10.0

really awful
Crashes / Fires:
4 / 27
Injuries / Deaths:
5 / 0
Average Mileage:
25,105 miles

About These NHTSA Complaints:

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problem #565

Jul 072024

Sorento

  • miles
While driving on the parkway, the vehicle would not accelerate and would stall. After pulling over, vehicle would restart but repeated the pattern. Made it to Advanced Auto who ran codes and had the camshaft modulator changed. Vehicle made it back onto parkway. 40 miles from home, the vehicle began to shake, loose power, made loud sound and died. Towed home. Mechanic said out of oil but I had oil changed less than 1000 miles ago when vehicle purchased. New codes showed crankshaft position sensor. Changed part. Replaced starter and a new battery. Still nothing. Stating probable engine failure. I've only owned this vehicle for 2 months!

- Lexington, KY, USA

problem #564

Jul 022023

Sorento

  • miles
Engine rapidly burns and leaks motor oil. Can lose more that a quart a week in an engine that holds 5 quarts and has about 60k miles. Metal fragments found in every oil change while consistently topping off between each change.

- Stockton, CA, USA

problem #563

May 122024

Sorento

  • miles
Engine failed due to apparent head gasket leak. Incident happened on [XXX] near Richmond, Kentucky. Failure of engine caused loss of speed and power. Fortunately, an exit was available to get the car off the road quickly. We had to tow the car home and replace the engine at a cost of $8,000. Kia has had to recall 4 cylinder engines for this year. They should be recalling the 6 cylinder engine as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ashland, OH, USA

problem #562

May 112023

Sorento

  • miles
The engine seized while driving. No check engine light turned on or oil pressure light illuminated prior to seizure. This happened on 5/11/2023. I had the oil changed on 4/20/2023 and regularly checked the oil levels because of previous oil consumption issues. Previously, I completed oil changed on 6/17/22, 7/27/22, and brought it to a KIA dealership on 8/1/22 for oil consumption issues. They completed a valve gasket cover replacement at that time which I paid out of pocket. The vehicle continued to have oil consumption issues after that repair and which eventually lead to the engine failure. Kia refused to replace the engine under warranty or recall and it cost me $7,494 to replace the engine at the dealership.

- Marble, NC, USA

problem #561

Jun 232024

Sorento

  • miles
I change my oil regularly and driving my car started knocking and I let a mechanic checked it and he said the engine was blown and I didn't understand why that happened. it was not out of oil and I still don't know why it happened

- Worcester , MA, USA

problem #560

Jun 122024

Sorento

  • miles
Was driving down the street no lights on the dashboard no overheating no warnings whatsoever and I heard a click and the engine just went out and the Dashboard lit up if this had happened on the expressway, it could-??ve been very dangerous It appears the engine is seized, but it had oil. Apparently, this is become a common problem with this vehicle. Once they hit over 100,000 miles.

- Chicago, IL, USA

problem #559

May 312024

Sorento

  • miles
Engine lost power while driving at normal speed(45 mph). Car will not start after stalling after coming to stop. This is after three years of massive oil usage and dozens of spark plug failures. Dealer and manufacturer were made aware of situation. They couldn't or wouldn't replace engine unless it completely failed or caught fire. Now that it has failed, it is beyond the "warranty". Researching this model year, it is obvious they have an issue that needs to be addressed.

- Bowling Green, KY, USA

problem #558

Jun 102024

Sorento

  • miles
I was burning oil in my car. I had put oil in my sorento every 1000 miles. I had ask the service dept about when I had 92000 miles. She then informed me that was normal and if I had put more oil in there that I might have a problem. I thought I was under warranty at that time through Kia but was informed that I didn-??t have warranty unless I bought it extra. I gave over 109783 miles on it now and blown a rod. I got a tune up about 2 weeks ago and they told me I burning oil and they thought I might have a leak inside the motor possibly in one my rods. A week after I got a tune I blew a rod. I have read that sorento are known to have these problems. What they said they built the engines and never fixed the problem they had on blowing there engine. They-??d said they don-??t drill there heads properly. They don-??t allow enough oil into cylinders and the engine blows. I have put oil in the car every 1000 miles. I should not have replace that much oil all the time.

- Warren , OH, USA

problem #557

Oct 282022

Sorento

  • miles
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. Turns out there are quite a a few due to the head bolts coming loose, leaking head gasket, and ultimately ruining the engine. We are paying for a vehicle that is not drivable due to faulty parts by design. We were not made aware of this issue or that it may need to be repaired otherwise we would have steered clear of KIA. Will not be buying a KIA ever again. So many issues and no accountability for their mistakes.

- Oxford, IA, USA

problem #556

Apr 192024

Sorento

  • miles
Shortly after purchasing the vehicle in February of this year, we started to notice that oil was burning off quickly. We took it to be looked at and was notified that there was no signs of a leak. After that incident all of the warning lights came on on the dashboard. We took it again to be seen where we were told that it was burning oil again and that the oil was low. We had the oil refilled and on our way home the car completely seats and shut down loosing all power on the highway. We lost all control of the power steering, braking system, and the power to the whole car shut off. We had the car towed to a repairman who looked over the car and said that the engine is completely seized with no notable signs of damage but that it would require an entire engine replacement. We notified Kia about the problem and that it was something that was known to happen with the engine and they refused to cover it or do any type of repair. The car is now non-functionable with a complete seizure of the engine.

- Johnson City, TN, USA

problem #555

Jun 052024

Sorento

  • miles
The engine seized without any warning. There was no sounds no smoke no anything that would indicate a issue with the engine. After engine failure come to find out that there is a little over three quarts of oil missing with no leak and no warning light came up on the dash, which if it had it would have saved me from having this happened where they now want me to replace the engine. There are many different recalls and complaints about this same problem with the 3.3 l V6 and I don't think owners should have to take on the large cost of repairs due to a manufacturer's defect. We tried to get to a mechanic shop fast enough where they stated that the car was missing that much oil and we tried adding the oil back but it was already too late. The car is currently at a Kia dealership with a seized motor.

- Coshocton, OH, USA

problem #554

May 202024

Sorento

  • miles
My engine made a loud knocking sound and started shaking I tried to start after car was cut off but noise was worse. I then called for roadside assistance from my insurance policy. My 100,00 mile warranty is not in effect. My car was towed to my home at an out of pocket cost of$269.07 on May 20, 2024 I have not driven the car since and have been carless. I have spent approximately $1200 dollars on car rentals. I had a mechanic come by my house and he said it sounded like I would need a new engine. I checked on the price and it is out of my reach. I am retired senior citizen and really don't have $2000-$3000 to purchase an engine. I have done all recalls as, my car does not have a trailer hitch. What can be done to help.

- Northport, AL, USA

problem #553

Apr 262024

Sorento

  • miles
I was driving to work going about 40 and out of nowhere my 2016 Kia Sorento started slowing down. I could not accelerate and no warning lights came on. There was a sudden loss of power.The car slowed to a stop near a busy intersection. I was in the road and almost hit by multiple cars. I could not start it again. I noticed white smoke coming out from under the hood. There was an awful smell to it. It would not start back up. It was eventually towed to a dealership and they said the engine was locked up and the starter was burned. The engine is a 2.0L Turbo GDI engine.

- Dillsboro, IN, USA

problem #552

Apr 012024

Sorento

  • 110,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, the vehicle lost motive power and would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed and determined that the timing chain had failed causing severe damages to the engine. The vehicle was later driven to the local dealer who confirmed the timing chain failure had occurred and advised that the engine needed to be replaced. The vehicle was not yet repaired and was later towed to the residence. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the timing chain was previously replaced but the failure had reoccurred. The failure mileage was 110,000.

- Queensbury, NY, USA

problem #551

Jun 052024

Sorento

  • miles
I was driving on the highway and the vehicle stalled would not start again had it towed to local repair shop where I was told the engine was blown due to no oil in the car

- Cedar Hill, MO, USA

problem #550

Jun 062024

Sorento

  • 98,000 miles
The contact owns a 2016 Kia Sorento. The contact stated while driving 60 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle failed to restart and was towed to the contact-??s place of employment. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. The VIN was not available.

- Indianapolis, IN, USA

problem #549

May 182024

Sorento

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request? A) The engine died while driving. Yes, it is. How was your safety or the safety of others put at risk? A) While driving on the both the highway and in town on the streets, the engine failing could have resulted in death or harm to myself, my children and those on the road driving around me. Has the problem been reproduced or confirmed by a dealer or independent service center? A) No. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A) No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A) Check engine light came on after vehicle stopped working.

- North Highlands , CA, USA

problem #548

Apr 282024

Sorento

  • miles
My 2016 kia Sorento has had oil consumption issues, I have got regularly services, i have had a tune-up, fixed leaky valves and still needed to add oil to my car 3 weeks after an oil change. 4/28/2024 I was traveling down a busy highway and suddenly my car shut off at 65 mph, that could have killed others and myself had I not been in the far right lane. My mechanic said my engine was gone. Now I am stuck with a payment for a car I do not even have.

- Burlington, NC, USA

problem #547

Apr 082024

Sorento

  • 80,000 miles
The contact's son owns a 2016 Kia Sorento. The contact stated while her son was driving approximately 65 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that her son had not noticed any warning lights, and pulled over and stopped the vehicle. The contact stated that her husband then drove the vehicle back to the residence and noticed that the oil pressure warning light was illuminated. The contact stated that the vehicle was towed to a local dealer. The dealer diagnosed the vehicle and determined that the engine was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.

- Molino, FL, USA

problem #546

May 212024

Sorento

  • miles
My wife was driving down the road when all of a sudden the motor shuts off and wont start again... the engine had zero oil in it. Looking online, I see this is a big issue with other Kia owners.

- Hallandale Beach, FL, USA

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