10.0
really awful- Crashes / Fires:
- 0 / 6
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 25,697 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Hello I am going to be blunt and straight to the point. Your $30,000 vehicle, financed, approved and paid for by me nearly stole my life on Jan 16, 2021 : on mile post 46 on I-40, East bound lanes in kingman, Arizona at approximately 3:00 pm on what was a beautiful trip through route 66, which soon became a death trap my partner: Anthony [xxx], co-financer and signer of this death-trap as well as our two innocent parson russell terriers were nearly burned to death in what could and should have been an explosion like that of the press Kia & the likes are being sued for. Numerous innocent lives have been excruciatingly ended due to greed, decite and blatant disregard for life to add to an already gluttonous bank account, as you suck and drain me dry all the while aware of the danger you knowingly make us legally pay for. I filed an extensive report and complaint with Kia and now you. My case number is at the beginning of this letter, I suggest B you get a hold of Kia customer care, just as I had to after nearly losing my soulmate, dogs and life to be stranded in the middle of a state we hace never been, no money, food or vehicle nyiu just charhed me for. I have provided my case number and I expect all payment to cease and be returned immediately to avoid involvement in this disgusting act of distaste of honesty. I am never paying a penny more for your direct, ignorant and abhorrent yet blatant actions. We were driving on the highway at regular highway speeds. Redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Port Huron, MI, USA
I noticed a greenish liquid leaking on 12/4/20 after I had put the car in park. Not sure what it is but I do see there is a recall but not on my car specificlly
- Santa Ana, CA, USA
My vehicle started running hot after driving down the highway and kept cutting off out of the blue. Then I checked all the coolant and radiator to see if fluid was leaking no sign of a crack. Then took it to O'reillys auto parts because check engine lighr shows codes P0087, defected transmission fluid temperature sensor, defected PCM/tcm. Poor connector and the fuel rail pressure sensor. After having it towed to Kia they open it up and said I needed a new engine and my head gasket was cracked. And
- Paradise, NV, USA
The contact owned a 2016 Kia Sorento. The contact stated that while driving another vehicle continued to flash their lights and blow their horn at them. The contact stated they decided to pull over to find out that their vehicle was fire coming from underneath where the fuel lines were. The fire caused glass to shatter and caused a larger fire. The fire department filed report. The vehicle was towed and deemed totaled. The contact did not receive any injuries. The contact contacted the dealer (buchanan Kia 119 railroad ave, westminster, md 21157; (410) 876-2251) who informed the contact that their vehicle was included in a recall and provided the paperwork for all previous recalls for further investigation purposes. The manufacturer was not made aware of the failure. The approximate failure mileage was 74,000.
- Hampstead, MD, USA
Vehicle engine broke down on highway at 62K miles with loss of power and heavy smoke. Ultimately had to get new engine installed by the dealer but literally day after they returned the vehicle, it lost power on the road again with heavy smell of gas. Dealer said they fixed the fuel injector and O-ring but once again having same issue in Sep (after minimal driving for past couple months). Vehicle still with dealer because they diagnosis issue after replacing fuel injector and gasket again. Something is wrong with the V6 Kia Sorento engines and fuel system.
- E Palo Alto, CA, USA
I brought my 2016 Kia Sorento in the dealer for check engine light (code P0172). After the evaluated it, they said the fuel pump and fuel lines need to be replaced because it's leaking fuel into the engine and the engine needs an oil change because the oil is diluted with fuel. They said the fuel pump and fuel line is covered under the warranty but the oil change isn't. this fuel system issue is every similar to the recalls that were reported on January 17, 2019 but my car didn't fall under the recall. Could this be part of the recall?
- Meriden, CT, USA
Driving on highway at 65 miles per hour and car suddenly lost all power and came to complete stop in heavy traffic. Vehicle restarted after 2 attempts. Took to Kia dealer for inspection and there was no recorded code and they were unable to re-create issue so nothing was done. Reading other complaints of sudden stalls on this site makes driving this vehicle scary. The vehicle has only 31K miles on it and has had no other issues. Kia should be doing something before someone has a tragic accident!
- Palos Heights, IL, USA
I can't accelerate my 2016 Kia Sorento. Slow down in the highway. Had to tow home. My vehicle have 72K miles. Others 2016 have recall for that, no mine.
- Frisco, TX, USA
While driving our Kia Sorento at 45 miles per hour, all systems shut down and the brake engaged briefly.
- Leander, TX, USA
"takata recall" Kia Sorento 2016 model sx-AWD it started making weird noises from the engine and felt little thumps when I press on the accelerator and binding noise from the rear of the vehicle from the beginning of 2019. The car does not exceed over 90mph.
- Monmouth Junction, NJ, USA
Strong fuel smell in cabin when driving and stationary.
- Dublin, OH, USA
The contact owns a 2016 Kia Sorento. While attempting to refuel the vehicle, fuel spewed out of the fueling hole. The fuel nozzle would continue to click while fueling. The contact indicated that the failure would occur regardless of how much fuel was in the fuel tank. The vehicle was taken to nationwide Kia (22 w. timonium rd, timonium, md) where it was diagnosed that the vapor recovery line was damaged by insects. The recovery line was repaired and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 16,500.
- Jarretsville, MD, USA
The contact owned a 2016 Kia Sorento. While driving 25 mph, the contact was informed by an oncoming motorist that the vehicle was on fire. The fire department extinguished the fire. The contact was informed by one of the firefighters that the fire originated at the fuel line by the firewall. A fire report was filed. The vehicle was towed to a towing facility. Kendall Kia of nampa (located at 15700 N Idaho center blvd, nampa, id 83687, (208) 467-7000) and the manufacturer were made aware of the failure. The vehicle was destroyed. The approximate failure mileage was 67,000.
- Kuna, ID, USA
While entering highway vehicle would not pick up speed. Engine would rev slowly. Pulled over shut vehicle down and restarted it and the problem resolved. Contacted dealer and was told to bring it in. Took to dealer and it had a high pressure fuel pump history code. Was told that if that pump fails it would cause what I experienced. Since pump was now working they couldn't replace it per Kia policy. I asked again why they wouldn't just replace it if was such a safety problem and they stated they couldn't under warranty unless it failed, which would mean being stranded on the side of the road or crashed into.
- Leslie, MI, USA
I was driving around 30 mph on a local side street and the car shut off with no warning lights illuminated on the dashboard. The dashboard went black and the car stopped running. I had to pull the car over, put it in park, turn the key to the off position. I waited a few seconds and started the car again and drove it home (~1 mile from home). I had it towed to the dealership as I did not feel it was safe to drive it there.
- Newtown Square, PA, USA
While merging on to a highway, the vehicle lost propulsion, when gas pedal was pressed vehicle would not respond and accelerate. This happened while driving on a busy highway outside of boston and my wife narrowly avoided a significant crash with multiple vehicles due to the quick actions of other drivers. When vehicle was brought to dealership the issue is not on a public list of recalls but rather a known safety issue that does not show on an active recall list. We are new owners to the car and the dealership we purchased from was not a Kia dealership so alerts did show on vehicle report. I feel a known issue with a safety concern this significant should be shown on a recall list, we were very lucky many people were not injured or worse.
- Nashua, NH, USA
- Scottsdale, AZ, USA