to reach a supervisor at Kia Corporate for 1 week without success.

- Glendale Heights, IL, USA